F.Hinds The Jewellers Reviews 

My husband took in several repairs to be completed 3/4 mths ago but took images prior to leaving them , my gold bracelet returned with a fixed link but a broken lock catch, Hinds said they would repair it at a cost to us of £200, we showed the pictures and they agreed their repairer had indeed broken it if we hadn’t had pictures we would be £200 down
My diamond in my ring had dropped out and on collecting it they returned the incorrect ring to us but insisted it was ours we insisted it wasnt even showing pictures, 3 mths later they called us to say the ring we had was indeed wrong and their mistake I can only guess the owner of the ring insisted on their own ring back , awful service and after care at Braintree Essex never again

We were looking for a bracelet to give to our daughter for her birthday.
There was a large range of options for us to choose from.
The lady serving us was very helpful and knowledgeable.

wanted something for my wife for our 50th wedding anniversary the assistant
helped to match some gold earings with a.lovely gold bracelet with a heart shaped clasp boxed them up and gift bagged them for me and they were great value

Very helpful in store and a beautiful ring to match the bracelet I’d bought from them too

Watch was ordered instore and was informed when item was available for collection, bracelet was adjusted promptly & efficiently, staff were very helpfull would definitely recommend & use again.

an assistant asked if i needed help on entering the store to which i replied i was just looking at the moment, then i asked to see some bangles from the window, he confirmed which ones i wanted to see and while i chose one he explained that it was sterling silver and would open up slightly to fit over hand. i then asked if my daughter didnt like it could we exchange it, he replied we had 30 days to exchange and would give me a gift receipt, offered cleaning cloth and gift wrap, the whole experience was friendly and helpful and i didnt feel rushed to make a choice

Very helpful and efficient sales person. My watch battery was replaced very quickly and the price and procedure for adding charms to a bracelet was explained clearly.

I needed some links put into a bracelet that I had recently brought. Independent jewellers which I visited yesterday weren't very helpful about the problem until I went into Hinds at Dartford. The staff I spoke to were very helpful and professional and could solve any jewellery problem that I had (which was refreshing) because I didn't think that my repairs could be done by anyone. I have some other jewellery repairs that need to be done so I will be giving Hinds my custom and recommending them to All my friends and family.

I was able to buy exactly what I wanted with the minimum of fuss. I am pleased with the quality of the item (a silver cross and chain) and it was even better as I had a 10% discount since it was my birthday yesterday. The staff member who served me was very pleasant too.

Repair was quick! I can't tell where my bracelet had broken now so really pleased!

Bought a bracelet for the Wife's 60th from Wolverhampton branch. Served by Vicky. No pressure, totally professional and polite. Cannot praise enough. Defo recommend. Thanks

The lady serving me was very personable kind and helpful. I am very pleased with the silver chain I bought and shall enjoy wearing it.

My wife popped in to have a silver braclet cleaned. This was done quickly and well with great straightforward service from the lady in the shop. The service was very reasonably priced and on picking it up my wife was given a free silver cleaning kit.A very nice touch. We will definitely be back.

The lady who served me was really friendly and seemed genuinely interested in my reason for visiting the shop. She also had good and helpful advice on the bracelet I was buying which I was very grateful for.

Rachael who helped me with purchase of a bracelet was very helpful & informative

I bought a pair of precious earrings that I absolutely adore. I felt like the service was exceptional and brilliant on every level, and I felt like I was well looked after and welcomed at F.Hinds. I lost the exact same earrings a year ago and come back to buy them again, because I loved them so much. F.Hinds helped me add insurance on my purchase for a year for such a good price, and added in a cleaning cloth, for my earrings. I’m so excited to pick them up come Saturday. Thank you so much for looking after me, and ordering these beautiful earrings in for me, I’m so excited
From Chloe . Xxx

Very grateful for my smart new watch strap i purchased yesterday. I bought some silver cleaner too on recommendation from a experienced member of staff. The new staff were charming and keen to serve

Staff very welcoming shop clean and tidy. Plenty of choice. I got exactly what I needed.

I needed a new watch and the assistant was kind, helpful and patient. She listened to my needs and we found the best watch for me. She checked the fit and offered to make the bracelet a little smaller, which was done then and there.
I also wanted a new bedside clock and she was again patient and helpful.
I went home very happy with my purchases.

I had taken my watch to the store to get a new battery installed as my watch had stop working, the female staff member took the watch from me and showed it to another staff member and them came back to me and gave me a price to have the battery changed which I agreed to, I had also agreed to have my other watch bracelet changed as it was a bit tight, so both my watches was taken to the back of the store to be repaired, but after about 20 minutes the female staff that I was dealing with came back to me and apologised but said that there was a knob missing from the watch that needed the battery changed so she cant change the battery, so I said to her did none of you noticed that the knob was missing when you took the watch from me to show your college to determine the price for the battery, she said no, none of them had noticed that the knob was missing at that time, when all of a sudden a male staff member came into the conversation and start shouting at me in an aggressive and insulting way telling me that the staff member that I was talking to had already told me that the knob from the watch was missing and I should not be asking her any questions, this male member of staff was very rude and if I was not a calm person this issue could have accelerated enormously between me and this rude member of your staff, who need to be taught good customer service.