F.Hinds The Jewellers Reviews 

Really happy with the service received yesterday. I sold a broken white gold bracelet and purchased a beautiful white gold topaz/diamond bracelet. Ben was very helpful and made my purchase seamless. Very good service.

I am allergic to nickel but the staff advised on sterling silver 925 jewellery and for the first time in 20 years I have been able to wear jewellery. It has been a great overall experience.

Bought a silver chain staff were friendly and very helpful

My experience on the whole at the store is always fantastic. The staff are so attentive and helpful. I bought a pair of sterling silver studs Thurs 30th Jan as birthday gift for one of my twin nieces. The gentleman that served me forgot to give the butterfly backings. I only realised once I got home. I couldn't return back to the store to tell them as I'm quite vulnerable at the moment since my heart surgery. It was a good thing I had extra backings to use. I would suggest please next time check that everything IS in the box before giving the customer. Other than that, F.Hinds are my go to jewellers.

Purchasing my two watches was a very pleasant experience and I was happy with both items, one of which was a gift for my son. However, when my son went to have his bracelet adjusted it was done too tight and a link was not secured properly causing a break in the bracelet.
a little disappointed with the aftercare and had to take the watch to another jewellers to sort.

I went into Telford Hinds and bought a bracelet. I asked about it being engraved. The shop assistant said they use Timpsons next door. It might be cheaper than going through Hinds. I took the advise. It cost £13.99 instead of £20. Just for taking it myself next door. Great customer service.

Think the lady was the manager brought my son a bracelet very knowledgeable

Happy cheerful staff , quick service , and the guy put the bracelet on his wrist so I could see how it fitted

I was looking for a new watch bracelet.
The shop had a wide selection at reasonable prices. The assistant was pleasant and very helpful, showing me a wide range of bracelets to choose from.
After I had chosen one, she fitted it immediately, and I was able to leave within 15 minutes wearing the watch on its new bracelet .

Nicola was very friendly and helpful. She spent time helping me to choose a bracelet offering expert advice and getting to know what I wanted
Thankyou

Beware - do not buy from this company!
This retailer has 118 shops around the UK and offers jewellery at all prices including some very cheap ones. With so many shops SOME of their staff are friendly and helpful. I would encourage you now to look first at the one-star critical ratings (over 400!) received by this company, which all bear out our own experience. This was of shoddy jewellery, rude staff, a senior management who don't care and won't reply, plus a refusal to give us our money back after a gold/pearl bracelet fell apart after only one wearing - unless we allowed them to take all the evidence away "for assessment" which of course we did not. Then they say the staff in their shops are only retailers not jewellery experts or goldsmiths. We say we agree but that's not a reason for refusing to give a customer their money back on the spot - if your bracelet has fallen apart (shoddy goods) it doesn't need any "assessment".
Yet when they want you to think of them as a "small family-run company with friendly and knowledgeable staff" they of course do so. Quite how they managed to get any retailer of the year award beats us. Don't be fooled - take our advice and read the one-star "critical" reviews before you even think of possibly buying anything from this terrible company. There is just one thing they are good at - misleading the public! We did eventually get our money back for the one-month-old bracelet but only after having to get very annoyed with one of the shop staff (Cirencester). This company need to wake up to what customers expect these days - and indeed get in the majority of cases - which is good and polite service, refunds without question unless there are very good grounds indeed for refusing it, and good quality products that give good value for money. F.Hinds may indeed have been in business for 168 years but they still have one hell of a lot to learn.

I shopped in Waltham Cross store today . I was served by Lisa s . Very professional and knowledgeable. This was a return visit to collect my repaired curb bracelet and an eternity ring Xmas present.
On my first visit 2 weeks ago Lisa advised me on some broken jewellery as to what was worth repairing and what wasn't . Also advised me that the scrap value was more than I realised.
The repair to my bracelet is very very good and was value for money. Lisa also offered me the 50%off second jewellery item which I used .
Good choice of services and jewellery too .
Really impressed with the customer service and value for money. I will be shopping here again and recommending F hinds to others

Friendly, approachable and extremely helpful staff member who assisted me in choosing a sterling silver necklace and matching earrings for my wife's birthday.

For the second year running, and encouraged by last year's experience I went to the Letchworth Garden City shop of F Hinds in search of silver charms.
I was served by Aliyah, who gave me excellent advice and suggestions that matched my search. My order was dealt with expertly and effectively without feeling rushed, and I was told when to expect delivery of my order. In fact the order arrived quicker than expected, and again, on revisiting the shop, I was given a warm and friendly welcome by all the staff. I cannot recommend the Letchworth shop more highly.

Very efficient, understanding & helpful staff, also kind & courteous. My Wife was able to purchase exactly what she was looking for. A joint belated birthday & Christmas Gift for myself, which was a wonderful surprise. An automatic Seiko watch with bracelet strap that they kindly fitted to my size later when we returned as they advised her.

Went in to the Stirling branch to have a look for a bracelet for Christmas. The young man who served my husband and I was so patient and helpful. My husband bought me a bracelet and whilst it was being packaged up I saw a little jewellery box that I knew my little granddaughter would love. This was brought out of the cabinet and wound up so I could see the ballerina inside. We were also made aware of the special offer in store and ended up buying a watch too.
Everything was beautifully packaged and reasonably priced.
First time we have visited F.Hinds but I'll happily visit again.

I went into F Hinds in Swindon yesterday, after an awful experience in Warren James around the corner.
A lovely, friendly lady served me and I bought a silver flamingo necklace that I noticed in the window. And ended up buying some Disney stud earrings too.
I was made to feel like I'd had a really good shopping experience, and left feeling really happy. My faith in customer service was restored.
I have worked in retail a lot in the past when my children were younger, and know how to do a good service. And this was it!!
Please look after this lovely lady, and give her the recognition she deserves.
(Sorry, I didn't catch her name)

The staff were very polite and helpful, the bracelet looked excellent and it didn't cost a fortune, the gift box I bought to present it in was very eye catching, all in all very happy with my purchase.

This retailer has 118 shops around the UK and offers jewellery at all prices including some very cheap ones. With so many shops some of their staff are friendly and helpful. I would encourage you now to look first at the four hundred and seventeen one-star critical ratings received by this company, one of which is from my wife, which all bear out our own experience. This was of shoddy jewellery, rude staff, a senior management who don't care and won't reply, plus a refusal to give us our money back after a gold/pearl bracelet fell apart after only one wearing - unless we allowed them to take all the evidence away "for assessment" which of course we did not. Then they say the staff in their shops are only retailers not jewellery experts or goldsmiths. We say we agree but that's not a reason for refusing to give a customer their money back on the spot - if your bracelet has fallen apart (shoddy goods) it doesn't need any "assessment". Yet when they want you to think of them as a "small family-run company with friendly and knowledgeable staff" they of course do so. Quite how they managed to get any retailer of the year award beats us. Don't be fooled - take our advice and read the 417 one-star "critical" reviews before you even think of possibly buying anything from this terrible company. There is just one thing they are good at - misleading the public! We did eventually get our money back for the one-month-old bracelet but only after having to get very annoyed with one of the shop staff (Cirencester). This company need to wake up to what customers expect these days - and indeed get in the majority of cases - which is good and polite service, refunds without question unless there are very good grounds indeed for refusing it, and good quality products that give good value for money. F.Hinds may indeed have been in business for 168 years but they still have one hell of a lot to learn.

Staff very friendly and helpful. I was very pleased with my experience and the purchase of a silver locket.