F.Hinds The Jewellers Reviews 

13,500
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,189 reviews, reviewers overwhelmingly had a great experience with this company. People love visiting the store because the friendly and welcoming staff provide exceptionally helpful guidance when choosing items. Consumers also highlight the efficient service, fast battery replacements, and high-quality products available, making overall purchases very smooth and enjoyable. Shoppers appreciate the patient assistance received when selecting gifts and wedding bands during their trips. However, some reviewers were not happy with product durability when precious stones fell out of newly purchased rings shortly after being worn. A few other people also felt that customer support was unhelpful and dismissive when trying to resolve complaints or repair issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently welcoming,... See more

Service

Customers had positive experiences with service, highlighting friendly, polite, and professional staff who... See more

Product

Clients share positive opinions on product, highlighting the high quality of items available and the great... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and friendly staff... See more

User experience

Reviewers highlight positive aspects of user experience, praising the professional, welcoming, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my two daughter’s ears pierced today in Huddersfield and was served by an incredibly polite gentleman. His customer service was amazing and he made them feel at such ease. We nearly went somewhe... See more

Rated 5 out of 5 stars

Your staff were very professional and welcoming which made my visit to your shop an enjoyable experience. I would like to thank them as these days it is not too often that you have real people to serv... See more

Rated 5 out of 5 stars

New battery for watch needed under Lifetime Guarantee scheme. Very polite staff. Receipt given to pick up watch at later time. On returning to collect watch the staff were very efficient, polite, and... See more

Rated 5 out of 5 stars

I came in with my daughter to buy some ear-rings, she had seen some in the window but wasn't too sure. The assistant showed her a couple of others but she still wasn't too sure and explained what she... See more


Company details

  1. Jewellery shop
  2. Jewellery Repair Service
  3. Watch shop

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(13,500)

3,167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
silver bracelet

Rated 5 out of 5 stars

Watch repair in the Wolverhampton store

I took my watch into the Wolverhampton store and can't praise them enough. The watch is nearly nine years old and one of the links in the bracelet kept falling out so I went in intending to pay for a repair if that was possible because it is of great sentimental value. Spoke to 2 lovely assistants, one of whom (Paul I think) is saving up to do a horologists course and fixed my watch in no time. He wouldn't take any payment and I was quite emotional at his kindness. I'm very grateful such kindness still exists and wouldn't hesitate to buy anything from the Wolverhampton store again.

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Returned a white gold chain which had broken. The staff replaced it immediately as it was apparantly still under guarantee. Also repaired the catch on a silver chain (which was not purchased from Hinds) at a small charge. Very helpful. Many thanks to the staff

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Christening bracelet

I bought a christening bracelet for my granddaughter and the lady who served me was very helpful. She measured it for me to make sure it would fit as my granddaughter is 3. She even took it into the back to dip it and clean it as it had a bit of something sticky from the label.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Limit watch and bracelet

Young man who served me was very helpful in choice of gift for my niece. Bought a beautiful watch and bracelet set which was just what I was looking for at a very competitive price

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

The 2 ladies who served me could not have been more help full and kind. I wanted a particular charm and they searched and found a lovely ballerinia and a lovely silver chain. How nice it is to have caring and brilliant staff and I will return when I need any more jewellery.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Really good service at the Derby branch

The young lady who helped me was very friendly and polite. She let me look at the different styles of necklaces and was really patient. I asked about cleaning silver and was shown the different products. Very pleased wirh the service. Thank you!

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The staff in the lakeside store was so helpful with helping us choose a bracelet as a birthday gift, my son left happy with his purchase! All staff was happy and cheerful with us fabulous service thank you

4 May 2024
Unprompted review
Rated 5 out of 5 stars

"I recently purchased a beautiful…

"I recently purchased a beautiful silver ring from Fhinds, and I was thoroughly impressed with the exceptional service I received! The salesman was courteous, respectful, and knowledgeable, helping me find the perfect ring that fit my style and budget. What really stood out was the attention to detail and the care he took to ensure I was completely satisfied with my purchase.

I was also pleased to learn that my new ring comes with insurance, providing me with peace of mind and protection against loss or damage. This added layer of security was a welcome surprise and a testament to Fhinds' commitment to customer satisfaction.

Overall, I'm thrilled with my new silver ring and the outstanding service I received from Fhinds. I highly recommend them to anyone looking for high-quality jewelry and exceptional customer care!"

4 May 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Was looking to get the clasp on my silver necklace repaired. Not only did they fix it, the price was very reasonable. Also found a casio watch I've been after for some time now. Very happy customer.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Choice and friendly service

Looking for a gift for a silver wedding I was able to get a choice I wanted. The friendly service and reccomendation of the staff made me feel comfortable to go ahead with the purchase. The good part being the store already had a discount on the item. I was happy with the deal. I would definitely recommend the Hounslow High street store.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was acknowledged as soon as I walked in the store as all staff were with customers. I was then served soon after.
The bracelet I brought in to be repaired was fixed free of charge there and then. The necklace I brought in to be repaired had snapped so would have cost £29.99 to fix. It was suggested that I could purchase a similar necklace for a fraction of the cost, which I could still hang my pendant on - which I did.
Excellent service throughout

27 April 2024
Unprompted review

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