Flight Centre are super at finding you exactly what you want for around 20% more than what you wanted to actually pay. They return calls and sort things out but as soon as you've paid for your holiday (in our case £10k) the service stops. I had to chase them for flight confirmation, accommodation vouchers, transfer information... and then when we finally got to the airport it transpires that we weren't booked as a family of four. So for all 8 legs of our trip we would be spread around the plane - unacceptable with young children. In fact, I was on stand by despite paying in full 9 months earlier! Fortunately a seat was found; and we managed to get to a Malaysia Airlines desk in KL and get the remainder of our trip re-ticketed. It gets even better - one of the legs had my 10 year old coming back 6 days before the rest of us. Seriously. I had to call Flight Centre and rack up £17 in calls complaining about the ticketing headache & the mistake, but had no resolution. A fews days later they emailed with a suggestion (me and daughter could fly on a different plane 50 mins before husband and our other child) fortunately Malaysia Airlines came to the rescue (again) and put us into 2 business class seats on the same flight. Flight Centre assured me they'd be in touch to see how the rest of the trip went but of course I'm still waiting. The resort they suggested was amazing but if I book it again, would use ANY company but Flight Centre. This is the second time I've had problems with them, the first involved a layover in KL a few years ago when they put us in a hotel over an hours drive away for a 6 hour stay. The hotel band was playing at full volume. And the room wasn't for a family of 4 so we had to downgrade to get 2 double beds. Rubbish agents who seem to be clueless or lazy.