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HIMS Reviews 

8,879
TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

The current dosage of Tadalafil is hardly having an effect.I started taking the medication on Saturday July 4, 2026. Since I began the medication I have masturbated twice without getting a quality ere... See more

Company replied

Rated 2 out of 5 stars

Products are good. Like any other prescription. They are very good at charging your credit card, even when not authorized. Also cancellation is a maze designed to be very complicated. And finally Ser... See more

Company replied

Rated 1 out of 5 stars

Beware! They will charge you $149 for the medication the first time but the second time they will charge you $149 and you will think you are getting the medication but that is just for some ambiguous... See more

Company replied

Rated 4 out of 5 stars

Good service as far as getting the medication approval but the wait times to get help can be frustrating. Also the shipping needs work. 4 to 5 days to get medication after the approval is a bit long.... See more

Company replied

Company details

About HIMS

Written by the company

Hims is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.

Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.

We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.

Visit hims.com to start exploring treatment options and non-prescription products. Already a Hims customer? Share your review about your experience here.


Contact info

3.0

Average

TrustScore 3 out of 5

9k reviews

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3.0

All reviews

(8,879)

2,246 reviews in the last 12 months

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Rated 1 out of 5 stars

over priced and service SUCKS!!!!

over priced and service SUCKS!!!!! They shipped my RX and the shipping took over 10 days. I was without my RX for over 5 days!!!!! I kept them informed this was going to happen the whole time. But they just kept ignoring me and shipped it out late and by the worst carrier possible that lost my shipment 5 times

10 July 2026
Rated 3 out of 5 stars

The current dosage of Tadalafil is…2.5 mg

The current dosage of Tadalafil is hardly having an effect.I started taking the medication on Saturday July 4, 2026. Since I began the medication I have masturbated twice without getting a quality erection and never hard enough for penetration. If I had been with a lady it would have been a disaster. The climax with a soft penis was disastrous. Making me wonder about the current course of treatment, premature ejections looming large, I have experienced some headaches as well.

16 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Cordell,

I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.

I’ve requested further information to locate your account, so I can help you as quickly as possible. 

I look forward to hearing back from you soon.

Rated 1 out of 5 stars

They will bill you many times for one item!

This poor company took money out of my bank for a new order! I only ordered ONCE. I have emailed them and have had NO REPLY IN OVER TWO DAYS. Time to file that chargeback baby!

23 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Harrison,

I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.

I’ve requested further information to locate your account, so I can help you as quickly as possible. 

I look forward to hearing back from you soon.

Rated 4 out of 5 stars

It has been two weeks since my…

It has been two weeks since my appointment. And my order still has not shipped. I was given a vague email about a delay, with no timeline. However, the shampoo I ordered did come, and its great.

13 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Thomas,

Thanks so much for sharing your experience with us! We are here to help you in any way we can.

We have requested further information so we can locate your account and help you with that as quickly as possible. 

We look forward to hearing back from you soon.

Rated 4 out of 5 stars

So far so good

So far so good. I started a little late taking the 1.5 mg pills but so far have lost 7 pounds. I still have some of those pills to take them will start on the 4 mg pills soon.

27 July 2026
HIMS logo

Reply from HIMS

Hi Robert,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

Rated 3 out of 5 stars

Feel a little funky

Feel a little funky, expected quicker results

27 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi keith,

I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.

I’ve requested further information to locate your account, so I can help you as quickly as possible. 

I look forward to hearing back from you soon.

Rated 5 out of 5 stars

Great assistance!

26 July 2026
HIMS logo

Reply from HIMS

Hi Charles,

Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!

Rated 1 out of 5 stars

My provider Brandilyn was great, but…

My provider Brandilyn was great. The pharmacy, billing and overall communication with customer service was horrible. My prescription was approved around July 1st. It is now July 27th. I have received nothing. My card was charged though so there’s that. I was told via a couple of canned AI messages that there were supply issues with the Tadalafil hard mints. That’s fine I understand those things happen. After checking via the chat in the app 2-3 times over the month I finally decided to try just requesting the daily generic Tadalafil pills instead. Brandilyn responded almost immediately approving the request. However, I am not seeing my order updated on the app homepage. I still see the hard mints approved but not shipped. This makes me think the pharmacy is still working on the mints vs canceling that order and processing the new one. Thus I will not be getting the generic Tadalafil, the hard mints or hard in other ways anytime soon.

27 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Aldo,

I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.

I’ve requested further information to locate your account, so I can help you as quickly as possible. 

I look forward to hearing back from you soon.

Rated 5 out of 5 stars

Very helpful and always keeping in touch.

Very helpful and always keeping in touch with me.down to 204 today,loss of appetite helps extremely.no side effects. Easy to use.

27 July 2026
Unprompted review
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Reply from HIMS

Hi Barry,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

Rated 5 out of 5 stars

Makes all the difference in the world

27 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Lee,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

Rated 1 out of 5 stars

Beware of misleading prices!

Beware! They will charge you $149 for the medication the first time but the second time they will charge you $149 and you will think you are getting the medication but that is just for some ambiguous “membership“ which gets you absolutely nothing. Then you have to pay another $149 just to get your medicine. The website is very confusing and never explains this. When you call or email to try to get a refund they are absolutely unhelpful. Absolute scam absolute fraud. Do not purchase.

27 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Melanie,

I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.

I’ve requested further information to locate your account, so I can help you as quickly as possible. 

I look forward to hearing back from you soon.

Rated 5 out of 5 stars

RX delivered on time

RX delivered on time. Hims app is great for tracking weight.

27 July 2026
HIMS logo

Reply from HIMS

Hi Randall,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

Rated 1 out of 5 stars

Charged me without a subscription and refused to refund

Product showed no signs of working. Cancelled the subscription back in February 2026 and I received a renewal charge in June 2026. Reach out and they refused to offer a refund. Worst experience I've had with an online service thus far.

11 June 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Andrew,

I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.

I’ve requested further information to locate your account, so I can help you as quickly as possible. 

I look forward to hearing back from you soon.

Rated 1 out of 5 stars

I would never buy anything from Hims and hers website

I would not buy any products from Hims and Hers website. I bought some hair products based on the approval from their online physician but I changed my mind after I talked to my physician. I tried to return the unopened product and their customer support said that the product cant be returned because it is medication and I asked how they can ship but I can’t return and unopened box and the customer support person was very arrogant and rude in the email and on the phone. Most companies back the products with money back guarantee but not Hims and Hers which means they have no faith in their products. Also their return policy is not clearly stated when ordering

18 June 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Alex,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers.

Rated 2 out of 5 stars

Products are good. Service and design are terrible

Products are good. Like any other prescription. They are very good at charging your credit card, even when not authorized. Also cancellation is a maze designed to be very complicated. And finally Service is terrible.
I didn’t have an upcoming job renewal date, but still wanted to cancel my plan instead of skipping. Two days later they charged me $175 and they don’t want to reimburse me.

22 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey Andrew,

We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

We’ve requested further information to locate your account, so we can look into this for you.

We look forward to hearing back from you soon.

The Hims & Hers Team

Rated 3 out of 5 stars

Waiting for the Refund

When the dosage for Wegovy changed my credit card was charged for both the old dosage and the new dosage but, of course, only the new dosage was delivered. Still waiting for the refund/credit back . . .

22 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi there,

We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

We’ve requested further information to locate your account, so we can look into this for you.

We look forward to hearing back from you soon.

Rated 3 out of 5 stars

For ED meds this place is great Wegovy, not so much

For ED meds this place is great. I can pause a start whenever I need.

For the Oral Wegovy I feel misled. The make you pay a $150 "membership" to give you "resources" you don't need and then charge another $299 for the medication. I will just find it somewhere else cheaper.

26 July 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Brian,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

Rated 4 out of 5 stars

Reminders to submit my testosterone…

Reminders to submit my testosterone tests helps because I am lazy lol. Qualified providers. Helpful app. A good overall experience

26 July 2026
HIMS logo

Reply from HIMS

Hi Justin,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

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