lastminute.com Reviews 

Cannot believe I haven't used this company before now! Easy website to navigate. Prices are amazing compared to similar companies! Booking process easy enough for a septagenarion to follow! Highly recommend.

Flight delayed, no notice or communication from the airlines vey bad experience with my kids . EasyJet

Great company to book through website is easy to navigate.
Booking process was easy.

Overall a good experience for a short break away and all the information was available after booking the trip

Prices of car rent was completely off (by hundreds of euros).

Great price good accommodation

Easy, straightforward and trouble free

Hotel was excellent especially the reception staff (Alessia and Nicole were two of them don’t know the 2 guys names)
Room clean and tidy daily breakfast really good also with a great selection.

G: Fast and cheap.

B: Slow connections, very packed website with adds. Destroying user exp. Slow page loading....

I trawled through page after page on the internet to find a holiday that met my budget and opened Lastminute.com.
Some of the prices were way beyond my pocket but by scrolling through I came across the one that I have booked.
It doesn’t offer fancy rooms, expensive dining or luxurious surroundings, but does seem to offer a sensible price with flights and baggage included, a must for me.
I don’t leave until November but everything seems in order.
I did have a problem making the payment for the trip as both my Barclaycard and Visa appeared to have problems at the time, but the agent found a way around this and arranged a deposit followed by further payments.
She took a lot of time and trouble to ensure that I was able to book my holiday. 5* service.
I will start straight away with this company for future holidays.

Excellent value for money!!! Last minute brings together very good and affordable packages. Thanks

Very patient and helpful service received over the phone from Nitesh.
We had issue applying voucher during online purchase but had this sorted out and few other tweaks as well.

My experience with Lastminute has been completely unacceptable and has caused me to lose all trust in the company.

I booked and paid for a 4-star hotel at the price advertised on Lastminute's website. Shortly afterwards, my booking was cancelled on the grounds that the room was no longer available.
What makes this particularly concerning is that I contacted the hotel directly immediately after receiving the notification from Lastminute. The hotel confirmed that the room was still available, reserved in my name, and remained on their system. This was in direct contradiction to the information I had been given by Lastminute.

There was also a very significant price difference between the rate displayed on Lastminute's website and the rate offered by the hotel on its official website. To me, it became obvious that the issue was not room availability, but rather that the room had been advertised at a substantially lower price than its actual value.

Instead of taking responsibility for its own mistake and honouring the price that it had advertised and confirmed, Lastminute chose to cancel the booking. Customers should not be expected to bear the consequences of a company's own errors.
What makes the situation even worse is that Lastminute's own terms and conditions state that a confirmed booking constitutes an agreement. Despite this, the company chose not to honour the booking that it had already accepted. Apparently, terms and conditions only apply when they benefit the company.

Following the cancellation, I spent weeks dealing with frustrating communication. I received conflicting information from different representatives, and on several occasions customer service incorrectly claimed that I had requested a refund, despite me repeatedly making it clear that I did not accept a refund as a solution.

When Lastminute finally proposed an alternative, I was offered only a 3-star hotel that was significantly inferior to the 4-star hotel I had originally booked. I never demanded the exact same room — I simply requested accommodation of a comparable standard, quality, and overall experience. I also asked for additional alternatives because the option offered was not comparable to my original booking. Despite this, Lastminute was unable to provide an acceptable solution.

The final outcome was a refund — precisely the solution that I had made clear from the very beginning that I did not accept. Lastminute failed both to honour the confirmed booking and to provide a comparable alternative.
The entire process was characterised by poor communication, a lack of accountability, and a complete unwillingness to resolve a problem that the company itself had created.

If you book through Lastminute, be aware that, in my experience, a confirmed booking does not necessarily mean that the company will stand behind it. I will never use their services again and cannot recommend them to anyone who expects a company to take responsibility for its mistakes, follow its own terms and conditions, and treat customers fairly and professionally.

We never received any check in information. The fact that it was an unmanned check in was in the small print. We couldn't talk to anyone to get in to the accommodation and ended up having to find another hotel at midnight.

Amazing service

They charged me 113 euros more AFTER I confirmed the payment without showing the real price in advance. I called to ask for explanations, and they said an insurance was automatically added. The refund is only partial (98 euros), and it will happen in 2 weeks only!

Really easy to book, best price for flights, app efficient, clear and simple to use. First class service.

👍super experience

Suggest staff do not cold call potential customers whilst paying for a holiday offering discounts on the holiday. Initial thoughts are that it's a scam. If lastminute can offer discounts then factor that into the online prices advertised. Also, respond to emails when sent.

It was easy to navigate.