Fressnapf Deutschland Reviews 

10/10. Fast shipping, usually buy with them when prices are low or promotions and payback helps as well.

The costumer service for things that come damaged to you online is very poor. You have to call, take pictures, send an email and even physically return all items to get your refund. It's 1 hour of extra unpaid work for you. Never again

The store range is OK, but they don't always have cans from all different food types, so we have to buy from same food type at least 4-5 cans at once.... if we want diversity, we must drive to the store again in 1-2 weeks and that's not very efficient if you want to save gas. Also, last time I activated a voucher in the store, the receipt confirmed the reduction from 65 to 60 eur, now I see that Fressnapf actually deducted 65 eur from my account :(

On Friday, January 23, 2026, at 17:41, I purchased a 2.5 kg bag of Real Nature Wilderness Pure Beef dry food for 8,499 HUF at your store located at Kerepesi Street 73, Budapest, Hungary. Both this specific store and the entire company have become a huge disappointment to me, hence I'm addressing this to the parent company.

I have been shopping at Fressnapf for years, and my cat - who is allergic and relies on this specific product - has always loved this food. However, after opening this new bag, I noticed the kibble was significantly darker in color, and my cat refused to eat it for three whole days. Suspecting a manufacturing defect or food safety issue with this specific production series, I returned to the store to exchange the product and request a formal investigation.

The store manager completely rejected my request and refused to address my concerns. Consequently, I was forced to file a formal complaint in the customer logbook - number BF907556 - just to get a reaction. Because my cat’s allergies leave me with no other immediate options, I had to purchase another package of the same food with a different production number. My cat is eating this new bag without any problems, which confirms that the previous bag was indeed faulty.

Fressnapf has since sent a template response, merely repeating that they will not refund the price. They failed to address my report of the faulty food or my request for a quality investigation with a single word. This blatant lack of interest in potential production errors speaks volumes; everyone can draw their own conclusions from such a business practice.

Is the Hungarian branch upholding the values your company stands for? If not, I'm sharing this story with you to give you a chance to make this right.

I have already shared this experience on Google and Trustpilot (fressnapf.hu). I expect a formal apology, a professional investigation into the faulty batch, and a full refund for the defective goods. If this is not resolved promptly, I will escalate the matter to the relevant higher authorities, and initiate a chargeback through my bank.

Dobby, our dog, loves Fressnapf. He pulls me from the car to the shop.

Staff is great!!

too Many problems with payments and delivery and they never willing to help, they charged me almost a month ago twice and since there is no one to talk to, I had to escalate it on my card provider as they did everything not to help.

the employee at the store said it was ordered online I am not the owner and I am not going to help you, while the online support keep sending every few days that they are busy sorry but doing nothing to help

Update based on the reply:
I already contacted your support last year for few weeks only get sorry we are busy we didn't forget you, however I contacted the bank as well and he reached you and you claimed it is not fraud, even though it is clear it is and even your app show returned but you did not return the money, even contacting support is not helpful with you, very disported

Great selection. Friendly staff.

Very easy to use service and extremely convenient.

Easy and quick to order and receive. Good communication as to when package was shipped and delivered along with tracking.

You need to stop using toxic plants like st johns wort and yarrow in "wilderness" cats dry food, specially in the "pure duck" product.

You should know that if you had made any research, because it takes a few seconds to find out on a google search.

There are many plants like the ones from the psyllium family and its husks that are not good for them either as used in the "northern turkey" wilderness dry food for cats. On the other hand, there are plants like stinging nettles that don't make any sense at all.

Please, eat them yourself and make sure you don't hurt any of our family members, as there are always consequences to our actions.

High quality products and very fast delivery (usually 3 days from order)

You can find what you need for your pet and when not the staff will tell you if it's in the online shop now that's a service

Products itself and delivery is really good. However customer service is ridiculously slow. I ordered food for my cats, but I forgot to change my address (due to moving to different city).No possibility to cancel order. So I reported it straight after ordering. It took them 2 weeks to even answer, what of course was far too late as order was already shipped and delivered to the old address.

They are the kindest, most friendly and knowledgeable staff!!! I always find what I am looking for thanks to their advice.

Companies pay fortunes for mystery shopper feedback. With all globalist organisations, there are always a handful of people who ruin the customers experience and damage the company's reputation. Unfortunately the Basel store has a few loose cannons. There are 2 girls who have minimum customer service experience, in desperate need of retraining. Their egos and zenaphobic approach are interfering with the companies prime interest, being the customer.
They are gradually ruining everything FressNap is trying to build. These antagonists are gradually turning away loyal paying customers. I have shopped there for myself and others, for years. But never again.
Remove the poison from your corporation for a healthier profit. Or retrain them immediately.
Please stop discriminating against customers who choose not to have an app. Many people for various reasons choose not to have mobile phones. The current system discriminates against them. This antagonistic approach forces loyal customers to feel left out and shop elsewhere.
From now on my group of friends and family will be supporting small local businesses.

customer service is horrible, I emailed them and it took over a week before someone got back to me. They never fixed the issue and still haven’t responded to my second email. They email you coupons to use online, but when you try to use them their system won’t accept them. And no customer service help whatsoever.

Good quality, great offers, fantastic range!

helpful staff

I always buy everything for my dog here. Love it!