Getaround Reviews 

107,974
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I needed a car at very short notice, and Getaround provided a quick and convenient solution right when I needed it. The whole booking process was smooth and straightforward. When I had to change the... See more

Rated 3 out of 5 stars

tres bon site en general mais moins flexible que Turo qui permet de mettre des options de prise en charge

Rated 1 out of 5 stars

This company doesn’t check properly car owners on how the car state is prior to rental, neither doesn’t take responsibility for it. It doesn’t check on car owners issues history, etc. we have been cha... See more

Rated 5 out of 5 stars

Charlotte is very friendly and responsive. She gave me all the advice I needed as someone who had never driven an electric car before. The interior and exterior were spotless. You need to be careful... See more

Company details

  1. Car rental company
  2. Car rental service

Written by the company

Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.


Contact info

4.2

Great

TrustScore 4 out of 5

108k reviews

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4.2

All reviews

(107,974)

31,297 reviews in the last 12 months

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Rated 4 out of 5 stars

Evrything was great

Evrything was great. The only problem is it was not easy to open charging port. I pressed many times and it did not open. I had to use a card to open it.

27 September 2026
Rated 3 out of 5 stars

Don't want to use this service again

Booking was fine from home and the car was ready just as requested. But I picked the car up from a station without internet and that's when problems started. (I am deaf so trying to speak to the car lender and in another language too was a nightmare - for him and me) . The Getaround app seems to assume I came out of the womb knowing how to use the app and what steps to take but I am elderly and predate mobile smart phones by decades and I do not have a smart phone. I had no idea in advance about the need to take photos and I ended up driving the car away without completing the app and worrying that the owner would think I had stolen the car. Fortunately a helpful French landlady with internet helped resolve the issue and I finished the process of acquiring the car via the app with her help and negotiation with the lender.
So now on returning the car the same problem in reverse: no internet at the drop off point. To relieve the owner of worry I sent the necessary photos by WhatsApp but later could not transfer them from my mobile phone to the Getaround app. Now I am back in my home country and 24 hours later I am still trying to finish the rental via the Getaround app. As far as I am concerned this was too stressful for me to use again. If you are young, used to smart phones, speak the lender's language are not hard of hearing and always in range of WiFi then this might be the app for you.

26 September 2026

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