Getaround Reviews 

100,057
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

The van was perfect for a trip in norway. The bed is super comfortable and the cooking tools helped a lot during the trip. Booking the camping gears was a great option. Jone is very helpful and kin... See more

Rated 4 out of 5 stars

The van was as indicated. It had more damage to the bodywork than I had expected, but nothing that was a problem. The adblue tank needed to be refilled in 340km. That was a bit disconcerting. But sinc... See more

Rated 5 out of 5 stars

Tested for the first time. Easy process, good experience. Will rent again with Getaround. Especially the connected option is great value and offers a lot of flexibility.

Rated 5 out of 5 stars

Application simple, rassurante, facile. J'ai trouvé le véhicule, géré la prise en main et la restitution avec photos et guidage de l'application. Merci

Company details

  1. Car rental company
  2. Car rental service

Written by the company

Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.


Contact info

4.2

Great

TrustScore 4 out of 5

100k reviews

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4.2

All reviews

(100,057)

29,074 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid Getaround if you value your time.

Avoid Getaround if you value your time.

My identity verification was manually reviewed, and I was told that my documents were invalid.

I submitted the exact same documents again, but instead of properly reviewing them, my account was blocked.

I then contacted support by email, and after another manual review I was told that my residence permit had expired in 2024.

The problem is that the document clearly states an expiry date of 29 September 2026. Anyone can read it in a few seconds.

This means my documents were reviewed at least three separate times, yet no one noticed the obvious difference between 2024 and 2026.

Because of this mistake, I lost my original booking. By the time I could make a new reservation, the price for the same rental period had increased to almost double.

I had to waste my time proving that 2026 is not 2024. This level of incompetence in an identity verification process is extremely disappointing and has cost me both time and money.

15 July 2026
Unprompted review

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