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Giddypets Reviews 

10
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TrustScore 4.5 out of 5

4.3

Pet shop
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Company details

  1. Pet shop
  2. also in
  3. Pet Care Store

Written by the company

Giddy Pets is a UK pet brand on a simple mission: happy pets, happy homes. We bring together a carefully chosen range of supplies for dogs, cats and small animals — from everyday essentials to thoughtful extras — alongside a free advice hub of vet-informed guides and handy tools like our pet food-safety checker and calorie calculator. We are a UK sole trader trading from Ramsbottom, Bury, with a real address and a real person who replies to every email within one working day. No call-centre scripts and no pushy upsells — just honest help and products we would happily give our own pets.

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4.3

Excellent

TrustScore 4.5 out of 5

10 reviews

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4.3

All reviews

(10)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The first puppy fresh spray I ordered…

The first puppy fresh spray I ordered was unfortunately damaged and unusable but Giddypets provided a replacement really quickly and without any fuss, which I appreciated. I’m going to need the spray with all this rain to get rid of the wet dog smell I think!

24 October 2026
Unprompted review
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Reply from Giddypets

Thank you so much for the lovely review! I'm sorry the first spray arrived damaged, but I'm really glad the replacement got to you quickly. It should come in very handy with all this rain! Thanks again for shopping with us.

Matt, Giddy Pets

Rated 5 out of 5 stars

Very helpful with my query I had about…

Very helpful with my query I had about the large cardboard carriers. Very quick dispatch and delivery in time for my impending house move.

20 September 2026
Unprompted review
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Reply from Giddypets

Thank you, Rebecca! I'm really glad we could help with the carriers and get them to you in time for the move. Wishing you and your pets all the best in the new home.

Matt, Giddy Pets

Rated 5 out of 5 stars

Service and product five stars

Service and product five stars. Genuine helpful service that personalised my order. The large dog bed was a godsend because my dog is unwell and needs to stretch out. None of the franchise pet supplies shops had such good quality beds big enough for my Doberman. I would definitely recommend this company.

10 October 2026
Unprompted review
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Reply from Giddypets

Thank you so much, Sharon. That really means a lot. I'm so glad the bed is giving your Doberman the room to stretch out and be comfortable while they're unwell. Please give them a gentle fuss from us, and we hope they're feeling better soon.

Matt, Giddy Pets

Rated 5 out of 5 stars

Really nice family business no problems…

Really nice family business no problems at all. My item was well packed and delivered quickly. I would definitely recommend this company and I will be using them again.

24 October 2026
Unprompted review
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Reply from Giddypets

Thank you, Tracey! It's lovely to hear the parcel arrived well packed and quickly. We really appreciate the recommendation and look forward to helping you again.

Matt, Giddy Pets

Rated 5 out of 5 stars

First time I have used this…

First time I have used this company.Slight hitch with delivery company, however company updated me on new delivery times very promptly and nice company to deal with. Would certainly recommend them

25 September 2026
Unprompted review
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Reply from Giddypets

Thank you so much, Robert! We really appreciate your understanding regarding the delivery issue, and we’re glad we could keep you updated along the way. It’s lovely to hear you had a positive experience with us and we really appreciate the recommendation. 🐾💚

Rated 5 out of 5 stars

I bought everything I needed for our 3…

I bought everything I needed for our 3 different pets which was super helpful, I ended up doing the subscribe and save to make it easier for me to order and have everything I needed for our fur babies, delivery was quick and came with cute little personalised thank you cards, would recommend to any pet lovers

18 September 2026
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Reply from Giddypets

Thank you, Ashleigh! Three pets is a proper shopping list, so I'm really glad you could do it all in one go. Subscribe & Save is exactly for that, and it should take the "have we run out?" moments away for good. The thank-you cards are written for each order, so I'm pleased they landed well. Give the fur babies a fuss from us. Matt

Rated 5 out of 5 stars

Excellent company

Excellent company. The owner Matt
went to great length on the telephone to advise and give me help in deciding the best and most suitable product to help my 15yr old springer spaniel.
I will certainly look at Giddy Pets in the future before I consider another company and would strongly recommend them as they seem to really care about your pet.

24 August 2026
Unprompted review
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Reply from Giddypets

Thank you so much, that's lovely to read. Fifteen is a fine age for a springer and it was a pleasure talking it through with you; getting the right thing for an older dog matters more than making a quick sale. If anything about it doesn't suit him once he's tried it, ring me and we'll sort it. Matt

Rated 5 out of 5 stars

Used giddy pets a few times now to get…

Used giddy pets a few times now to get my dog supplies, it always comes on time and without a fuss, would definitely recommend

21 August 2026
Unprompted review
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Reply from Giddypets

Thanks so much for the lovely review! 😊 We’re delighted to hear you’ve ordered from Giddy Pets a few times and that everything has arrived on time and hassle-free. We really appreciate your continued support and recommendation! 🐾

Rated 5 out of 5 stars

Great service and really good…

Great service and really good information provided prior to my purchase.

14 August 2026
Unprompted review
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Reply from Giddypets

Thanks so much for the lovely review! 🐾 We’re really glad we could help with the information you needed before ordering. We hope you and your pet love your purchase! 💚

— The Team At Giddy Pets

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