Group 1 Automotive UK Reviews 

My experience from start to finish with Mercedes Coventry was first class. I was looked after by Ryan Walsh and Semir Sedic, extremely well . This is the best experience I have had with a main dealer . The communication throughout was faultless. The handover was really good and Ryan took all the time i needed to understand the controls of my new car.

the engagement from Keiron from the outset - reliable no pressure, just professional and we are really pleased with the car we bought.

The work carried out and service provided is always, first class as one would expect from a quality mark such as Lexus.
However, having owned numerous Lexus cars over many years and experienced the quality of service provided, I found the £25 ‘admin’ charge for the use of a courtesy car for a few hours a somewhat disappointing and below par🤨!
The service staff are always attentive and caring and I can’t speak too highly of Gary Castledine, the engineer who always carries out the servicing on my car to a very high standard and invariably returns it in spotless condition. Overall, well done Lexus!

Staff very friendly and helpful.

Process lacking. Told me about items that needed fixing AFTER the service rather than when it was in the workshop and I would have agreed to the work there and then. (They were basic things that could be done then).

The staff at Toyota Sandhurst were very professional and explained everything clearly when I collected my car after Service and MOT.

Very professional and well organized. Great customer service.

Staff were very friendly, professional & knowledgeable. Great service

I will never buy BMW again due to this garage. Treated appallingly by both by customer service, service and sales. No respect nor empathy. Told several times that somebody will call me back (inc the sales manager) no call was forthcoming even after I left two messages and after being told he will personally look after me (3 weeks on and no call) I even after saying I would buy a new iX1 as that's what my wife wanted. Absolutely abhorrent unprofessional behaviour. I have subsequently bought a Mercedes.

Very friendly staff and good support.

I appreciate the customer service and support.

Excellent service , professional , courteous and knowledgable . Callum was a pleasure to deal with .

Rogues! After having our third V W for a year, we were informed that the saleswoman had filed the order form incorrectly and hadn’t added a service plan. After VW cancelled the service plan without informing us, this has left us with huge costs. After the last 2 cars had service plans, common sense should have prevailed, but the sale of the car was done in a rush and at the time of pick up we had troubles which were eventually rectified. I think all the saleswoman cared about was the commission she was going to receive. Very disheartened and its stress which shouldn’t have been caused to begin with. Won’t be having another VW car or using them again.

This is the third time I’ve visited the Group 1 VW showroom in Chester ready to buy a car, and once again I left without a single salesperson acknowledging me. I wasn’t expecting a full sales pitch—even just having someone open up a vehicle so I could look inside would have helped. While anyone can hit a busy period once, being ignored on three separate occasions suggests a systemic lack of interest in potential new customers.

Quick and easy for my car service, good communication throughout. Nice waiting area with coffee and biscuits

What a fantastic car buying experience at Group 1 Assured Lincoln, purchased an MG ZS yesterday the car is superb, couldn’t be happier, the 2 sales guys Shane and Manual are genuinely honest and all round great guys really enjoyed their company, If your looking to buy a car from reputable outlet I would pop down and have a word with them.

Very straightforward and centre staff kept me informed at all times. MOT was completed very promptly

I was advised well in advance about my upcoming service and MOT. My car is collected for a fee and brought back to my address. I do this as I don’t want to sit in the dealership, waiting for the service and MOT to be completed as it may take hours. My car is returned with everything meeting the MOT and service criteria and my car has been valeted as well. The collection and delivery drivers are always friendly and explain anything that’s necessary. Likewise the reception staff are always attentive when they contact me on the phone for authorisation to carry out any work required on my vehicle.

Max from motobility managed to find us a car in that we love in one day and what ana within one month we are on the road.
The service in store we received was amazing not one bad error to complain about

I purchased a vehicle from Group 1 and have been extremely disappointed with both the after-sales service and the way my complaint has been handled.

I raised my concerns at the beginning of July and have spent months trying to get someone to properly address them. I was eventually given case reference CP065022 by Group 1 Head Office.

Their own investigation has since confirmed that the tyre insurance I paid for was presented to me at the point of sale but was never actually set up due to a system error. They have also confirmed that an RAC Platinum Warranty was incorrectly set up to overlap with another warranty, leaving me questioning whether I will receive the full four years of warranty cover I was sold.

There was also an issue with the vehicle being registered to my previous address, which meant I had to arrange for this to be corrected and incurred additional expense.

What has been most disappointing is the lack of communication and the amount of effort I have had to make just to get my concerns acknowledged. Since the beginning of July, I have been repeatedly calling Group 1, making complaints through their website and sending emails, including correspondence with Emma Walker, in an attempt to get someone to properly address the issues. Despite all of this, I have repeatedly had to chase for updates.

I sent a detailed response on 27 August setting out the outstanding issues and requesting a proper resolution. As of 4 September, I have still received no response.

The fact that I have had to continually contact Group 1 through multiple channels over a period of months, rather than receiving proactive communication from them, has been extremely disappointing and has left me feeling that my complaint is simply not being taken seriously.

I have tried to be reasonable throughout, but the combination of products being incorrectly administered, additional expense, and the continued lack of communication has left me extremely dissatisfied with my experience.

At this point, I would not recommend Group 1 based on my experience.