Gumtree Reviews 

I cant tell you the amount of times I have reported a particular fraud member on Gumtree pretending to give away high priced bicycles going by different names in Edmonton north London, Gumtree never replying back or doing anything about this, Apparently Gumtree allow fraudsters and scammers to continue advertising on here.

I wish to give them Minus Star..
Awful awful awful !!!

I had an Ad (oil radiator) for sale for a while and decided to cut 10£ down of the price and then they have removed my Ad due to bleach of their listing rules :))))
I then tried to contact live chat (i was Number 1 on the queue) for 01 hour 35 minutes (9:00 am till 10:35 am) NO ONE picked up the line answer me for reason deleting my ad.
Thanks to god that we do have other platforms to sell other things.

Stay away from this platform and even pay for listing and use other platforms for your ads.

I wonder what effect is obtained with our reviews . I have written a few already

Utterly awful website. No technical support, technical errors aplenty. Shockingly unhelpful customer service and when you join live chat the wait is ridiculously long.

Enough said.

They clearly do not review reviews as NOTHING GETS DONE TO IMPROVE THE EXPERIENCE.

Buying small things for cash is fine, but when you try to sell things at a Very low price, people are constantly trying to knock you down more on price. So guess what, its all going to the Charity shop instead!

Sold item on Gumtree, but seller paid Gumtree not me. They sent me a message saying I would have to register a bank account with them to receive my payment from the buyer. This was a complete nightmare to do ,but i completed it.
Have done as they asked but still not received MY MONEY.
No way to contact them so will pursue in small claim court. RERRIBLE SERVICE, would advise people tp steer well clear of Gumtree.

Worst Customer Service

Their customer service is a complete joke. They seem unable to resolve any issues because nobody appears to have the necessary skills to deal with them. Responses to emails take days, even when you need urgent assistance.

An absolutely terrible experience. I would strongly recommend using Vinted or eBay instead. Both are much better alternatives!

I paid £210.70 for a guitar via Gumtree’s Pay & Collect “Buy Now”. At collection, it turned out the seller hadn’t knowingly opted in and couldn’t complete the Mangopay ID check. I spent 80 minutes helping him (an older gentleman, not tech savvy) before hitting the photo ID step. He had no passport or driving licence.

He’d already entered my collection code, so Gumtree marked the sale complete. He couldn’t get paid, so he kept the guitar, and we agreed to cancel.

Chat support was awful. They told me to cancel myself (there’s no option on a completed order), clear my cookies, then sent me seller instructions. Finally they said nothing could be done and closed the chat before I could reply.

To be fair, the refund reached my PayPal in about a week.

But the flaw is serious: sellers can take Buy Now payments before they’re set up to receive them. With the wrong people, that could turn nasty on the doorstep.

Buyers: only use Buy Now if the seller confirms they’re set up, and don’t share your collection code until the item is in your hands.

My experience was amazing the person showed on time straight away and the items was all in good condition 5/5

I posted with them 14 years all sudden I’m suspended there app gone to the dogs lately help centre keep lying you be posting again. Not sure what I did many people same issues. Used to be ok.

Bought a car , the advert clearly has a giant tick next to the hasn’t been an insurance right off, guess what , it had , when I went back to them they said that they couldn’t retrieve the add to check. Absolutely useless company and I’m £3000 out of pocket with a car I can’t sell as I tell the truth

STILL LEAVING DANGEROUS SCAMMERS AT WORK
YOUR DAYS ARE NOW NUMBERED

Simply trying to advertise some surplus personal goods but Gumtree robots keep removing my ads and Gumtree ‘support’ are a total shambles and useless at resolving this. Avoid them if you can!

Terrible experience. Listed 2 items and they sold quickly. Buyers contacted me to arrange collection. I replied to arrange but it appeared they were not getting my replies as kept asking me to respond to them. This has gone on for several days. I re-set my account, deleted app, re-added app, logged in, logged out; tried on a browser from multiple different devices!! Still they were not getting my messages. Contacted Gumtree - only option is an online chat (but they are not technical apparently) or email form - very slow response and still no answer. From Online chat today, I have been told that someone technical will contact me by email. This may take up to several days as I am still awaiting a response from the original query I raised. Buyers have now cancelled their orders and clearly think I am a time-wasting and irresponsible Gumtree user. In the meantime, I also keep getting messaged that Link 11 Web Application Security has blocked part of Gumtree to me as I am a security threat. I am not sure I would ever use Gumtree again. Apparently you cannot contact them by phone either as they are unable to speak to people.

Keeps removing my flat wanted ad for allegedly breaking the rules and yet leaves everyone elses up.

If there was a no star option I would have chosen that. I posted two items and Gumtree took my money and then told me that the ad's failed their criteria. I could not see why I tried again to post and again the same thing happened. I have tried contacting them for my money back and nothing has happened. My next step is to report gumtree to trading standards. I would not advise anyone to use Gumtree.

Tried to put up an ad which cost me £6 due to the category it was going under. Paid the full £6 payment and the ad was never published on the website. I have tried to contact support at gumtree which was a nightmare experience, I got told that the issue was being escalated but no further communication, when I asked for an update they sent back a copy and paste script about my account being taken over which is not the issue at hand. Terrible customer service and terrible website, if I could I would rate 0 stars.

Do Not purchase here. I Bought curtain lining from a seller in Scone. Gumtree takes your payment, p and p fee and buyers protect fee. When you receive nothing there is Non existent customer service. Seller says they have no knowledge of sale and continues to re advertise the item for the next vulnerable purchaser. This is despite me sending her screenshots showing my purchase and payment for her item to Gumtree.
This seller in Scone is continuing to sell multiple items for postage with seller protect.
Scam service by Gumtree?

No service and no responses. We sold something and never received our money even though we used the Gumtree secured service. No customer support whatsoever and you basically loose your goods without ever seeing payment. Will start small claim in court to see what happens.

DONT USE THIS APP!! THERES NO SUPPORT, ADVERTS GET REMOVED FOR NO REASON, SCAMMERS EVERYWHERE, THIS WEBSITE NEEDS TO BE REMOVED FROM THE INTERNET. AVOID AT ALL COSTS