Habito Reviews 10,620

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the helpfulness of the staff, describing them as approachable, friendly, and professional. The user experience is frequently praised for being smooth, efficient, and easy to navigate, with many appreciating the online process and clear communication. People are particularly impressed with the quick response times and the dedicated customer service, noting that their questions are answered promptly and thoroughly. However, some customers also noted occasional delays in response times and felt that communication could be inconsistent, particularly when cases were handed over to different representatives. A few other people also felt that the online-only communication might not suit everyone, especially those who prefer face-to-face interactions for complex processes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, clarity, and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as smooth, easy, and... See more

Response time

People report positive experiences with response times, with many customers highlighting the quick and prompt... See more

Customer service

Consumers find customer service to be positive, highlighting the helpfulness, responsiveness, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super approachable, friendly and prompt responses. Katelyn was so lovely, very patient with me and kept me upto date constantly with new deals which surfaced. This was all through a very rocky time... See more

Rated 5 out of 5 stars

As always everything is very smooth with this company. This is now our 5th mortgage/remortgage arranged through Habito and we have recommended a further 4 to other people who have also been impressed... See more

Rated 5 out of 5 stars

Habito handled my remortgage efficiently and with a very human touch. Super responsive, totally online, exactly what I was looking for. Jessica, my broker, has been an absolute star - both this remort... See more

Rated 5 out of 5 stars

I fell into Habito via my Monzo app, I'll be honest I wasnt expecting too much.... However, the speed and quality of the service delivered via Toby has been a joy. The quick responses, irrespective... See more


Company details

  1. #31 of 87 best companies in Mortgage broker
  2. #1 of 24 best companies in Mortgage Lender

About Habito

Written by the company

Habito will get you the best mortgage possible. Fast, transparent and impartial - we’ll take care of it. Using a unique combination of cutting edge technology and industry-leading mortgage experts, homebuyers can, for the first time, be sure they are getting the best deal for them.

Whether you’re a first-time buyer, you’re moving, remortgaging, or simply taking back control of your finances, a mortgage is a big decision - it’s no surprise that 4 out of 5 people seek advice from a broker.

Unlike a traditional broker, our technology analyses every mortgage on the market from over 90 lenders to find the best one for you in seconds. Once we find you the right mortgage, we’ll be with you every step of the way. You’ll have a dedicated mortgage expert who will keep you updated with the progress of your application from start to finish, and will always be on the end of the phone or live-chat to answer your questions.

Sign up from any connected device, 24/7 - we’ll find you the best match and manage your entire mortgage application, all online in record time.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11k reviews

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Rated 5 out of 5 stars

Very efficient service

Very efficient service from Jessica, Tom, Chrisse and Megan. Thank you for all your help in your individual roles, you were all great.

My offer was issued within 5 days, with very little effort from my end.

My only thing I would have appreciated to improve your amazing service would be a welcome call/offer issued call.

Thank you again!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

First time buyers

As first time buyers we were completely clueless. We approached Habito who were brilliant in finding a mortgage tailored to our circumstances. A big shout out to Teddy who worked hard to achieve this for us. We chose to use Habito plus as we didn’t know the first thing about buying a home and the process that was involved. An incredibly stressful time was made easier with the fantastic help and support from Dan who was our Habito plus expert, he was quick to respond efficiently to any questions we asked. Dan provided regular updates and when the mortgage expiry was fast approaching he went above and beyond trying to push things through and to make it all happen. Dan is an absolute credit to the company. We are now thrilled home owners which is something we never thought we would be able to achieve but thanks to all the wonderful people at Habito we now have our forever home. Thank you so much Habito!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Their mortgage broker service is quick…

Their mortgage broker service is quick & very easy to do alongside your daily activities (no long phone/video call needed). The website interface is very intuitive and everything so far has been well explained in simple terms

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great support for first time buyers

As first time buyers, we really appreciated having the support of the Habito team. The ease and professionalism of communication has been great. The initial conversations about our mortgage happened really fast, and we felt that Rhay actually cared about us making the right decision, taking time to get to know our needs. Our caseworker, Dan, has been great throughout the whole process. It helped a lot to have someone to check-in with regularly on what has been a new process for us. Our questions were met with professionalism; answers were timely and well-explained. When we encountered some challenges with the exchange/completion, it was invaluable to have Habito chasing up on things behind the scenes. Thank you :)

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Outstanding Work

We had an not straight forward situation, but Habito's help made it a straight forward process from start to completion, I would not hesitate to come back to them when we look to move again, in fact I look forward to doing so!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

They were very fast

They were very fast. I had an advisor named Jo Frater, who got me plenty of information and helped smoothly get through the application process.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Scott was great!

Had a representative named Scott who was excellent. Always kept me informed, was very responsive and friendly. I didn't end up using the service, because the MIPs couldn't add my company into the documents, but nonetheless, a good service for speedy MIPs.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommed Habito enough

I cannot recommed Habito enough! The odds were against and we were against the clock as our landlord decided to sell and gave us 8 weeks notice. We really love our home so were desperate to buy it and the landlord couldnt wait so we could sort our finances. I contacted habito to see if they could help and despite one lender being diffucult and our affordability tight, they managed to find and secure our mortgage! I used the plus service for convience and it made the whole thing smooth and as simple as possible. Massive shout out out to Helen McPolin (mortage broker). She must have been eye rolling at my countless mistakes when uploading documents but she never complained and corrected all of my mistakes within minutes of me realising! She has the patience of a saint but also she was super friendly and worked really hard to help us. Also Ellen Roberts our case manager, she kept us up to date every step of the way and was back and forth with any info needed. The conveyancer has also been great (Joan Nga) got everything done so fast.
The actual website is easy, uploading documents is easy and you can keep track of everything with the really helpful trackers. The response time is also amazing, I have never waiting for more than a couple of hours if I have asked something. Could not recommend enough, you wont find a friendlier bunch!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Habito are just great at what they do.

Habito handled my remortgage efficiently and with a very human touch. Super responsive, totally online, exactly what I was looking for. Jessica, my broker, has been an absolute star - both this remortgage, and the time before! Extraordinary.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

A family friend told me about Habito and it was indeed a brilliant experience with Olivia, Dan and every individual at Habito who put in great efforts and guidance in ensuring a faultless process is achieved. This is highly commendable as everyone was true to details and committed to rendering excellent service. I will not hesitate recommend an excellent experience to everyone looking forward to getting a mortgage application.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Super approachable

Super approachable, friendly and prompt responses.
Katelyn was so lovely, very patient with me and kept me upto date constantly with new deals which surfaced.
This was all through a very rocky time, interest rates going sky high, during a war, having a huge negative impact on the economy.
I can’t thank her enough, and would highly recommend her. I also had some contact with her colleague Anu, who covered Katelyn’s annual leave. The transitions were seamless.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Kris has been absolutely amazing as a broker, helping me navigate the volatile property market in London, through getting gazumped twice and losing my purchases. He has been beyond efficient, both in his responses, which often only took a couple of hours, through his patience and attention to detail. If other brokers are as efficient and reliable as Kris, I couldn't recommend Habito more!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Got in touch for a remortgage as my…

Got in touch for a remortgage as my current deal expires shortly. Dealt with Helen and she took me through the process step by step. Showed me all available options and got a good deal. Isn't the first time ive used Habito and won't be the last.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

As always everything is very smooth…

As always everything is very smooth with this company. This is now our 5th mortgage/remortgage arranged through Habito and we have recommended a further 4 to other people who have also been impressed.
This time a simple BTL remortgage but with completely different parameters to our current ones but Teddy was good enough to go through all our options including varying the terms, additional borrowing etc. many thanks and we will see you again in 3 years for the next remortgage!

26 May 2026
Unprompted review

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