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Harts Of Stur Reviews 28,336

•
TrustScore 5 out of 5

4.8

Kitchen supply shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, noting their high quality and competitive pricing. Many people highlight the prompt and efficient delivery service, often mentioning that items arrived quickly, well-packaged, and sometimes even earlier than expected. The company's customer service is also consistently commended for being polite, helpful, and responsive. However, some customers also noted issues with product quality, such as rusting knives or faulty appliances, and a few experienced problems with delivery, including missing parcels or items arriving poorly packaged. A small number of people were dissatisfied with the return process and the company's handling of product defects, feeling that their concerns were not adequately addressed.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their quality and good value. Many... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and prompt... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent quality of products, including... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and fair... See more

Service

Customers had positive experiences with service. Many reviewers praised the speedy and prompt service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent blender by Sage. Online order very easy and customer service excellent. Blender very robust but quieter than most blenders, easy to use. Very good price for such an exceptional appliance. Wi... See more

Rated 5 out of 5 stars

We ordered a set of stainless steel cookware, it was delivered promptly and well packaged. Unfortunately we had to return it as the specification was wrong for what we required, nothing wrong with th... See more

Rated 5 out of 5 stars

The people I spoke to on both occasions were very polite and helpful ,even when I rang with a delivery query . They dealt with the matter very quickly an efficiently ,my parcel arrived safely the fo... See more

Rated 5 out of 5 stars

Easy site to navigate. Prompt service & the toaster arrived in pristine condition & I was pleased to see it was in a re-used cardboard box. Competitive price too.

Company details

  1. #29 of 135 best companies in Kitchen supply shop
  2. #6 of 11 best companies in Chinaware shop
  3. #18 of 92 best companies in Kitchenware Shop
  4. #3 of 7 best companies in Cutlery Shop
  5. #6 of 20 best companies in Department store
  6. #61 of 230 best companies in Homewares Shop

About Harts Of Stur

Written by the company

Shop at Harts Of Stur About Harts Of Stur

HARTS are a fourth generation independent family business and have been established since 1919. We have an extensive store and warehouse in Sturminster Newton, situated in the heart of Dorset's Blackmore Vale

We are one of the UK's largest in store and on line retailers of cookware, kitchenware and kitchen electrics, stocking a comprehensive range of top brands at competitive prices.

We pride ourselves on the highest standard of customer service to both our online and instore customers. If you are ever in the West Country please pop in, we would love to see you!

FREE UK Mainland Delivery on all orders £50+

Fast & free delivery on orders £50+ to UK Mainland addresses

• Orders £50+ are eligible for FREE delivery to UK Mainland addresses

• Delivery from just £3.50 for orders under £50.

• Delivery options include; specified date delivery (including guaranted AM delivery), weekend delivery, and local click & collect options

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Rated 5 out of 5 stars

Hart of Sur shopping experience

Great website easy to navigate. I have purchased previously and twice recently. Every time the items have been packaged perfectly to ensure safety of items delivered. Received as stated.
The prices of my items were an absolute bargain!!
I have had to return an item within the guarantee period and there has been no issues. Following a professional conversation as to what had gone wrong my item was replaced brand new.
I would definitely recommend Hart of Sur for shopping!

20 April 2026
Rated 5 out of 5 stars

Very happy shopping with Harts…

It was an absolute pleasure to give my order to Hart’s as the sales adviser was so helpful and pleasant and friendly. What a difference it makes.

My delivery was straight forward and purchase arrived as promised. I love my Sophie Conrad casserole dish. Always a pleasure doing business with Harts of Stur,
Thank you
Gillian

20 April 2026
Rated 5 out of 5 stars

Purchased as a breakfast set

Purchased as a breakfast set to save money on this kitchen aid duo in the colour choice I preferred. Arrived a day earlier than scheduled but that didn’t cause us an issue.
Very pleased with purchase so far as ownership has been nearly 2 weeks. All in all very happy with purchases.

18 April 2026

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