Harts Of Stur Reviews 28,456

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the great value for money and competitive pricing. Many people appreciate the efficient and prompt delivery service, noting that items arrive well-packaged and often sooner than expected. The overall service is frequently described as first-rate, with a wide selection of products available and a seamless shopping experience. However, some customers experienced issues with delivery, citing problems with specific couriers like DPD, leading to delays and inconvenience. A few people also reported receiving items that were not as described or appeared to be of second quality, such as rugs with different colored backgrounds or an oven with scratches. There were also isolated complaints about faulty products, like a leaking kettle, and difficulties in resolving these issues with customer service, including problems with refunds for lost parcels.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently pleased with the quality of... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the efficiency and speed of delivery,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and excellent pricing... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As ever, a trouble free transaction with Harts Of Stur. Although I had free delivery, my order arrived in just 2 working days. Packaging of my order was professionally and more than sufficient. I've o... See more

Rated 5 out of 5 stars

Easy to find the items you wanted on the website. Prices reasonable. Very efficient delivery (delivered the very next day), which I was most impressed with. The parcel was very secure and really well... See more

Rated 5 out of 5 stars

Absolutely brilliant, look forward to using each setting as the ones I have used so far are game changers. Food has never tasted so good and the toast setting, well you have been missing out with n... See more

Rated 5 out of 5 stars

Ordered a replacement Sabatier 8" chef knife after old one broke after being accidentally dropped. It arrived quickly and the checks to make sure I was over 18 were thorough but easy. A very good pric... See more



Company details

  1. #30 of 136 best companies in Kitchen supply shop
  2. #6 of 11 best companies in Chinaware shop
  3. #21 of 95 best companies in Kitchenware Shop
  4. #3 of 8 best companies in Cutlery Shop
  5. #6 of 21 best companies in Department store
  6. #60 of 231 best companies in Homewares Shop

About Harts Of Stur

Written by the company

Shop at Harts Of Stur About Harts Of Stur

HARTS are a fourth generation independent family business and have been established since 1919. We have an extensive store and warehouse in Sturminster Newton, situated in the heart of Dorset's Blackmore Vale

We are one of the UK's largest in store and on line retailers of cookware, kitchenware and kitchen electrics, stocking a comprehensive range of top brands at competitive prices.

We pride ourselves on the highest standard of customer service to both our online and instore customers. If you are ever in the West Country please pop in, we would love to see you!

FREE UK Mainland Delivery on all orders £50+

Fast & free delivery on orders £50+ to UK Mainland addresses

• Orders £50+ are eligible for FREE delivery to UK Mainland addresses

• Delivery from just £3.50 for orders under £50.

• Delivery options include; specified date delivery (including guaranted AM delivery), weekend delivery, and local click & collect options

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Rated 5 out of 5 stars

Top marks

Very efficient ordering and delivery process. Best price I could find for a great small pan that was not stocked by all retailers.

7 May 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience with this company. Vast range of products at very competitive prices with excellent customer service.
I would highly recommend.

29 April 2026
Rated 4 out of 5 stars

Customer service excellent

Following a disappointing start as one saucepan in a set was grazed, I was offered a replacement for that saucepan instead of sending the whole set back. This suited me and the process and help to sort the return out was excellent, especially as dealing with real people instead online chats. Would recommend this Company and I would use again.

2 May 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick delivery and great value from Harts of Stur for our Jura E8 bean to cup coffee machine. Cracking coffee machine, loads of different coffee options and price was amazing.

9 May 2026
Rated 5 out of 5 stars

Great company

Great company. Wasn't sure about ordering from a new place but really good price and delivery in a couple of days so yeah highly recommended. Got a great discount off a global knife for a gift and was so happy I went back and got one for myself 😀

8 May 2026
Rated 5 out of 5 stars

I was just browsing the internet for…

I was just browsing the internet for some replacement mugs and happened across Harts . The price represented great value for money in comparison with the other suppliers, and I had 2 delivery options. I chose the slightly more expensive one that was only £1.50 more than the standard one I asked for delivery on Monday thinking that would be the first possible one. I was extremely impressed that they were delivered on Sunday. Thank you I will definitely be using your business again.

14 May 2026
Unprompted review

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