Harts Of Stur Reviews 

28,811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and high-quality products, often finding the best prices available. Many appreciate the efficient and swift delivery, noting that items arrive well-packaged and in excellent condition. The wide selection of items and the ease of the ordering process are also frequently highlighted by satisfied consumers. However, some customers experienced issues with delivery couriers, including items being delivered to the wrong address or delays. A few also reported receiving damaged products or items with manufacturing faults, though these were often resolved by the company's customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising items as exactly... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Price

Reviewers consistently express satisfaction with the pricing, frequently describing them as great,... See more

Quality

Customers consistently note positive experiences with quality, often describing items as excellent,... See more

Service

Users describe positive interactions with service, consistently highlighting its efficiency and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered products over weekend with named day delivery for following Friday into Edinburgh. Arrived perfectly well. Items are a gift so not sure how the recipient will respond but we're sure she'll lov... See more

Rated 5 out of 5 stars

We had a new bathroom installed and required all the accessories. We wanted items that as well as looking good and doing their job would not corrod. We are delighted with the quality as well as our... See more

Rated 5 out of 5 stars

Purchased a Magimix food processor from Harts of Stur with a online shop discount code. Great price, excellence service from Hart's and quick efficient delivery. My go to place for all kitchen ware. H... See more

Rated 5 out of 5 stars

Exceptional service. I wanted to place an order but realised I would be away when it was due to arrive. I contacted customer service and was advised to place an order, get the order no and call them b... See more



Company details

  1. #3 of 139 best companies in Kitchen supply shop
  2. #1 of 11 best companies in Chinaware shop
  3. #3 of 93 best companies in Kitchenware Shop
  4. #1 of 7 best companies in Cutlery Shop
  5. #1 of 22 best companies in Department store
  6. #12 of 234 best companies in Homewares Shop

About Harts Of Stur

Written by the company

Shop at Harts Of Stur About Harts Of Stur

HARTS are a fourth generation independent family business and have been established since 1919. We have an extensive store and warehouse in Sturminster Newton, situated in the heart of Dorset's Blackmore Vale

We are one of the UK's largest in store and on line retailers of cookware, kitchenware and kitchen electrics, stocking a comprehensive range of top brands at competitive prices.

We pride ourselves on the highest standard of customer service to both our online and instore customers. If you are ever in the West Country please pop in, we would love to see you!

FREE UK Mainland Delivery on all orders £50+

Fast & free delivery on orders £50+ to UK Mainland addresses

• Orders £50+ are eligible for FREE delivery to UK Mainland addresses

• Delivery from just £3.50 for orders under £50.

• Delivery options include; specified date delivery (including guaranted AM delivery), weekend delivery, and local click & collect options

Contact info

4.9

Excellent

TrustScore 5 out of 5

29k reviews

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4.9

All reviews

(28,811)

2,990 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

Excellent choice, found exactly what I was looking for, good value for money, excellent customer service. Very happy with this Company, would highly recommend.

30 June 2026
Rated 5 out of 5 stars

Excellent service

I ordered a SuctionLoc towel ring and found Harts of Stur to be the cheapest price including delivery. Delivery was tracked and fast. I had an email enquiry which was responded to very quickly and advice on a product was given. I found the company very helpful and easy to order online. Overall, highly recommend.

29 June 2026
Rated 5 out of 5 stars

Good Variety

Good range of household items and usually at a better price than elsewhere. Delivery and communication is prompt.

29 June 2026
Rated 5 out of 5 stars

Great website

Great website. I’ve come to rely on your choice of products for their quality and value. Quick delivery and very well packed. This time the Stellar James Martin cutlery set is perfect, it’s a good weight, well balanced and looks good. Thank you

19 June 2026
Rated 5 out of 5 stars

Brilliant customer service

I contacted the company on Sunday when an item of clothing I'd purchased just over a month earlier developed a hole after minimal wear. The response was incredibly fast and they immediately offered to send a replacement, which arrived on Tuesday morning.
I should also say that the original purchase price was much lower than on the branded retailer's site, even factoring in the price of postage.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to deal with this…

Always a pleasure to deal with this company - helpful, considerate and efficient. Unfortunately on this visit the item I needed was too large and heavy for my frail hands to use and was returned and credit given without any complaint. Thank You.

26 June 2026

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