Harts Of Stur Reviews 

29,034
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting their durability and excellent value for money, with many finding prices very competitive. The delivery service is frequently highlighted as fast, prompt, and well-packaged, ensuring items arrive in perfect condition. People also appreciate the efficient and responsive customer service. However, some people mentioned receiving items that were faulty or damaged upon arrival. A few other people also felt that customer service was unresponsive or unhelpful when trying to resolve product issues, with some experiencing difficulties in arranging returns or refunds.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often highlighting items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and... See more

Quality

Reviewers mention positive feedback about quality, frequently praising products as excellent, very good, and... See more

Service

Customers consistently report positive experiences with the service, describing it as very good, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely great service,next day delivery. The Polarbox was better than expected and the price was way cheaper than John Lewis! Such a lovely cooler box, perfect for the hot summer picnic and BBQs.... See more

Rated 5 out of 5 stars

The kitchen knives I purchased very recently represent excellent value for money and are manufactured by Victorinox a very well-known trusted brand. The items arrived well packaged and... See more

Rated 5 out of 5 stars

Good, timely delivery. Items were well packaged. The pots I purchased are great, perfect for my new induction hob and will last me a lifetime. Very competitive prices for the set, so I will defini... See more

Rated 5 out of 5 stars

In a world where we complain about poor customer service (from many companies now) Harts of Stur deserve praise. I had an issue with completing an online payment - I rang Customer Services and spoke t... See more



Company details

  1. #3 of 136 best companies in Kitchen supply shop
  2. #1 of 11 best companies in Chinaware shop
  3. #3 of 93 best companies in Kitchenware Shop
  4. #1 of 7 best companies in Cutlery Shop
  5. #1 of 22 best companies in Department store
  6. #13 of 240 best companies in Homewares Shop

About Harts Of Stur

Written by the company

Shop at Harts Of Stur About Harts Of Stur

HARTS are a fourth generation independent family business and have been established since 1919. We have an extensive store and warehouse in Sturminster Newton, situated in the heart of Dorset's Blackmore Vale

We are one of the UK's largest in store and on line retailers of cookware, kitchenware and kitchen electrics, stocking a comprehensive range of top brands at competitive prices.

We pride ourselves on the highest standard of customer service to both our online and instore customers. If you are ever in the West Country please pop in, we would love to see you!

FREE UK Mainland Delivery on all orders £50+

Fast & free delivery on orders £50+ to UK Mainland addresses

• Orders £50+ are eligible for FREE delivery to UK Mainland addresses

• Delivery from just £3.50 for orders under £50.

• Delivery options include; specified date delivery (including guaranted AM delivery), weekend delivery, and local click & collect options

Contact info

4.9

Excellent

TrustScore 5 out of 5

29k reviews

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4.9

All reviews

(29,034)

3,025 reviews in the last 12 months

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Rated 4 out of 5 stars

All good except deliver

Ordering was really easy. Delivery very speedy. Product excellent. The only downside was that it was delivered to the wrong house (although both clearly named) and a £340 Magimix was left perched on top of their dustbins in full view. It was not left in my safe place as indicated. All good except for the delivery which was atrocious. Such a shame that such a good service is spoilt by poor and unsafe courier delivery.

30 July 2026
Rated 5 out of 5 stars

Faulty goods.

Very good service unfortunately the product I ordered was faulty but I returned it for a replacement with no problems however the replacement was also faulty but they arranged for it to be collected from my home very good service would definitely use them again.

29 July 2026
Rated 5 out of 5 stars

Excellent quality, price and delivery

The stainless steel cheese and butter knives I ordered were of great quality at a low price. The quality far exceeded my expectations. I was also very impressed with the jug set I bought in the sale. They were very clearly marked in all liquid measures including the smallest one. Great shape and sizes that will be very useful. The delivery was fast.

28 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, fantastic product, great price. Everything from ordering to delivery went smoothly. Would definitely recommend and return. Thank you! 5 ⭐️

29 July 2026

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