Harts Of Stur Reviews 

29,127
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products exceed expectations, offering fantastic value and brilliant quality across a wide variety of kitchenware and home goods. Reviewers are particularly happy with the prompt shipping options and careful packaging that consistently ensures delicate items arrive safely. Shoppers regularly note the competitive pricing and smooth online shopping process. Some reviewers were not happy with courier delivery, mentioning problems like parcels being left in unsafe locations, dropped off at the wrong house, or delivered in severely crushed boxes. A few consumers also pointed out rare manufacturing flaws or items showing unexpected wear over time.

What people talk about most

Product

Reviewers mention positive feedback about product quality, pricing, and selection. Consumers are delighted... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast and reliable shipping times. People... See more

Price

Reviewers highlight positive aspects of price, noting that products are well worth the cost, extremely... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and noting that products... See more

Service

Customers consistently note positive experiences with service, describing it as first class and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a KitchenAid Artisan toaster. It was a great price. Toaster delivered in a timely manner, with good packaging. A great all round experience. I will definitely check out their stock next... See more

Rated 5 out of 5 stars

I have used the knives for over a week now and find them an excellent product and would highly recommend for anyone's kitchen. Just follow the instruction regarding care = wash and dry right away... See more

Rated 5 out of 5 stars

Absolutely great service,next day delivery. The Polarbox was better than expected and the price was way cheaper than John Lewis! Such a lovely cooler box, perfect for the hot summer picnic and BBQs.... See more

Rated 5 out of 5 stars

Good, timely delivery. Items were well packaged. The pots I purchased are great, perfect for my new induction hob and will last me a lifetime. Very competitive prices for the set, so I will defini... See more



Company details

  1. #4 of 136 best companies in Kitchen supply shop
  2. #1 of 11 best companies in Chinaware shop
  3. #3 of 93 best companies in Kitchenware Shop
  4. #1 of 8 best companies in Cutlery Shop
  5. #1 of 21 best companies in Department store
  6. #13 of 245 best companies in Homewares Shop

About Harts Of Stur

Written by the company

Shop at Harts Of Stur About Harts Of Stur

HARTS are a fourth generation independent family business and have been established since 1919. We have an extensive store and warehouse in Sturminster Newton, situated in the heart of Dorset's Blackmore Vale

We are one of the UK's largest in store and on line retailers of cookware, kitchenware and kitchen electrics, stocking a comprehensive range of top brands at competitive prices.

We pride ourselves on the highest standard of customer service to both our online and instore customers. If you are ever in the West Country please pop in, we would love to see you!

FREE UK Mainland Delivery on all orders £50+

Fast & free delivery on orders £50+ to UK Mainland addresses

• Orders £50+ are eligible for FREE delivery to UK Mainland addresses

• Delivery from just £3.50 for orders under £50.

• Delivery options include; specified date delivery (including guaranted AM delivery), weekend delivery, and local click & collect options

Contact info

4.8

Excellent

TrustScore 5 out of 5

29k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(29,127)

3,121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incredibly disappointed

Incredibly disappointed.
I ordered an expensive Dualit toaster which arrived a number of days outside of the Delivery Promise time frame and a lot of emails with Evri. An unwanted chore in itself.
When I opened the box there were scratches on the paintwork. One particularly deep mark. I took photos immediately to correlate with the delivery time and sent them to Customer Services, only to be told that there were none to exchange it with and they could offer 5% discount. Off a £160 toaster.
I returned it.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great price on this global knife…

Great price on this global knife delivered the next day I have used this company before and I will use them again I’ve already got one of their stellar 5000 saucepans in my basket and I’m just waiting for my next payday to come around to finalise the purchase spoke with a lady in their customer service department and she was polite to the point and knowledgeable on their products don’t hesitate to use them great company to do business with.
Mr C Martin.

7 August 2026
Rated 5 out of 5 stars

bread knife

Bought a bread knife. Very pleased with quality and fitness for purpose. Delivery quick. Well packaged.

10 August 2026
Rated 2 out of 5 stars

Coffee machine arrived in damaged box

Ordered a Jura coffee machine from Harts of Stur which arrived in a battered and torn Jura box. The outer cardboard box it was sent in was undamaged so I assume the company send the box out in that state rather than it being an issue with the courier. The machine inside was undamaged but it was a shame about the box as the coffee machine was a gift.

3 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look