Part was delivered promptly and online ordering was easy.
Company replied
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See what reviewers are saying
Nothing is too much trouble for the staff at hgv direct & they always have a smile.
Company replied
Kept me informed with the delivery,although federal express were unreliable. I rate your company highly:FedEx are informative but not prompt with delivery's.
Company replied
No problems at all from ordering to receiving goods.
Company replied
Company details
- #3 of 4 best companies in Truck parts supplier
Written by the company
HGV Direct Ltd was incorporated in October 1984 and we are now in our 40th successful year running. From a family run business, we have grown to become a national supplier and distributor of truck parts and provide reliable solutions to the commercial vehicle industry. We have experience assisting customers with different needs and requirements, so whether you own a small 7.5 tonne vehicle or a HGV, we can get you back on the road with our huge selection of parts. Our ethos is Genuine parts by genuine people. We specialise in truck parts but we also offer them for trailer, agricultural and some light goods vehicles. Along side this our range also includes consumables, fleet management packages, diagnostics,garage equipment, tooling and much much more. There are many ways of ordering to make it easy, fast and efficient for everyone. One way would be via our website "www.hgvdirect.co.uk", this is a next working day service, if goods are in stock, which can be distributed via our couriers worldwide and you can benefit from free delivery on all orders over £50. You can collect parts directly from one of our 19 branches across the UK or you can phone directly or even email in your requests. Our dedicated staff is present to ensure you find all the right parts, tools and consumables swiftly and in a timely manner. So whatever you need, look no further than HGV Direct Ltd.
Contact info
Unit 8, Carrwood Road, S41 9QB, Chesterfield, Chesterfield, United Kingdom
- 01246 808000
4.2
Great
12 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Part was delivered promptly and online…
Part was delivered promptly and online ordering was easy.
25 April 2025
Reply from HGV Direct - Chesterfield
Thank you for your review! We're pleased to hear we met your expectations with prompt delivery and our easy online ordering system.
Hgv direct brilliant FedEx shit
Kept me informed with the delivery,although federal express were unreliable. I rate your company highly:FedEx are informative but not prompt with delivery's.
9 January 2025
Reply from HGV Direct - Chesterfield
Thank you for your feedback! We're glad to hear that you appreciated our communication regarding your delivery. We strive to keep our customers informed every step of the way. We also understand that delivery issues with FedEx and will raise your concerns. We appreciate your understanding. Your high rating means a lot to us, and we’ll continue working hard to provide excellent service. If you have any further concerns, please don't hesitate to reach out. Thank you again for your support!
Pleasant helpful call-handler
Pleasant helpful call-handler. Good technical advice. Prompt service and delivery. Would certainly recommend.
24 October 2024
Reply from HGV Direct - Chesterfield
Thank you for taking the time to share your positive experience! We're thrilled to hear that our customer service representative was pleasant and helpful, and that you received good technical advice. It's great to know that our prompt service and delivery met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
So Helpfull
Nothing is too much trouble for the staff at hgv direct & they always have a smile.
24 September 2024
Reply from HGV Direct - Chesterfield
It’s wonderful to hear that the staff at HGV Direct consistently provide excellent service with a smile! It makes all the difference when you know you can rely on a helpful team that goes above and beyond. Thank you for sharing your positive experience, and we hope you continue to enjoy great service in the future!
Very helpful and on the doorstep.
24 September 2024
Reply from HGV Direct - Chesterfield
It sounds like you have a great local resource! Having helpful staff nearby can make a significant difference, whether you need assistance or just quick access to products. If you ever have specific experiences or moments of exceptional service you'd like to share, feel free to do so. Your feedback is valuable!
Reply from HGV Direct - Chesterfield
Thank you for your positive review! We're thrilled to hear that your experience was smooth and that we delivered as promised. Your satisfaction is our top priority, and we look forward to serving you again in the future!
No problems at all from ordering to…
No problems at all from ordering to receiving goods.
12 July 2024
Unprompted review
Reply from HGV Direct - Chesterfield
Thank you so much for your wonderful review! We're thrilled to hear that your ordering and receiving experience was seamless. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need assistance in the future, don’t hesitate to reach out. We hope to serve you again soon.
1 star is 1 star too many
1 star is 1 star too many. If you order on a Friday you don't get next day, you get next working day (Monday). Even tho they still charge you for it. Very misleading and unhelpful.
26 July 2024
Unprompted review
Reply from HGV Direct - Chesterfield
Thank you for taking the time to write a review and i am sorry you feel mislead with the delivery times. The team have advised me that your order was collected the same day of ordering by our couriers and will be delivered on the next working day which is Monday. We do offer a Saturday AM delivery for an extra charge if the item was urgently needed. As with most courier services these are usually next working day as everything is processed manually and not via a generated computer. The faster options are in place at an extra charge. Thank you for your business and we are here if you need anything else in the future.
Reply from HGV Direct - Chesterfield
Thank you for your recent review. After investigation into your unanswered enquiry we cannot find any contact with yourself on this matter so unsure which platform you may of sent it on. I have emailed you directly about this and we hope you will use us again in the future.
Reply from HGV Direct - Chesterfield
Thank you for your feedback! We're delighted to hear that you were pleased with our service and would consider buying from us again. If you have any further comments or need assistance in the future, please feel free to reach out. We appreciate your support.
great service as always
18 April 2024
Reply from HGV Direct - Chesterfield
Thank you for your kind words! We're glad to hear that you're satisfied with our service. If you ever need anything, just let us know. We're here to help.
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