Kerry was very pleasant and helpful as always and gave me excellent advice about how to deal with my itchy ears issue. She has written to my GP and I will also be contacting a dermatologist.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Made to feel very welcome by the receptionist. The practitioner, sorry can't remember his name, gave us a warm welcome and took us into the room. He made sure we understood what the test involved, ex... See more
My two hour-long visits to the very welcoming Hidden Hearing/Audika in Perth were very pleasant experiences and I was impressed by the treatment, knowledge, efficiency and explanations of the audiolog... See more
The location of premisis is central, the building is compact and dedicated to hearing, the staff were welcoming and friendly, knowledgeable, and helpful. It is difficult to think how it could have be... See more
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HH Perth - great experience
Kerry is a great hearing practitioner. She explained in detail how the wax-removal procedure worked, and made me feel very comfortable throughout. The procedure was quick and pain-free! She also advised what I should do in future to keep my ears healthy. Thank you Kerry.
13 September 2025
Excellent treatment.
Thorough preliminary examination revealed build up of wax with hearing impaired as a consequence. Appointment to clear wax made for later the same day.
Effective treatment with an excellent result. Follow up visit planned.
Excellent attention from thoroughly professional staff for which I am grateful.
4 September 2025
First class
First class service. Was made at ease and everything explained what would happen. She kept me informed and relaxed about what was getting done. For my ear wax removal
Would recommend hidden hearing Easy to deal with and will use in the future
29 August 2025
Unprompted review
Hearing test was very easy and done…
Hearing test was very easy and done very efficiently The lady doing the test was very good explained everything they were going to do in detail to my husband and I as it was just my husband getting the test as one of my ears was blocked with wax. Appointment was booked for another day
13 August 2025
Very friendly staff
Very friendly staff, very helpful and thorough too, would highly recommend
24 July 2025
Staff excellent and efficient
24 June 2025
First class service and the gentleman…
First class service and the gentleman took his time and explained everything he is doing so knowledgeable best company for service and strongly recommend them to anyone...
13 June 2025
I visited for ear wax removal
I visited for ear wax removal. The staff were friendly and explained everything. The procedure was quick, effective and very comfortable.
30 April 2025
Expertise of the audiologist.
16 April 2025
Very professional felt at ease…
Very professional felt at ease excellent communication.
12 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mixed feelings.
My hearing test was terminated due to wax in my ear. My fault. However it was a little disappointing that I could not have my ears dewaxed while I was there.
4 April 2025
Reply from Audika - Perth
Good morning, Mr Anderson,
Thank you for your 3-star review. We are sorry to hear of your disappointment, unfortunately we are unable to proceed with a hearing test if there is wax present. Also, wax removal is provided by a different member of our team who was unfortunately unavailable on the day of your appointment.
I can see that you have an appointment booked with us for wax removal this week.
If we can help further, please contact our customer services team on 0800 740 8796
Kind Regards
Customer Services
Hidden Hearing Ltd.
Friendly staff and absolutely efficient…
Friendly staff and absolutely efficient and competent.
19 March 2025
Welcoming and friendly staff
Welcoming and friendly staff. Explained what to expect during my appt and for any follow up.
19 March 2025
Very helpful and thorough audiologist.
Very helpful and thorough audiologist.
27 February 2025
Unprompted review
Detailed analysis and very full check…
Detailed analysis and very full check up communicated in a relaxed positive manner.
20 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.