Julia was really helpful! Customer service is really good, we had an issue with Housr but she really listened, knew what she was talking about (how refreshing to most call centre!), got the frustratio... See more
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Review summary
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Reviews shaping this summary
Housr is so easy to use and has great functionality! I had a problem with using my international phone number and the help desk provided prompt and useful advice.
Minesh was brilliant - he patiently answered all my numerous (perhaps excessively so!) questions and guided us through the process. I can’t say the same for the other utilities providers we tried!
They really helped with the issue I had, whilst still offering competetive rates and exchanges for me. The team remained friendly and helpful throughout. Thank you!
Company details
- Housing utility company
- also in
- Discount Store
- Energy supplier
- Event technology service
- Home Insurance Agency
- Student Accommodation Centre
Written by the company
Housr is the home of student living in the UK & US. Exclusively for university students, the Housr app is the easiest way to find your next off-campus home and to make the most out of student life. Housr's rental experience helps you filter and browse properties, share top choices with friends, book viewings together, and track your rental progress in the app. Students can also benefit from Housr's other free features: Housr Perks: Money-saving offers in your university city and at popular online retailers Housr Events: Student-led and third party event ticketing and promotion Roomie: Roommate and spare room finder for university students Housr Bills (UK): All-in-one bills packages including unlimited gas, electric, water and high-speed broadband, plus free Contents Cover and 24/7 Wellbeing Services with your package
Contact info
81 Fountain Street, M2 2EE, Manchester, United Kingdom
- 0330 818 8674
- Support@housr.com
- housr.com
4.6
Excellent
456 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Had an issue and spoke to this lad…
Had an issue and spoke to this lad from, by his accent, Birmingham. I think his name was Dylan. Really lovely to chat to and helped sort straight away.
8 October 2026
Unprompted review
Dylan was really helpful and…
Dylan was really helpful and understanding made the experience really pleasant
7 October 2026
Unprompted review
Demanding bills paid and WiFi still outstanding threatening emails sent by housr . Once package agreed a bill for a week…
Once package agreed a bill for a week prior to the move in date was asked to be cleared or otherwise no service. They were not tenants at that time. Multiple calls and an email and another message received from housr demanding payment. Daughter and student friends very stressed. WiFi due to be delivered a week ago and on tracking is now still in Scotland. Message sent today confirming delivery address was correct but no WiFi delivered. Housr not answering the phone so cannot get anywhere. This is supposed to make life less stressful for students. At the moment the service received has not been fit for purpose
7 October 2026
Unprompted review
Absolutely disgusting company
Absolutely disgusting company. Terrible customer service, they will try and charge you for everything (meter readings they don’t ask for until you’ve moved out for example) and threaten you with a CCJ if you don’t reply within a few days. I had to call and email them multiple times with this threat looming over me to get them to finally leave me alone. They also prey on uni students naivety.
10 September 2026
Unprompted review
Super helpful layout and easy to find…
Super helpful layout and easy to find the events for cheerleading!!
6 October 2026
Unprompted review
Love the app we have been using it for…
Love the app we have been using it for our cheer society and it’s super helpful and easier to use then our previous platform! Also Noah is amazing so helpful and a great guy 10/10 ⭐️
5 October 2026
Unprompted review
Good for tickets
5 October 2026
Unprompted review
Great customer service!
5 October 2026
Unprompted review
Love this app!!
5 October 2026
Unprompted review
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