H.Samuel - Bexleyheath Reviews 

36
TrustScore 4.5 out of 5

4.6

Unit 61, Broadway Shopping Centre, DA6 7JN Bexleyheath, Bexley Heath, GB


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Rated 5 out of 5 stars

I needed two watches made smaller and Bina in Bexleyheath branch was so friendly , customer service is so lacking in retail but she was so helpful and patient! Great service

Rated 5 out of 5 stars

The workers was very polite and helpful, they helped me fix my problem with my watch would recommend others go through them for there jewellery

Rated 5 out of 5 stars

Me and my partner visited the H Samuel in Bexleyheath today and would just like to say what a pleasant experience we had. We were choosing our wedding bands and the friendly service we were given b... See more

Rated 1 out of 5 stars

Ordered in store got told I would get a txt didn't so went to store 5 days later to be told order had been cancelled due to no stock. Went online like the staff did in store just to find it still in s... See more

Company replied


Company details

  1. Jewellery shop
  2. Ear-Piercing Service
  3. Jewellery Repair Service
  4. Watch repair shop
  5. Watch shop

About H.Samuel - Bexleyheath

Written by the company

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Contact info

  • Unit 61, Broadway Shopping Centre, DA6 7JN, Bexleyheath, Bexley Heath, United Kingdom

  • 02083010382

4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

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4.6

All reviews

(36)

1,615 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bexlyheath hsamuel

The workers was very polite and helpful, they helped me fix my problem with my watch would recommend others go through them for there jewellery

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great piercing service

Visited the Bexleyheath branch for ear piercing, staff members Michelle & Katie very helpful with booking & piercing friendly knowledgeable advice, thankyou ladies.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Early Christmas present

Looking in H Samuel Bexleyheath with my wife. We were looking for idea's for Christmas presents 🎁.
We had help from Lisa and Maddie and ended up buying some earrings.
Would thoroughly recommend the store as it has a good choice and the staff are knowledgeable and helpful 👍.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

An absolutely lovely person called Sue…

An absolutely lovely person called Sue was very helpful for us helped us pick out lovely wedding ring and was super nice and pleasant to talk to definitely will be going there again if we need any more rings thank you so much

5 October 2025
Unprompted review
Rated 5 out of 5 stars

My daughter- in-law and Granddaughter…

My daughter- in-law and Granddaughter were in H.Samuel in Bexleyheath last Saturday 27th July to have my Granddaughter's ears pierced.
Although really wanting them done, this ten year old become extremely nervous.
I would like to say how professional, kind and patient the staff were, Maddie the assistant and the Manager Bina, in dealing with this situation.
The area for the piercing is well arranged and after such attentive consideration all was well and the young lady is delighted with her new studs. My Daughter-in-law who lives abroad was most impressed and is pleased it was done here.
Anne

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered in store got told I would get a…

Ordered in store got told I would get a txt didn't so went to store 5 days later to be told order had been cancelled due to no stock. Went online like the staff did in store just to find it still in stock and reordered it for delivery. Not impressed

17 April 2025
Unprompted review
H.Samuel - Bexleyheath logo

Reply from H.Samuel - Bexleyheath

Hi Darren. I am really sorry to learn about your recent experience. We would like to discuss this matter further with you. Please can you contact us on 0800 458 1065 (option 3) quoting reference 02635856. Kind Regards, Shanice

Rated 5 out of 5 stars

I had a lovely experience

I had a lovely experience, me and my Mrs went to buy a wedding band for myself and I wasn’t too fussed, then we met Lisa who worked out of the Bexleyheath store and she dropped what she was doing to help us find my perfect wedding band, she explained different types of materials i may need, i explained to her as a firefighter i’d need something tough and durable and she assisted me in finding a wonderful looking ring. They had my size on display but she ordered me a new one and it came within 3 days! I went back and she greeted us both with a smile and got my band out for me, with a quick polish i took it home. I am grateful for the painless journey to buy my forever band. Thank you Lisa out of Bexleyheath store.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Me and my partner had a great experience picking out our wedding bands. Lisa was helpful and easy to talk to. She done a great job and we are so happy with our new wedding bands. Thank you

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Honest review of two very happy customers

Me and my partner visited the H Samuel in Bexleyheath today and would just like to say what a pleasant experience we had.
We were choosing our wedding bands and the friendly service we were given by Sue was amazing, she was very helpful and gave us loads of choices she was very patient too and with her help we finally chose the perfect pair!
Would highly recommend the Bexleyheath branch and their exceptionally friendly staff
Thank you

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Great store with excellent products

Great store with excellent products. Alice who attended to me was showed excellent customer service as she went above and beyond to show me options and she was very patient. Service was quick with outstanding experience. I am so delighted with what i bought. Much Appreciated. BA

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Website is easy to use

Website is easy to use, love the selection of products they have and prices are good. Would highly recommend. H Samuel’s is the only place I buy jewellery due to the quality of product. Would highly recommend!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

H samuel bexleyheath piercings

H Samuel bexleyheath has fantastic staff when doing piercings, I have had my last 2 piercings there and will not be going anywhere else . Such a lovely piercer who calmed my nerves and made it an all around great experience !!

15 February 2024
Unprompted review
Rated 5 out of 5 stars

The most friendly and professional…

The most friendly and professional customer service in bexleyheath store they really give you time and attention and help you find the perfect item

29 January 2024
Unprompted review
H.Samuel - Bexleyheath logo

Reply from H.Samuel - Bexleyheath

Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela

Rated 5 out of 5 stars

I bought a Sterling Silver Round &…

I bought a Sterling Silver Round & Heart CZ And 5mm Ball Set of 3 Stud Earrings for my Wife and she loved it. Prices are reasonable, there are plenty of promotions, and a large selection of products.

20 December 2023
Unprompted review
H.Samuel - Bexleyheath logo

Reply from H.Samuel - Bexleyheath

Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela

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