Tristan who delivered the courtesy car and collected my vehicle, kirsty on reception and the repair manager who showed me my repair all were courteous warm and helpful. The customer service was excell... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing Adam and the team at Merthyr supported me following an accident I experienced in June. The support throughout and customer service was outstanding. They rang me with updates and when I phone... See more
We were put in touch with this company via the AA , our insurer, after a bump in our car. Communication throughout with this company was excellent. They listened carefully to check what was needed an... See more
Excellent communication throughout from collection to return. A first class job has been completed in good time, with a flawless finish. Overall IRG have been thoroughly professional and painstaking i... See more
Company details
- Car Body Shop
- Vehicle Dent Removal Service
- Car Restoration Service
- Vehicle Repair
- Truck repair shop
- Wheel alignment service
Written by the company
At iRG Repair Group, we are the trusted name in vehicle accident repair, offering a network of expert bodyshops and accident repair centres across South Wales and Hereford. With years of industry experience, we specialise in restoring vehicles to their pre-accident condition with precision and care. Our skilled technicians use the latest technology and manufacturer-approved repair methods to ensure your vehicle looks and performs like new. Whether it’s minor cosmetic damage or significant accident damage, iRG Repair Group is committed to delivering exceptional workmanship, outstanding customer service, and quick turnaround times. As a proud partner to insurance providers, fleet operators, and individual motorists, we aim to make the repair process stress-free and seamless. Customer satisfaction is at the heart of everything we do, and our dedication to quality has earned us a reputation for reliability and excellence. Choose iRG Repair Group for peace of mind, professional expertise, and a vehicle repair experience you can trust.
Contact info
Whittle Road, Cardiff, CF11 8AT, United Kingdom
- 03332 005817
- info@i-r-g.co.uk
- www.innovativerepairgroup.com
4.6
Excellent
388 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Company
First class repair and excellent communication. This company understands customer services and i would recommend to anybody.
30 June 2026
Unprompted review
Very happy with IRG cardiff they fixed…
Very happy with IRG cardiff they fixed the repairs to my car and looks brand new im very happy. They were very helpful and a lovely team. Well recommended Thank you very much 😊
30 June 2026
Unprompted review
Gents doing things right
Lewis Joe and the others were always professional and kept me informed at every stage.
Highly recommend
22 June 2026
Unprompted review
Great service and very helpful
I had what I thought were window alignment issues with my Audi TT frameless windows. I went to IRG on a recommendation and they fitted me in within 24hrs to drop the car off for a diagnosis. They confirmed the price beforehand. On inspection, they found that the doors had dropped slightly and they rectified this along with the windows for a perfect finish. They also kept to the original price, so no nasty shocks. Any Audi TT owners with window issues or door drop, I would highly recommend IRG!
24 April 2026
Unprompted review
Fast friendly staff and an excellent job
Fast friendly staff and an excellent job
24 April 2026
Unprompted review
Wouldn’t recommend
Wouldn’t recommend, told me the parts ordered in would take 4-6 weeks and they’ll let me know when they come and would have started it but they didn’t. Women rung me yesterday stuck up. Attitude that the courtesy car 24 hours to bring back knows had vulnerable people that use the car and mini vallet where by
15 April 2026
Unprompted review
Car went in for a repair
Car went in for a repair, found the staff very friendly and professional. Kept me informed regularly the person who dealt with myself was lauren.
Also the driver who picked the car up and delivered it back was really helpful one nice bloke lol 10/10 great survive 👍.
15 April 2026
Unprompted review
Very friendly and knowledgeable
Very friendly and knowledgeable, excellent communication throughout, excellent repair, car returned spotlessly clean. Thank you
15 April 2026
Unprompted review
My Audi Q2 was hit by a stone on the…
My Audi Q2 was hit by a stone on the motorway.Damage to the bonnet an grill.My insurance instructed IRG to repair.A few teething problems with communication but rectified by senior management.Got my car back today an happy with IRG.Would recommend.
31 March 2026
Unprompted review
First class repair from a local company
Very friendly staff who kept us informed at every stage of the repair. The repair was completed to a very high standard and the car looks as good as new. Having a courtesy car while the work was being done allowed us to carry on with life. Would be happy to recommend their services to someone else. Thanks very much for all your help and getting us back on the road.
13 February 2026
Unprompted review
Staff super polite and helpful…
Staff super polite and helpful communication was superb and they did a top class job quickly and efficiently 😀
30 March 2026
Unprompted review
Very good service form the IRG team…
Very good service form the IRG team from start to end. My car was involved in a minor accident and my insurance company selected IRG. They were great at communications with the vehicle being collected & dropped off (and it has also been cleaned with was nice).
25 March 2026
Unprompted review
I wish someone told me in advance
Only entering a review now because I get upset every time I get to my car.
Poor service from the start. Had to take it the car back because they didn’t replace a damaged seal, after replacing it this was not fitted properly and when I complained they told me I could do it myself.
I didn’t notice it at first but when they repainted the car they didn’t notice the paint was dripping (see the picture) and now part of the paint in the bumper has started coming off.
Honestly avoid at any cost.
27 March 2025
Unprompted review
They are all good in what they do i am really thankful two you
I will love to thank the people of I.R.G for the work that you carried out on my car so a very big shout out two the people that did this job for me i am extremely thankful two you ❤️
20 March 2026
Unprompted review
Great repair work iRG
Very happy with iRG Cardiff's repair work. The repair time was slightly long but the work done was absolutely brilliant and worth the wait. Felt like I drove off a brand new car today.
13 March 2026
Unprompted review
Very good experience with IRG…
Very good experience with IRG Pontypridd. Excellent repair work (door and wing mirror) and very friendly and helpful staff.
23 February 2026
Unprompted review
They have a thief working with them
I had my car in for repair on the 24/02/2026 and I had I had two cans of body spray stolen from the back seat of my car and they were expensive ones from Christian Dior it's the last time I go there. It was in whittle road Cardiff and the cans of body spray cost £45 each and there is still a smell of oil in the car even today , and the image's are wrong, it's not what you expect from a car repair dealer and I don't have the receipts required for you and there is no sight of the two cans of body spray not even the lynx body spray you mentioned in your reply to my review the car still smells of oil and WD 40 even though it's been a few days now also I phoned them up and they said they would call me back but they didn't get back to me which is no surprise to me
24 February 2026
Unprompted review
Reply from IRG Repair Group
Hi Mr Soper, I've just reviewed the images from when we checked your vehicle in and can see a can of Lynx body spray on your rear seat, alongside some other belongings, but nothing else. Happy to look into this further if you can provide receipts/images to assist - cardiff@i-r-g.co.uk
Thanks
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