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Kaplan International Languages Reviews 

3,840
•
TrustScore 4.5 out of 5

4.5

Language course provider
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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and engaging teachers who create a supportive, welcoming environment for learning English successfully. Reviewers also highlight the wonderful school locations and the fantastic opportunity to meet diverse people from all around the world. However, some reviewers were not happy with the service provided, mentioning specific problems regarding administrative support and assistance. A few consumers also pointed out that they expected more speaking practice during classes to better develop their language skills. Some people felt that certain practical aspects could be improved to ensure a smoother overall journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that teachers and support teams are exceptionally... See more

User experience

People report positive experiences with user experience, highlighting how classes are fun and engaging with... See more

Location

Users describe positive interactions with location, highlighting fantastic settings in city centres close to... See more

Service

Customers had ambiguous experiences with service, reflecting both strong praise and severe criticism. While... See more

Customer service

Consumers find customer service to be positive, highlighting that the student support team is incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience at Kaplan, Dublin, was absolutely amazing. The location is just perfect, in Temple Bar; you have everything you need at few minutes. The building is really cool and welcoming, and all... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more

Rated 5 out of 5 stars

It has been a pleasure attending Kaplan Liverpool. Sadly my journey has ended, but I know that in Liverpool I left a lot of myself and earned much from other people. The school is great the professo... See more

Company details

  1. Language course provider
  2. Educational institution
  3. English language school
  4. Language school

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.5

All reviews

(3,840)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Kaplan Dublin

My experience at Kaplan, Dublin, was absolutely amazing. The location is just perfect, in Temple Bar; you have everything you need at few minutes.
The building is really cool and welcoming, and all the staff is lovely. They are always ready to help, with everything, just as the teachers.
I loved everything, choose Dublin for a stunning experience

8 August 2026
Unprompted review
Rated 5 out of 5 stars

One of the best experiences of my life

One of the best experiences of my life! If it were up to me, I would have stayed much longer than a month and a half. The teachers are truly exceptional in every sense of the word. A special thanks to Marta, the school director, and Eleni, the Student Services Manager—they were always so friendly and constantly encouraged us to practice our English by chatting with them during breaks. The reception team and the entire staff of Kaplan Liverpool are simply amazing. Highly recommended

13 August 2026
Unprompted review
Rated 3 out of 5 stars

My month at Kaplan Vancouver

Unfortunately disappointed BUT not only.

During the test I was designed as C2, but once I arrived at the school ? No C2 class, only C1 because apparently not enough people of that level to form a class. I was put at some point in morning class with another teacher and I didn’t appreciate the change of teacher and way of learning for my last week. A bit sad conclusion.

The localisation is fine, in city center close to everything which is nice. A lot of foreigners which is great to exchange and communicate a lot. I met a lot of people from all around the world, and I’m glad I did it it was amazing.

The staff is an amazing, patient funny and easy to talk with. I felt comfortable with them.

This aspect of my time in class does not reflect the entire month I’ve spent here but this is a non negligible aspect of it.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Bournemouth Kaplan

Being at Bournemouth Kaplan academy was a wonderful experience, great teachers and a lot of social activities where provided. I recommend to come here and try it

3 August 2026
Unprompted review
Rated 2 out of 5 stars

I had a great experience

This Review is for Kaplan Vancouver. If you can choose between cities, definetly go to Kaplan Toronto. At Kaplan Vancouver me and my girlfriend faced a lot of ignorance of the staff there. While being nice, they didnt manage to create a class for only c2 level. The classes were mixed leven which therefore kept us from leaning a lot. The teachers are great but when teaching students from different levels at the same time, challenging them is basically impossible.

20 August 2026
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Thank you, Fynn, for taking the time to share your feedback. We’re glad to hear that you found our teachers to be great, although we’re sorry that the class structure in Vancouver did not meet your expectations.

We understand your comparison with your previous experience in Toronto. In Vancouver, our C2 student numbers were not sufficient to run a dedicated C2-only class, so C1/C2 classes are combined. We appreciate that this can be frustrating, particularly when you are looking for a consistently C2-level learning environment.

Our academic team was aware of your concerns and did try to accommodate you where possible, including pairing you with higher-level students. While we were unable to create a separate C2 class, we wanted to make sure you had opportunities to work at an appropriate level within the existing class structure.

We’re sorry that this ultimately affected your learning experience, and we appreciate you sharing your feedback. We will take your comments into consideration as we continue to improve the experience for students at different levels.

Regards,
- The Kaplan Team

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