Group 1 Automotive UK Reviews 

Friendly staff but dis organised system. Under staffed as the staffs are over stretched.

This is a Fair and Accurate Review regarding my Experience with Group 1 VW Norwich.
There is nearly as many Cowboys here as there are in Texas.
I Purchased a Brand New Touareg from these People 3 Years ago and they were very quick to rip the £67k from my Hands.
Just before the Warranty expired the Vehicle produced a Serious Electrical issue meaning the Car was not Legal to be Driven on UK Roads.
After finally getting it into them, they Bodged the Car just enough to see it out of Warranty-it managed 10 Trips accounting for 218 Miles.When I spoke to the 'Top Service Bloke'he told me that they wouldn't honour their shoddy Workmanship and insisted that they were happy if their Repairs only lasted for 1 Day beyond the Warranty-what a standard to Work to!
However the Car had Developed exactly the same Fault and was no good in that Condition so I Booked it back in.Altogether they had my Car in for 11Days and when I got to speak to their 'Master Technician'he was quite honest and told me he hadn't got a clue what was wrong or indeed how to fix it.
They Managed to make the Car Legal and I took it on the understanding that as soon as the Fault Reappeared that they would get it straight back in.The Car was in bits when I picked it up(I knew it was as it would need to be stripped out again to Repair it).
The Car lasted 5 Hours before it went wrong again and I Contacted them Immediately.They said they would find a Courtesy Car and get mine back in as a Priority.They fobbed me off and disappeared for a Month,in which time I spoke to other People and managed to get the Car Drive able myself and put it back together.
On each occasion I picked my Car up it was covered in Seagull crap and a really strange Dust both of which were a Nightmare to get rid of.
There is noway on Earth would I take my Car back into these halfwits even if the Problem comes back.
As for Volkswagen UK, they just kept apologising but said they couldn't do anything-fo they really want their Reputation in the hands of People such as these????
I had thought that maybe they just didn't like me or I smelt funny but then I noticed a Local Lady post on Facebook with Virtually identical Problem with the same Company.Then the Floodgates opened and the amount of Customers slagging them off was incredible-last time I looked there were 2 Customers refusing to buy from them again and were Traveling to Chelmsford and 2 Customers doing the same but in Ipswich.
I had my own Business locally for 30 Years and if I'd received such comments I would have been Mortified.
This Company appears to have the same awful standard from the Top all the way Down.
People of Norfolk don't let the lovely Showroom and Free Coffee put Blinkers on you,do your Research on these and be prepared to Travel a little way to spend your Hard earned Cash.

Excellent service from start to finish. The team gave me helpful advice before my visit, and everything was handled professionally. My car had its full service, and the failed part was replaced under warranty without any hassle. Friendly staff, great communication and a very positive experience. I highly recommend Group 1 Toyota Basingstoke. Thank you to the whole team!

My experience at Stockport Audi was really excellent, and Carl Cranham's help was flawless. I have recently purchased a used Q3 and traded in my A3. Carl expertly advised on the purchase of the new vehicle, the finance options and gave a thorough and honest valuation of my car. This has been the easiest car purchase ever, and everything from viewing, valuation and set up has been brilliant. Carl's communication has been really great, friendly and efficient. A stress free experience from start to finish. Thanks Carl!

I had my work van booked into Group 1 VW Peterborough on the 30th June. I was first in the queue and booked in at 8am, on booking in I asked for this to be done asap as I needed the van for work. At 11.30 I chased up and was told that they had not started. Again I asked for it to be completed soonest. I watched on my tracker and saw that the van had moved, this was 2.30. I phoned to check that it had been completed and asked for the invoice to be sent over for payment. At 3.20 I phoned again and was on hold for over 20 minutes again requesting the invoice, this took another 10 minutes to arrive. The attitude of the staff at the Peterborough site shows a distinct lack of customer care. Whilst waiting to collect my van I spoke to another customer who was of the very same opinion. For phones not to answered for 20 plus minutes says a lot for how the customer is taken for granted.

Firstly I called the day before to confirm I had a hire car to be told I didn't have one. But after me chasing this it turned out I did and the first person didn't have a clue. The id4 was on recall for door issues now they won't lock or unlock, the sunblind doesn't work, the heated seat control chooses when to appear on the dash, the keyless access doesn't work. The under screen lights for the satnav only works when turning right. I live in Wigan so can't "just nip it in" so the issues will have to stay. But on the bring side the car got.me home with out doors flying out on bends..

excellent staff

Ashlynn and Luke have both been fantastic. They were incredibly efficient and responsive throughout, and made the whole process of changing my car really easy and enjoyable. Communication was excellent, everything was dealt with quickly, and they were both genuinely friendly and helpful. I felt very well looked after and I’m really happy with both the deal and the service I received. A really positive experience.

Adam was a super stair, extremely helpful and supportive from start to end, whether at the dealership or via email. Guided and advised on the options and whether they offered me value to make an informed decision.

Terrible.

We're on our way to Cornwall today after having the car serviced yesterday. A warning light has come up on the dashboard saying 'add 1 litre of engine oil when next refuelling'. I'm beyond annoyed. This is appalling and replacing the oil is one of the few things actually done in the service. It’s even worse when I see that you’ve charged me £94.50 for oil!

I’ve tried calling your Stevenage branch several times. After finally getting through, the proposed solution offered by Mercedes was that I bring the car in (I’m 150 miles away as I’m supposed to be on holiday). When I challenged this, the receptionist asked me to hold before cutting me off. I ended up having to drive to a Mercedes dealership in Bristol, buying oil (cost £11) and adding it myself. We have only just arrived in Cornwall, with a very tired family and children.

I would also like to highly separately that when the car was returned to me yesterday, I was told that 2 of my tyres were advisory as the tread was 4mm, accompanied by a quote for Mercedes to fit new tyres. Tyre treads are assessed based on the 3 middle quarters of the tyre, which measure at 6mm for the tyres in question. This measurement is confirmed in the report and the video sent to me by the technician. I find the whole experience appalling and deeply offensive. I will be reporting this to the ombudsman.

A friendly car dealership, the staff are very pleasant.
Waiting for your car is okay there too as the building is cool, has reasonable WiFi and the reception staff keep you supplied with coffee/tea etc.
The service department staff are great to deal with, advising and costing any extras and leaving you time to consider your options.
Overall a pleasant experience.

Luke, the salesman who helped me, could not have done more before and since to make my purchase experience better. Excellent cars and superb service. Would highly recommend. Ask for Luke Preston.

Service very good staff helpful nothing to much trouble

Everything done according to plan and staff were very helpful.

Left the car for services. Pick up the car with steering wheels issues and a cable snapped. Horrible experience, avoid

Staff need to be aware of its product and treat customers with respect , try another JLR not Group one, big American conglomerate!!!’n

Great service from my preferred dealership

Fantastic dealership . Robby is an amazingly good salesman. Thankyou

I am writing this review after giving Vantage Toyota Southport two separate chances, and both times have been a complete disappointment. I live locally, so I thought giving this nearby branch another go would be convenient, but that was a huge mistake. Usually, I get my car serviced at either Toyota Liverpool or Toyota Preston, and the quality of care at those locations is infinitely better.
I paid £465 for my last service here and £300 for this current service, yet the standard of work and basic customer respect is nowhere near what a main dealer should provide. My car has an issue with the emergency SOS system, and despite having it in the workshop, their team couldn't even figure out what the problem was, leaving a fault completely unaddressed. On top of that, after paying £300 this time, they didn't even bother to wash the car. When I pointed this out, their response was simply to tell me to bring the car back another day for a wash. Expecting a customer to waste more time, drive back, and burn fuel just because their staff failed to complete the job properly shows they don't care about people's time or effort at all.
Southport knows how to charge top-tier main-dealer prices, but they don't know how to deliver basic service or look after their customers. I will never, ever bring my car back here again. Stick to Liverpool or Preston where they actually treat customers properly and do the job right. Overall 0/10.