LeasePlan UK  Reviews 

Have had so many issues. My order was cancelled a week before it was due for delivery. When restarting my order, they increased the costs substantially. despite stating they would honour the previous price, the price did not align and they could not give a reason why.
Now i have just booked for a service, and they gave me the wrong date.

Extremely poor experience dealing with LeasePlan.

A lease marker remains recorded against a vehicle I purchased in good faith from an authorised Ford dealership. My insurance company cannot progress my claim until LeasePlan provides written confirmation of its interest in the vehicle and any outstanding financial position.

I have called LeasePlan twice and, on both occasions, spent more than 30 minutes on hold before the call was disconnected. I have been unable to obtain the written confirmation my insurer requires, despite explaining that the matter is urgent.

The delay is causing me ongoing financial loss and significant disruption, while my insurance claim remains completely on hold because of a lease agreement that predates my ownership of the vehicle.

I am not asking for anything unreasonable. I simply need LeasePlan to investigate agreement number LPUK1248963, confirm its position in writing and remove the marker if it no longer has any interest in the vehicle.

The lack of communication and urgency has been unacceptable. I will update this review if LeasePlan resolves the matter promptly.

Do not use this company, unless you want to waste your time with:
False and inaccurate bills.
To be charged 'late payment in the last 6 months' for a lease car you returned 9 months ago.
Unfair and untrue credit score.
Need to spend time raising a complaint with the financial ombudsman as the company are so useless.
The opposite of what they advertise, which is hassle instead of convenience.

Linked to Ayvens. Incompetent. 6 months, no car, just an absolute joke. Do not do it

Ordered a vehicle through the salary sacrifice scheme through my employer which uses leaseplan (now ayvens). Chose a car advertised with a 4 week lead time. Completed all the paperwork and checks only to be given a delivery date 16 weeks from the point of order.
Website provides no details/updates on the order.
Phoned up customer services only to be told they don't have any stock vehicles and they are all made to order, therefore you have to wait. Stated the monthly lead time document is misleading and the agent agreed! Asked if I wanted to cancel.
Poor website, poor communication, misleading information.
Would not recommend (if you have a choice. Unfortunately I don't and can see this turning into a 3 year headache).

Extremely poor customer service and poor responses. I have been passed around and I got no information regardfing where or how is my vehicle. lets leave aside when would it be deliver.

Imagine 8 years later when you still haven't paid off your finance and work out that these crooks sold me a 67 plate Renault traffic with no added extras for 26k? And it was 19k brand new. Absolute shocking and emailed them due to the fact that I have been mis sold this van. But what a suprise no email back. Avoid at all costs

Lisa Smith in customer service was excelent, went above and beyond to help me with my query

WARNING: Paid £14k+ for car Leaseplan/Ayvens admits has "persistent issues" - still charging full price

Leased VW ID.4 through Ayvens March 2022. Three years and £14,000+ later, they've admitted "persistent issues with the vehicle" and upheld my complaint - yet I'm still paying £391.76/month.

The pattern:
- Sept 2023: Rejected my Consumer Rights claim
- Feb 2024: Rejected again despite video evidence
- Oct 2025: Finally admitted persistent issues, offered 10% goodwill

The faults: Display blackouts, ACC failures in rain, phantom braking, windows "going mental" (my son's words).

We had no choice but keep driving - wife's essential work, kids' school. Now they cite our "continued use" against us, though case law confirms this is "undue economic pressure."

They upheld my complaint and admitted persistent issues. Under Consumer Rights Act, that means repair, replace, or refund - not 10% off while I keep paying full price for admitted faults.

Currently with Financial Ombudsman.

Three and more years of documented safety, usability and consistency concerns, and their response to "persistent issues" is a discount?

Leaseplan/Ayvens: How is 10% goodwill the legal remedy for persistent issues you've admitted?

I’ve received truly outstanding support from Marco at LeasePlan over the past two years. He is professional, personable, and incredibly proactive — always going the extra mile. He’s a credit to LeasePlan and an example of what customer service should look like.

Lisa was really efficient & very friendly. It was a real pleasure to talk with her.

Leaseplan have stolen my number plate worth thousands of pounds and refuse to give it back I am actually reporting it to the police now stay away from this company

Avoid at all costs. The 'fair wear and tear' policy is a joke and designed to punish you to withdraw more money at the end of the contract. The BCA collection agents visit with their little stickers and iPads looking for the most minor dents and scratches. A car I returned in impeccable condition was charged over £340. I used the BVRLA arbitration service which was also a further joke and useless. These end of contract charges are designed take more money from you and don't actually go to repair any minor scratches found. A 4 year old car returned with a full main dealer service history and 5000 miles under the agreed mileage contract still was found to have 3 small scratches. Which were invisible to the eye. The collection agent even said he would never lease a car himself due to these extortionate charges. If a car was returned with damage I could have accepted the charge, but in this case the car was very well looked after and presented back to them. The motoring standards of fair wear and tear are biased towards the leasing agent.

Had a vehicle with lease plan for five years paid the balloon payment but they refused to accept it’s been paid so they still keep sending me monthly bills as I can’t sell the vehicle because they say I haven’t paid the balloon payment so now they’ve taken another £1800 off me. This company is a total joke. Anyone thinking of leasing a vehicle? You must stay stay well clear of these.

Desperate to lease you the car but don't try and speak to anyone during the lease term. Delivered an electric car that had a known fault in fast charging and refused to do anything to help.
My new "account manager" (in the loosest sense of the term) rang me 5 times to tell me she was taking over the account each time apologising when I told we'd already done this dance.
6 weeks before expiry requested pricing for an extension. Told can't do until 30 days before end but they would make a note and request for me.
Nothing. 4 weeks before end. Followed up. Told it would be done. Nothing. Followed up a week later. Nothing. My account manager didn't return a single call or message.
Finally organised the collection of the car instead and a week later received emails requesting extra info (that had already been provided anyway) to do the extension quote.
Post collection, they suddenly couldn't get the emails demanding money out fast enough. Just appalling, avoid at all costs.

Informing people in the same situation as me .as I have had the same trouble with leaseplan with the return of my old car not turning up and losing money with time off work. When eventually came 6 minute look round and car was in good condition. Now slapped with a bill for wear and tear £310 and cannot retrieve vehicle report. Emailed three times and no answer, I am not paying anything until I see the report. Unfortunately have a new car with Arval if I had known all the hassle would not have leased.

My current lease expires in 17 days, I have sent several emails - never had a response; been on hold for hours across several calls - no one ever answers.
I just want to arrange for the car to be collected.

Absolutely shocking company! I am in the process of moving homes and my current mortgage provider are unable to process the mortgage due to Leaseplan account still showing as an active account on my credit file. This is despite the final payment being made in July and them updating my credit file on August 10th and they didn’t close the file down!
I have now found out the car has already been sold to a company so they can never find my account when I call up.
Keep getting passed between ALD autos, ayvens and leaseplan, nobody has a clue what they are doing!

I have just ended my 4 year contract with LeasePlan UK.The car, a 21 reg Vauxhall Corsa was off the road twice within its first 30000 miles with major faults.Before I returned it the leasing company I was advised independently to get rid of a number of minor scratches,dents and scrapes as LeasePlan would probably charge me inflated prices to do the same job.So I called out a company specialising in roadside repairs of that nature and they did what I thought was a splendid job to make the car look brand new again.It cost me £1000.So imagine my shock when on the same day that the car was taken away at the end of its lease LeasePlan UK hit me with a bill of £455 for repairs. So go figure car people £1455 to get rid of a car that had cost me £8900 in monthly rental fees. I could have bought something for less than that.

Unable to give no stars! Honestly this lease company are shocking, i have had 6 lease cars over the last 10 years, mostly with ALD and now they have been sold to Leaseplan so i will have to find another company.
We had some tiny marks on our last car which the assessor said would most likely not be chargeable and then we get stung for £275. The car was 12000 miles below the allowance and they didnt take that into account despite numerous complaints and requests to take this into account.
Eventually they dropped £45 because they agreed that even in the photos of the "damage" there was nothing visible!
This is the first time on any of our cars that we have been charged for "damage" and it is the last time we will use Leaseplan and it seems ALD now as they are owned by them.