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LendDirect offers online personal loans in Canada.
128 Avenue Northwest 14020, T5L 4M8, Edmonton, Alberta, Canada
3.5
2 reviews
No history of asking for reviews
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I had a phone call and was assisted by Mike. He was so patient answering my questions and giving me a very well detailed answers. I was glad that everything is easier now. I appreciate Mike and his patience. Well done Mike and God bless you.
Reply from LendDirect - 128 Ave NW
We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a LendDirect customer.
⚠️ Consumer Warning — LendDirect (CURO Group / Cash Money Canada)
Rating: ⭐☆☆☆☆ (1 out of 5)
I’ve been a long-time customer who trusted LendDirect to operate fairly under Canadian banking laws. What I’ve experienced instead is a pattern of predatory conduct, unauthorized withdrawals, and systemic disregard for federal financial regulations.
effective annual rate exceeding 47%, They . recalculate multiple times without disclosure. Manual payment through the bank and LendDirect processed it as a duplicate PAD debit and was charged interest.
Despite formal notice, they continued debiting funds, ignored compliance requirements, and re-amortized the loan to inflate interest. This behavior falls within the scope of Criminal Code s.347 (charging a criminal rate of interest).
When I contacted customer service, staff refused to provide management contacts, requested redundant personal info, and later disabled my online portal access — effectively blocking visibility into my own account data.
In my opinion, LendDirect’s actions demonstrate criminal-rate lending, consumer deception, and obstruction.
Recommendation: Avoid this lender. Monitor every transaction, revoke PADs in writing, and document everything — once you dispute, expect pushback.
Reply from LendDirect - 128 Ave NW
We are sorry to hear that you did not have a good experience with our team members. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.
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