Linley & Simpson Reviews 

4,816
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly local staff for their exceptional support, professional guidance, and clear communication throughout property purchases and rental processes. People note that maintenance requests and everyday queries are handled very efficiently, ensuring a smooth transition, prompt resolutions, and great overall satisfaction. Some reviewers were not happy with communication issues and frustrating delays when trying to resolve property maintenance problems. Consumers additionally mentioned experiencing slow responses from the administrative team, noting that getting straightforward answers or managing necessary paperwork proved quite difficult during their tenancy.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising team members for being extremely professional,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting the friendly, professional, and... See more

Customer service

Consumers find customer service to be positive, frequently praising prompt responses, helpful support agents,... See more

Response time

Users describe positive interactions with response time, frequently praising quick answers and prompt... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff members are incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My contact with Linley and Simpson was Lauren. She really helped me with my lack of computer skills to get everything sorted. I am now settled into my new flat and without her patience, I might... See more

Company replied

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

I have been with Lindley and Simpson for >10years now and my experience with them has been generally great. I recently had to do some work on my ensuite bathroom which Paula Dunham coordinated and she... See more

Company replied


Company details

  1. Estate Agent
  2. also in
  3. Estate Agents
  4. Property management company
  5. Property Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(4,816)

1,043 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend

Holly was so helpful, she was easy to contact and replied to our questions so quickly! She was super friendly at the viewing and made it a really enjoyable experience!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Cal!

We had a great experience with the sales progression team throughout what was a really tricky sale. Although they were acting on behalf of our sellers rather than directly for us, the service and communication we received were excellent.

A special shout-out to Cal, who was incredibly helpful, responsive and patient throughout the process. She went above and beyond to help keep things moving and was a real pleasure to deal with, especially when things became challenging.

5 June 2026
Unprompted review
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Reply from Linley & Simpson

lovely review! It is very much appreciated, and it was a pleasure dealing with you throughout sale. Hope you are enjoying your new home.
All the best
- Cal

Rated 5 out of 5 stars

My experience was absolutely excellent

My experience was absolutely excellent. The person I dealt with, Holly Allen, was superb. She kept me fully informed at all times, answered all my queries via phone, which I like, and is the sweetest person you could wish for in dealing with a house sale. Can't tell you how many times she rang me to share a bit of good news knowing I have cancer and am worried about selling the house quickly. Genuine lovely person.

29 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your lovely review, Pamela, it is very much appreciated. It was a pleasure to help, and I wish you all the best for the future!
-Holly

Rated 5 out of 5 stars

The front door didn't open

The front door didn't open, please help me in!!

I would like to thank Mia barker about her response and for sorting the issue with no time.

24 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for taking the time to leave such lovely feedback! We’re so pleased to hear that Mia was able to respond quickly and get the issue with your front door sorted for you. We understand how stressful it can be when you can’t get into your home, so it’s great to know Mia was able to help and resolve the issue promptly. We’ll be sure to pass your kind words on to her!

Rated 5 out of 5 stars

Thanks Nicole for helping with our…

Thanks Nicole for helping with our tenants problems in a timely manner.

23 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your feedback. We’re pleased to hear that Nicole was able to help with your tenants’ concerns promptly and efficiently. We’ll be sure to pass your kind comments on to her.

Rated 5 out of 5 stars

It was great

It was great

24 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely feedback. We’re delighted to hear that you had such a great experience and really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Nicole has made my experience stress…

Nicole has made my experience stress free. Took the issues away and was happy to go above and beyond!

23 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely feedback. We’re delighted to hear that Nicole made your experience stress-free and went above and beyond to help resolve the issues you had. We’ll be sure to pass your kind comments on to her.

Rated 5 out of 5 stars

Had my first property inspection today…

Had my first property inspection today and was unsure what to expect. Fatima was curtious, professional and put my mind at ease. Very helpful with great communication. Thank you.

22 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely feedback. We’re delighted to hear that Fatima made your first property inspection a positive experience and put your mind at ease. It’s great to know that you found her professional, helpful and communicative. We’ll be sure to pass your kind comments on to her.

Rated 5 out of 5 stars

Excellent experience

Excellent experience! Agents keeping me updated and involved throughout. Holly at the Holmfirth branch has been fabulous.

22 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review, Helen, it is very much appreciated. It was a pleasure to help, and I wish you all the best with your house purchase!
-Holly

Rated 1 out of 5 stars

Do not rent a property from these them…

Do not rent a property from these them and the landlord try to charge you for wear and tear off your deposit they have loads of reviews on Google saying the same thing avoid at all costs if you can

28 August 2026
Unprompted review
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Reply from Linley & Simpson

We’re sorry to hear that you feel this way about your experience with us. We take concerns regarding deposits and proposed deductions seriously and would welcome the opportunity to look into the circumstances you’ve described.

Unfortunately, we’re unable to identify your tenancy from the information provided in your review. Please contact us at feedback@linleyandsimpson.co.uk, including your full name and the property address you rented from us. This will enable us to locate the relevant records and investigate your concerns fully.

We’d be happy to review the matter with you directly and provide a response based on the circumstances of your tenancy.

Rated 5 out of 5 stars

Repairs

Reported a problem on Thursday last week with my shower. Sophie called within 12 hours for extra info and within 2 hours of that call a contractor called me to arrange a visit. Someone came on Monday to fix it and it was fixed within half an hour. Sophie was extremely professional, polite and engaging and got my problem fixed within a couple of days. Thankyou so much

18 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your lovely review! It was a pleasure speaking with you and I’m really pleased I could help get the issue with your shower resolved so quickly.

I’m pleased to hear that everything was fixed within half an hour and that you were happy with the service you received. I’ll be sure to pass your kind words on to the contractor too.

Thank you again for taking the time to leave a review it really means a lot!
- Sophie

Rated 5 out of 5 stars

My contact with Linley and Simpson was Laauren

My contact with Linley and Simpson was Lauren. She really helped me with my lack of computer skills to get everything sorted.
I am now settled into my new flat and without her patience, I might have given up with the application.
Everyone else I dealt with there was also very professional.
Highly recommended.

Bernard Hughes

31 August 2026
Unprompted review
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Reply from Linley & Simpson

We are super honoured that you feel the service with Lauren has been great! Enjoy your new home and please do reach out with any questions in the future.

Rated 5 out of 5 stars

Linley & Simpson were great to work…

Linley & Simpson were great to work with. They came out to discuss our sale promptly, were knowledgeable about the area and friendly, not pushy. They worked swiftly and managed to get our photos done and on the market extremely quickly for us, at our request. Thomas Barker was our main contact and he was responsive, professional, friendly and efficient, and the rest of the team were great too. Would use again and recommend them.

21 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for such a fantastic review. We’re delighted to hear that you had such a positive experience with Linley & Simpson and that the team was able to move quickly to get your property on the market, while keeping the process friendly and professional.

It’s particularly lovely to hear your kind comments about Thomas. We’ll be sure to pass your feedback on to him and the wider team. Thank you for recommending us, and we’d be delighted to work with you again

Rated 5 out of 5 stars

I’m very happy to recommend Bailey…

I’m very happy to recommend Bailey Field\. From the moment I contacted him, he was extremely helpful, professional and easy to deal with\.

He kept me updated throughout the process and made sure the problem was properly followed through until it was resolved\. Most importantly, the tenants now have hot water, which is exactly the result I was hoping for\.

It’s refreshing to deal with someone who takes responsibility, communicates well and genuinely cares about getting the job done properly\. I wouldn’t hesitate to recommend Bailey to anyone looking for a reliable and professional service\.

Excellent service from start to finish — thank you, Bailey.

19 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you very much for the kind words, David. It was a pleasure to assist you, and I am glad you found the experience seamless. Always happy to help! – Bailey

Rated 5 out of 5 stars

Having been a tenant for a number of…

Having been a tenant for a number of years I have never had an issue with them, and any issues with the property they have quickly helped with and had rectified

16 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your lovely review and for being a tenant with us for so many years. We’re really pleased to hear that you’ve had such a positive experience and that any issues with the property have been dealt with quickly and efficiently.

We really appreciate your continued trust and support. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Non flushing toilet mended within three hours. Thank you Nicola

8 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you Sue for your review, I am glad we could get this resolved for you in a timely manner!

Rated 5 out of 5 stars

Efficient Letting Consultant

I had a great experience with the housing agent who assisted me with finding my accommodation (Lauren). She was professional, helpful, responsive, and made the whole process smooth and stress-free. I really appreciate her support and would definitely recommend her services to anyone looking for accommodation

28 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for the lovely review, it is wonderful to hear you found the move in process to be stress free! Your feedback is greatly appreciated, and we wish you all the best in your new home!

Rated 5 out of 5 stars

I went to a viewing today and was met…

I went to a viewing today and was met by a lovely guy called Richard. He was so welcoming, polite and friendly from the moment I arrived.

Richard guided me through the home, showing me everything I needed to know and answering any questions I had. He was incredibly helpful and made what can be quite a stressful experience feel so much easier with his positive energy and genuine kindness.

Thank you, Richard, for making the viewing such a lovely experience! 😊

16 September 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your wonderful feedback. We’re delighted to hear that Richard made your viewing such a positive and welcoming experience. It’s great to know that he took the time to guide you through the property, answer your questions and make the process feel easier. We’ll be sure to pass your kind words on to Richard.

Rated 5 out of 5 stars

Door Fixed

I’m very grateful for the quick response in resolving my door issue.
Thank you Keyleigh Hardyfor the wonderful job. Now I’m secured.
Thanks.

15 September 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your lovely review. We’re really pleased to hear that your door issue was resolved quickly and that you now feel secure in your home.
We’ll be sure to pass your kind feedback on to Keyleigh. Thank you again for taking the time to share your experience!

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