Linley & Simpson Reviews 

4,745
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,294 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff who make the moving process smooth and straightforward from start to finish. People note that the team responds quickly to queries, provides great advice, and offers excellent support during viewings. Some reviewers were not happy with the handling of property maintenance and repairs. Consumers mentioned experiencing significant delays when trying to resolve urgent household issues like broken boilers or heating. Others also pointed out that administrative communication could be inconsistent, leading to frustrating paperwork experiences. These individuals felt that the agency lacked proper organization during their tenancy.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising team members for being helpful, professional,... See more

Service

Reviewers mention positive feedback about service, noting it is fast, professional, and very efficient.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt communication and... See more

Response time

Consumers find response time to be positive, consistently reporting prompt communication and fast answers to... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as super professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our ten... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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4.8

All reviews

(4,745)

1,246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Linley & Simpson

The company, Linley and Simpson, quickly responded to my request for fixing the problems of external light and an extracter fan for one of the bathroom at the house at 10 Branstan Gardens, LS13 3JQ. A professional was sent and replaced the faulty parts and resolved the problem. I am grateful to them for the excellent service.
Regards, K. Aseel

13 August 2026
Unprompted review
Rated 5 out of 5 stars

House sale

Kieran has been involved with selling our property and he has kept us informed along the way. He has been informative and helpful in a very professional manner.

17 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you very much for your review Eileen. All the best, Team North Leeds!

Rated 5 out of 5 stars

Had a really smooth experience when…

Had a really smooth experience when working with Linley and Simpson. Kieran was brilliant in answering any of our questions and getting back to us so quickly which things we needed!
Would definitely recommend

17 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you very much for your review Dara! Allt he best with your new home. Team North Leeds!

Rated 5 out of 5 stars

Spot on

The property was as advertised. Linley & Simpson have been helpful throughout, particularly Lauren who has been my main point of contact.

15 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you again for the reviews and it’s great to see that Lauren was so helpful with everything!

Rated 5 out of 5 stars

I have recently rented a property via…

I have recently rented a property via linley and Simpson I was appointed Lauren Turnbull.lauren was so lovely and friendly she put me and my son at ease straight away.I have emailed Lauren regarding questions ect and she has always emailed or called promptly and has been eager to help in any way.I would like to say thankyou for how amazing and easy you have made my moving .

14 August 2026
Unprompted review
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Reply from Linley & Simpson

It’s so good to hear that Lauren helped make the move for you and your son so smooth and that she was on hand anytime you needed her.

Rated 5 out of 5 stars

Very professional

Corey was very professional and efficient when I raised the request that my tap was leaking. The contractors were also friendly. Thanks to all involved

6 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your review. We’re pleased to hear that Corey dealt with your leaking tap quickly and efficiently, and that you found the contractors friendly and helpful too. We’ll be sure to pass your thanks on to everyone involved.

Rated 4 out of 5 stars

Lauren Turnbull was very helpful


Lauren Turnbull was very helpful, always responded promptly and kept everything well organised

14 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely feedback! We’re so pleased to hear that Lauren was so helpful, responsive and organised throughout. We’ll be sure to pass your kind words on to her — she’ll be delighted to hear them!

Rated 5 out of 5 stars

My Letting agents: Clear and friendly communication

My latest contact has been with Nicole. Clear and friendly communication, quick responses, do what they say they will do (so I can stop worrying about anything).

14 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your honest review! I am delighted to hear that I’ve been so helpful, responsive and reliable. It’s fantastic to know that my communication has given you peace of mind.
- Nicole

Rated 5 out of 5 stars

The letting agents were very easy to…

The letting agents were very easy to communicate with both over the phone and via email. Any issues were always quickly dealt with and the staff were extremely polite and patient.

28 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely review! We’re so pleased to hear that you found the team easy to communicate with and that any issues were dealt with quickly. It’s also great to know that our staff were polite and patient throughout. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Very fast service and dealt with our…

Very fast service and dealt with our issues very professionally. A special thanks to Keira Eden for her help and support with the matter. Very impressed.

13 August 2026
Unprompted review
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Reply from Linley & Simpson

Hi Jamie, thank you for your lovely review! I’m so glad I could help and that you were happy with the service provided. Your feedback is greatly appreciated! - Keira

Rated 5 out of 5 stars

I've been with Linley & Simpson for…

I've been with Linley & Simpson for years now, and they're always super fast and helpful when theres any little repairs.
Keyleigh is fantastic and always quick to support with any problems. :)

13 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your lovely review! We’re really pleased to hear that you’ve always found the team so helpful and responsive. We’ll be sure to pass your kind words on to Keyleigh — she’ll be delighted to hear them!

Rated 5 out of 5 stars

Re letting of property

I found the service provided by L&S in getting a new tenant for my property was very good. All went smoothly and I was kept informed all along the way from the existing tenant leaving to the new tenant taking the keys to the property. Thanks to Zak and Lauren

12 August 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Stuart for the review of the team and especially Lauren and Zak, it’s nice to know from changing tenants you have felt this to be smooth and professional!

Rated 5 out of 5 stars

Recently moved into a property with…

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered straight away.
Thank you for a smooth moving process.
Special mention to Keira Eden who has been extremely helpful throughout!

13 August 2026
Unprompted review
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Reply from Linley & Simpson

Hi Kira, thank you so much for your kind review! I’m so glad that I could make your moving process as smooth as possible. I hope you’re settling well into your new home and if you need anything else don’t hesitate to get in contact. - Keira

Rated 5 out of 5 stars

Great team at Linley &Simpson

Great team at Linley &Simpson, a trusted partner with Landlord managing the property, particularly Elle Doswell, Lauren Wyper are super professional and helpful. A team you can always be trusted in Leeds!

1 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely review. We’re delighted to hear that you see Linley & Simpson as a trusted partner in managing your property. It’s particularly great to hear that Elle and Lauren have been so professional and helpful throughout. We’ll be sure to pass your kind words on to them and the wider Leeds team.

Rated 5 out of 5 stars

Grace Smithson at Linley & Simpson

Linley & Simpson have managed our property for rental for a couple of years now, and have provided satisfactory management during that time. Grace Smithson has recently been dealing with maintenance of the property and has handled things in a professional and helpful manner. Her prompt replies and action to our queries and requests have meant that both us and our tenants have received excellent service as required.

11 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely feedback. I’m delighted to hear that you’ve been happy with the service provided. It’s great to know that both you and your tenants have received the level of service we strive to provide, Many thanks – Grace

Rated 5 out of 5 stars

Thank you Karla!

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful information. Thank you Karla!

11 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for your lovely review Katie. It was so lovely to meet you and I’m glad I could help you find your new home! All the best, Karla

Rated 5 out of 5 stars

Problem solved very quickly

Problem solved very quickly, Paula Dunham helped to resolve the issue very fast , Complained about front door lock not working and I was given a priority at fixing it.
It was changed in 2 days, follow up was so prompt.
Also the contractor was very professional and lovely.
Thank you

7 August 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind words, it was my pleasure to help rectify your lock issue and I am glad we were able to sort this so quickly for you.
- Paula

Rated 5 out of 5 stars

Lauren has been fabulous- it was our…

Lauren has been fabulous- it was our first rental together as a couple and all a bit daunting but she was always available to answer our questions, even the stupid ones!

8 August 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Ben for the review, it’s nice to hear for your first rental and experience together was smooth. No question is a stupid one don’t worry!

Rated 5 out of 5 stars

Complained about my fridge not working…

Complained about my fridge not working and I was given a priority at fixing it.
It was changed in 2 days, follow up was so prompt.
Also the contractor was very professional and lovely.
Thank you

7 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for taking the time to share your positive experience. We’re really pleased to hear that your fridge issue was dealt with as a priority and that a replacement was arranged so quickly. It’s also great to know that the follow-up was prompt and that you found the contractor to be professional and friendly.

We’ll be sure to pass your kind feedback on to the team and contractor. We’re glad we could get everything resolved for you so quickly!

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