Linley & Simpson Reviews 

4,752
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for providing exceptional support and keeping communication extremely clear throughout the entire moving or purchasing process. Consumers also highlight the prompt maintenance service, noting that property queries and repair requests are handled efficiently and quickly by the team. Some reviewers were not happy with the slow maintenance responses, unhelpful property agents, and frustrating administrative delays regarding deposit returns and paperwork. A few people also mentioned ongoing difficulties with internal communication, poor coordination, and negative interactions with staff members during their tenancy.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising team members for being helpful, professional,... See more

Service

Reviewers mention positive feedback about service, noting it is fast, professional, and very efficient.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt communication and... See more

Response time

Consumers find response time to be positive, consistently reporting prompt communication and fast answers to... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as super professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our ten... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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4.8

All reviews

(4,752)

1,252 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the letting agency, especially with the member of staff who showed me the property(Lauren Turnbull) . They were friendly, professional and very helpful throughout the viewing. They took the time to answer all my questions and made the whole process easy and comfortable. I would definitely recommend their service.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the service and…

I was very pleased with the service and professionalism of Paula Dunham, Maintenance Consultant, who speedily followed up on my request and made sure the contractor had been in touch with me. Paula also followed up to check if the service requested had been completed.

Many thanks to Paula for her excellent customer service.

Regards
Ruth Veerana

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Great example of an estate agent

Only at the viewing stage at the moment and have viewed several properties with various estate agents. I have to say Josh Langan from the Bingley office was by far the best agent I have dealt with. Friendly, smart, very informative about the property. Nothing was too much trouble for him. A great example of what a representative from an estate agent should be !!

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Incompetents

I called them Saturday to book a viewing for a house they had advertised on that day! They said that the tenant was there and they weren’t booking viewings yet and will call me afterwards when they know the days of the viewing! I called them after one week and they said the viewing was a couple of days back! Incompetents and liars

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class customer service…

Absolutely first class customer service from Tom Barker. Very communicative, he kept us updated on all aspects of the sale. He is super helpful and very knowledgeable. A pleasure to deal with. I would definitely recommend.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Linley & Simpson

The company, Linley and Simpson, quickly responded to my request for fixing the problems of external light and an extracter fan for one of the bathroom at the house at 10 Branstan Gardens, LS13 3JQ. A professional was sent and replaced the faulty parts and resolved the problem. I am grateful to them for the excellent service.
Regards, K. Aseel

13 August 2026
Unprompted review
Rated 5 out of 5 stars

House sale

Kieran has been involved with selling our property and he has kept us informed along the way. He has been informative and helpful in a very professional manner.

17 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you very much for your review Eileen. All the best, Team North Leeds!

Rated 5 out of 5 stars

Had a really smooth experience when…

Had a really smooth experience when working with Linley and Simpson. Kieran was brilliant in answering any of our questions and getting back to us so quickly which things we needed!
Would definitely recommend

17 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you very much for your review Dara! Allt he best with your new home. Team North Leeds!

Rated 5 out of 5 stars

Spot on

The property was as advertised. Linley & Simpson have been helpful throughout, particularly Lauren who has been my main point of contact.

15 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you again for the reviews and it’s great to see that Lauren was so helpful with everything!

Rated 5 out of 5 stars

I have recently rented a property via…

I have recently rented a property via linley and Simpson I was appointed Lauren Turnbull.lauren was so lovely and friendly she put me and my son at ease straight away.I have emailed Lauren regarding questions ect and she has always emailed or called promptly and has been eager to help in any way.I would like to say thankyou for how amazing and easy you have made my moving .

14 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

It’s so good to hear that Lauren helped make the move for you and your son so smooth and that she was on hand anytime you needed her.

Rated 5 out of 5 stars

Very professional

Corey was very professional and efficient when I raised the request that my tap was leaking. The contractors were also friendly. Thanks to all involved

6 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your review. We’re pleased to hear that Corey dealt with your leaking tap quickly and efficiently, and that you found the contractors friendly and helpful too. We’ll be sure to pass your thanks on to everyone involved.

Rated 4 out of 5 stars

Lauren Turnbull was very helpful


Lauren Turnbull was very helpful, always responded promptly and kept everything well organised

14 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your lovely feedback! We’re so pleased to hear that Lauren was so helpful, responsive and organised throughout. We’ll be sure to pass your kind words on to her — she’ll be delighted to hear them!

Rated 5 out of 5 stars

My Letting agents: Clear and friendly communication

My latest contact has been with Nicole. Clear and friendly communication, quick responses, do what they say they will do (so I can stop worrying about anything).

14 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for your honest review! I am delighted to hear that I’ve been so helpful, responsive and reliable. It’s fantastic to know that my communication has given you peace of mind.
- Nicole

Rated 5 out of 5 stars

The letting agents were very easy to…

The letting agents were very easy to communicate with both over the phone and via email. Any issues were always quickly dealt with and the staff were extremely polite and patient.

28 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your lovely review! We’re so pleased to hear that you found the team easy to communicate with and that any issues were dealt with quickly. It’s also great to know that our staff were polite and patient throughout. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Very fast service and dealt with our…

Very fast service and dealt with our issues very professionally. A special thanks to Keira Eden for her help and support with the matter. Very impressed.

13 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Hi Jamie, thank you for your lovely review! I’m so glad I could help and that you were happy with the service provided. Your feedback is greatly appreciated! - Keira

Rated 5 out of 5 stars

I've been with Linley & Simpson for…

I've been with Linley & Simpson for years now, and they're always super fast and helpful when theres any little repairs.
Keyleigh is fantastic and always quick to support with any problems. :)

13 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you so much for your lovely review! We’re really pleased to hear that you’ve always found the team so helpful and responsive. We’ll be sure to pass your kind words on to Keyleigh — she’ll be delighted to hear them!

Rated 5 out of 5 stars

Re letting of property

I found the service provided by L&S in getting a new tenant for my property was very good. All went smoothly and I was kept informed all along the way from the existing tenant leaving to the new tenant taking the keys to the property. Thanks to Zak and Lauren

12 August 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thanks Stuart for the review of the team and especially Lauren and Zak, it’s nice to know from changing tenants you have felt this to be smooth and professional!

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