Linley & Simpson - York Reviews 399

TrustScore 4.5 out of 5

4.6

2 Low Ousegate, YO1 9QU York, West Yorkshire, GB


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Rated 5 out of 5 stars

We were given good and realistic advice on how to price and market our property. The sales negotiation with the prospective buyer was handled deftly with a fair price being quickly agreed between all... See more

Company replied

Rated 5 out of 5 stars

It was Cal who handled it professionally through every aspect and keeping me updated whenever it was needed. Would surely recommend Linley and Simpson to anyone who seeks a property dealing. They have... See more

Company replied

Rated 5 out of 5 stars

The transition into this new apartment has been smooth and exactly how every move should be. Not only are we happy with the apartment, but we would like to specifically mention Harry Cowan for being i... See more

Company replied

Rated 5 out of 5 stars

All the staff we dealt with at Linley & Simpson were knowledgeable and helpful. A sale price higher than that suggested by other firms was achieved. Once the deal was agreed, Cal liaised with not j... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property Rental Agency

About Linley & Simpson - York

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

  • 2 Low Ousegate, YO1 9QU, York, West Yorkshire, United Kingdom

  • 01904611722

4.6

Excellent

TrustScore 4.5 out of 5

399 reviews

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Rated 1 out of 5 stars

Lied to me about an electrical issue…

Lied to me about an electrical issue that had two category one hazards. Tried to miss lead (lie) and gaslight me into thinking an electrical certificate made them completely immune to issues and claimed it was the electricians fault for supplying them with the certificate not them even though legally it's their fault. Was extremely rude on every email and even tried telling me I should be grateful amazingly. Some of the worst and rudest service iv ever received. Beware of them as a tenant they do not put you first in York. I pay premium rent and essentially got treated like dirt.

10 December 2025
Unprompted review
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Reply from Linley & Simpson - York

We’re very sorry to read your review and to hear how you feel about your experience. This is not the standard of service we aim to provide.

We understand that the Branch Manager is currently in communication with you regarding the concerns you’ve raised, and we hope this ongoing dialogue will help to clarify matters and work towards a resolution as soon as possible.

We take all feedback seriously and are committed to ensuring that concerns are fully reviewed and responded to appropriately.

Rated 5 out of 5 stars

Great support from the L&S team

Great support from the L&S team during the process, particularly Cal when there was an issue near the end

Great work, thank you

26 February 2026
Unprompted review
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Reply from Linley & Simpson - York

Thank you for your review, it is very much appreciated.
All the best.
- Cal

Rated 5 out of 5 stars

excellent sales service

There was transparency, regular contact and personal managers assigned to both securing the sale and making sure it went through as smoothly as possible.
Cal Siswick and Grace Laver were both excellent.

14 February 2026
Unprompted review
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Reply from Linley & Simpson - York

Thank you for your review, it is very much appreciated, it was a pleasure dealing with you throughout the sale.
All the best for the future
Cal and Grace

Rated 5 out of 5 stars

Looking out for a suitable property

It was Cal who handled it professionally through every aspect and keeping me updated whenever it was needed. Would surely recommend Linley and Simpson to anyone who seeks a property dealing. They have a great team and it was a great experience

28 January 2026
Unprompted review
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Reply from Linley & Simpson - York

Thank you for your kind review, it is very much appreciated.
All the best for the future.
- Cal

Rated 5 out of 5 stars

Cal was really helpful with the whole…

Cal was really helpful with the whole process of buying the house and made it very easy and stress free

13 February 2026
Unprompted review
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Reply from Linley & Simpson - York

Thank you for your review, glad you felt process was stress free. 
All the best
- Cal

Rated 5 out of 5 stars

Cal was able to shepherd us through the…

Cal was able to shepherd us through the selling process and was always there to sort questions and problems along the way. Cal coordinated everyone to a successful outcome.

11 February 2026
Unprompted review
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Reply from Linley & Simpson - York

We're happy to hear that the selling process was well-managed and that all questions and issues were resolved effectively. Thank you for your positive feedback!

Rated 5 out of 5 stars

The sales team, especially Cal

The sales team, in particular Cal did a fantastic job of coordinating, chasing and communicating effectively so we had confidence that the sale was being progressed as fast as possible. If a delay arose, Cal would inform us regarding what she intended doing about it or if we could do anything to assist.

11 February 2026
Unprompted review
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Reply from Linley & Simpson - York

We're happy to hear that the team provided such excellent support during the sales process. We appreciate your positive feedback regarding the coordination and communication you experienced. Thank you for taking the time to share.

Rated 5 out of 5 stars

Excellent Service

Very proroactive. Followed through on any issues promptly and kept me informed of progress. Put up with my constant queries and help with issues without losing any patience.

6 December 2025
Unprompted review
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Reply from Linley & Simpson - York

We're happy to hear that our proactive approach and prompt follow-through were helpful. We appreciate your patience and are glad we could address your queries effectively. Thanks for the positive feedback!

Rated 5 out of 5 stars

Huge thank you to Grace

I would like to give a huge thank you to Grace at the York branch, we put our apartment up for sale. We received 3 viewings and 3 offers in quick succession and strongly believe this was due to her professionalism and knowledge of the area as well as her communication back towards us.

28 November 2025
Unprompted review
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Reply from Linley & Simpson - York

Thank you Nathan, I’m happy we managed to agree a quick sale for you. We look forward to working with you through to completion. – Grace

Rated 5 out of 5 stars

In my experience as a property…

In my experience as a property Landlord, Lindley & Simpson have professional staff dealing with all aspects of the rental market Whichever member of staff I deal with I have had a excellent experience with no worries regarding my property. Alexander Doody and Charlotte Thompson particularly have helped me with my recent property issues and I thank them for their support and guidance. Yvonne Spence.

1 November 2025
Unprompted review
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Reply from Linley & Simpson - York

We appreciate your positive feedback regarding our team's professionalism in assisting landlords. We're happy to hear that your experiences have been excellent and that our team has provided you with support and guidance. Thank you.

Rated 5 out of 5 stars

Professional and realistic.

We were given good and realistic advice on how to price and market our property. The sales negotiation with the prospective buyer was handled deftly with a fair price being quickly agreed between all parties. Our contact was Grace Laver who was enthusiastic, diligent, kept us up to date regularly and and was easy to get in contact with. Grace laver provided a first class service.

19 November 2025
Unprompted review
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Reply from Linley & Simpson - York

Thank you for your kind words. We look forward to continuing to work with your through to completion. – Grace

Rated 1 out of 5 stars

Very bigoted

Very bigoted , full of dishonesty , discrimination and bunch of thieves. You have stolen my holding deposit £322 and this money belongs to my disabled child. You have no morals or legal rights to do so . You refused my offer to put 6 month rent in advance and you have asked me for a guarantor instead which I have done so and despite I have provided you with guarantor who is legally responsible for everything you still terminated my tenancy agreement and stolen the holding deposit £322. Big shame on you and you shouldn’t be in business because you just use and abuse the vulnerable people who are desperate to find accommodation at times where it’s housing crisis.
Anyway thanks for your bigotry and discrimination because I have a brand new home for life now .

5 April 2025
Unprompted review
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Reply from Linley & Simpson - York

We are very sorry to hear that you feel this way, and we appreciate the opportunity to respond.

We take all allegations of discrimination, dishonesty, or unfair treatment extremely seriously. Your concerns were fully reviewed through The Property Ombudsman’s independent investigation, and we cooperated fully throughout the process.

The Ombudsman's detailed findings did not support any allegation of racism, bigotry, discrimination, or misconduct by our team.

The Ombudsman concluded that:
We acted fairly, professionally, and in line with the TPO Code of Practice.
The decision to decline your tenancy application was made by the landlord, not by Linley & Simpson.
The holding deposit was retained reasonably, as the information provided during the application process was not complete. The Property Ombudsman reviewed the case in full and confirmed that our actions were consistent with the terms agreed at the point of application and in line with industry regulations. As a result, they concluded that we were entitled to retain the holding deposit.

We understand that this outcome was upsetting for you, and we regret the distress the process caused. However, we are reassured that an independent body has reviewed all communication and evidence and confirmed that we acted with transparency, integrity, and in accordance with the regulations that govern our industry.

We are pleased to hear that you have now found a new home, and we sincerely wish you and your family all the very best for the future.

Rated 5 out of 5 stars

Cal Siswick

Cal Siswick, from Linley & Simpson, has done a great job of proactively managing our sale. Calmade sure we got the maximum for our property

14 November 2025
Unprompted review
Linley & Simpson - York logo

Reply from Linley & Simpson - York

Thank you for your review, it is very much appreciated. All the best for the future.
- Cal

Rated 5 out of 5 stars

Great Service from Ruby at L&S

Great Service from Ruby at L&S. Took care of a boiler replacement, kept me up to date with progress all with no hassle. Just what a landlord wants.

10 November 2025
Unprompted review
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Reply from Linley & Simpson - York

Thank you for your kind feedback! We’re delighted to hear that Ruby managed the boiler replacement smoothly and kept you fully updated. We’ll be sure to pass on your praise — she’ll be thrilled!

Rated 5 out of 5 stars

Happy Sellers!

All the staff we dealt with at Linley & Simpson were knowledgeable and helpful. A sale price higher than that suggested by other firms was achieved. Once the deal was agreed, Cal liaised with not just us and our buyer, but with the whole chain to ensure it progressed to completion. She kept us informed and responded to our queries at every stage.
Huge thanks!

1 October 2025
Unprompted review
Linley & Simpson - York logo

Reply from Linley & Simpson - York

Thank you for your kind review, it is very much appreciated. All the best for the future.
- Cal

Rated 5 out of 5 stars

Very good experience, commutative and helpful

We dealt with Cal in Linley & Simpson as buyers and we had a really good experience, we were constantly kept up to date on progress and Cal was extremely helpful in following up with relevant parties on all matters to progress the sale, we closed on the sale in a very timely manner. Would highly recommend.

1 October 2025
Unprompted review
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Reply from Linley & Simpson - York

Thank you for your review, Stephen. It was a pleasure dealing with you. Hope you have many happy years in your new home.
- Cal

Rated 5 out of 5 stars

A positive experience

Our experience of Linley and Simson has been totally positive from managing the tenancy for 10years+ then finding a buyer and managing the sale through to completion. Kept us fully informed at all times and very speedy responses to queries and requests.
Cal was particularly helpful and professional in dealing with the sale.

26 September 2025
Unprompted review
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Reply from Linley & Simpson - York

Thank you, James, for your review, it is very much appreciated, All the best for the future.
- Cal

Rated 5 out of 5 stars

We sold our house through Linley &…

We sold our house through Linley & Simpson York and had a great experience, right from the valuation through to completion of the sale. The staff were friendly and attentive, the photos were fantastic, and the whole experience was excellent. Would recommend!

22 September 2025
Unprompted review
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Reply from Linley & Simpson - York

Thank you so much for your kind words and recommendation! We’re delighted to hear you had such a positive experience with our York team, from valuation right through to completion. It’s wonderful to know you felt supported and well looked after, and that you were pleased with the photography too. Wishing you all the very best for the future, and thank you again for choosing Linley & Simpson.

Rated 5 out of 5 stars

Cal was superb

Cal was superb! Helpful, friendly, professional and pro active! Excellent!

15 September 2025
Unprompted review
Linley & Simpson - York logo

Reply from Linley & Simpson - York

Thank you for your review very much appreciated. All the best for the future.
- Cal

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