The shoes were bigger than expected. Returning is diffucult, no returns doc in parcel - you need to print. Whatsapp chat is awkward. Dispite details at the beginning it didnt understand that i wss a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a pair of sandals which broke the first time after wearing. Hannah from the customer care team has been really helpful with sorting this matter and has been really responsive to emails. I did o... See more
Company replied
Unfortunately the shoes didn't fit but they were good quality. After 2 weeks of sending them back through Evri they still hadn't been delivered. I contacted Linzi and answered very quickly and cou... See more
Company replied
This was my first time buying from Linzi. Ordering was easy and delivery options clear. The boots arrived well within the delivery estimate and I was kept informed of progress. Return options look si... See more
Company details
- #192 of 215 best companies in Shoe shop
- #538 of 604 best companies in Clothing Shop
- #267 of 280 best companies in Fashion accessories shop
- #35 of 38 best companies in Swimwear shop
- #234 of 257 best companies in Ladies' clothes shop
Written by the company
Linzi is known for our on-trend seasonal style, as well as the classic staples for everyone, at amazing prices. Linzi has spent over 30 years designing, creating, and perfecting our shoes. Recently launching Swimwear and Bags, we have something for everyone for every occasion! Take a look our at website to view our new collections.
Contact info
United Kingdom
- linzi.com
3.5
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Refunds take forever
I returned a pair of sandals to Linzi and had an email to confirm they had received them in the 29th June to them be told on the Linzi website that my refund could take up to the 14th August, how can a company take so long to refund and it’s a credit for there store so I was going to purchase the sandals again in the correct size, ridiculous, but when you buy something it’s taken instantly from your account, I certainly won’t be using them again
14 July 2026
Unprompted review
Reply from Linzi
Hi Cheryl,
We're really sorry to hear how disappointed you are. We completely understand how frustrating it is to wait for a refund, especially when you were planning to reorder the sandals in the correct size.
Please send us a private message with your order number, and we'll look into your return and provide you with the latest update on your refund. We appreciate your patience and the opportunity to help.
Linzi Customer Care
I will never order from Linzi again…
I will never order from Linzi again shocking customer service!! I returned my order to them on 15 June and I am still waiting for my refund. When chasing this with customer service I was told allow 14 days now they say allow 30 it’s just not acceptable!! I’m only returning the order as they sent me the wrong size in the first place!! Absolutely shocking service!!
14 July 2026
Unprompted review
Reply from Linzi
Hi Kim,
We're sorry to hear about your experience and understand how frustrating the wait has been.
Please send us a private message with your order number, and we'll be happy to look into the status of your return and see if we can provide an update. Thank you for bringing this to our attention.
Linzi Customer Care
Gorgeous Shoes arrived in 2 days just…
Gorgeous Shoes arrived in 2 days just perfect thank you.
23 June 2026
Reply from Linzi
Hi Dawn,
Thank you so much for your lovely feedback! We're delighted to hear your shoes arrived in just 2 days and that they're perfect. We really appreciate your support and hope you enjoy wearing them.
Linzi Customer Care
I won’t buy from this company again
I won’t buy from this company again. I ordered two pairs of shoes, one just wasn’t suitable but the other pair I wore once and they have cut my feet open. I had an email exchange with the ‘customer service’ and was told that I should just wear blister plasters whilst I wear them in. Had they blistered my feet that would have been an option and I wouldn’t have even felt the need to contact them, but, they were actually cut open and bleeding. I have needed plasters to wear any other shoes comfortably since. They won’t refund these shoes as the wording on the website says that ‘comfort’ isn’t a reason for return!
6 July 2026
Unprompted review
I am absolutely infuriated with this…
I am absolutely infuriated with this brand. To start with I ordered two pairs of shoes. These were lost in transit (I get not completely the fault of the supplier) however this company’s customer service is next to none. Submitting forms and not hearing back. It took two weeks for my issue to be dealt with and a new order be sent out. In which I have just received and they have sent me a brown pair of shoes when I ordered the ivory. Now I will have to spent the next two weeks arguing about this to get anywhere. I need this dealing with
10 July 2026
Unprompted review
Reply from Linzi
Hi Ellie,
Thank you for getting in touch, and we're very sorry to hear about your experience.
We sincerely apologise for the frustration and inconvenience caused, especially after the issues with your original order and now receiving the incorrect colour.
To help us investigate this as quickly as possible, could you please reply with your order number.
Once we have these details, we'll look into this immediately and work to resolve the issue as quickly as we can.
We appreciate your patience and look forward to getting this sorted for you.
Linzi Customer Care
I paid extra for express delivery and…
I paid extra for express delivery and my parcel took over a week to come.
I have returned them but there were no clear instructions on how to do this.
I have received an email stating that they have received my return but that I won’t receive my refund for another 2-4 weeks.
I have sent an email but they are slow to reply. I think that I will take this matter up with my bank.
10 July 2026
Unprompted review
Reply from Linzi
Hi Sarah,
Thank you for getting in touch, and we're sorry to hear about your experience.
We understand how disappointing it must have been to pay for express delivery and then experience a significant delay. We're also sorry to hear that the return instructions weren't clear and that you're still waiting for your refund.
We'd like to look into this for you as soon as possible. Could you please reply with your order number and the email address used to place the order? Once we have these details, we'll investigate the delivery delay, check the status of your return and refund, and provide you with an update.
We appreciate your patience and hope to resolve this for you as quickly as we can.
Linzi Customer Care
Poor quality
Poor quality, what shows in pictures quality not same , got billed wrong and not received all the product. I would never recommend anyone to buy from here
11 May 2026
Unprompted review
Reply from Linzi
Hi,
We're sorry to hear about your experience. This is not the standard of service we aim to provide.
We understand your concerns regarding the product quality, the billing issue, and the missing items, and we'd like the opportunity to make this right.
Please contact us with your order number so we can investigate and work toward a resolution as quickly as possible. We appreciate your feedback and hope to have the chance to restore your confidence in us.
Linzi Customer Care
Still awaiting my refund
I ordered the following pair of shoes - Scarlett Brown faux leather strappy heels for a wedding. Order no: L1228471
I placed the order back on 11th June 2026, however they arrived in such poor condition with glue all over the shoes. I hopped straight in the chat and spoke to a very helpful lady (Sophie) who advised to send photos and mark on my return that the product arrived faulty/damaged. I can see on the Evri tracking you received the shoes on Tuesday 23rd June 2026 and when looking the other day it said expected refund between 4th - 20th July. It has now changed to 13th July - 4th August. This is totally unacceptable as you sent me a faulty product.
I would appreciate if somebody could contact me otherwise I will have no choice but to raise this with my bank as you have received the order back now and I’m without my refund.
9 July 2026
Unprompted review
Reply from Linzi
Hi Devon,
Thank you for contacting us, and we're very sorry to hear about the condition your shoes arrived in and the delay you've experienced with your refund. We understand how frustrating this must be, especially after returning the item as instructed.
To allow us to investigate this for you as quickly as possible, could you please provide your order number (or any other order details, such as the email address used to place the order)?
As soon as we receive this information, we'll look into the status of your return and refund and get back to you with an update.
We sincerely apologise for the inconvenience caused and appreciate your patience. We look forward to resolving this for you as quickly as possible.
Linzi Customer Care
Reply from Linzi
Hi Jennifer,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy and that your delivery arrived so quickly.
We really appreciate you taking the time to share your experience, and we hope to welcome you back again soon!
Linzi Customer Care
Great shoes; fast delivery.
Shoes were great value for money and very comfortable. They were delivered quickly with no problems.
26 June 2026
Reply from Linzi
Hi Alison,
Thank you for your lovely review! We're so pleased to hear that you're happy with your shoes and found them to be great value for money as well as comfortable.
It's also great to know your order arrived quickly and without any issues. We really appreciate your feedback and hope you enjoy your new shoes.
Linzi Customer Care
Comfortable, quick delivery
Bought for holiday for my granddaughter who lived them. Very comfortable to walk in.
26 June 2026
Reply from Linzi
Hi Gwen,
Thank you for your lovely review! We're so pleased to hear that your granddaughter loved her holiday shoes and found them comfortable to walk in.
We hope she had a fantastic holiday, and we look forward to welcoming you back again soon!
Linzi Customer Care
It takes an unreasonable amount of time…
It takes an unreasonable amount of time to receive a refund for returned items. I returned an item to Linzi which was tracked and marked as returned on June 20th and I'm still waiting for even a confirmation that the returned item has been received let alone my actual money back.
20 June 2026
Unprompted review
Reply from Linzi
Hi Stephanie,
Thank you for your feedback, and we're sorry to hear about your experience.
We sincerely apologise for the delay in processing your return and refund. We understand how frustrating it is to be waiting for both confirmation and your refund after your return was delivered.
We're currently experiencing longer processing times than usual, but please be assured that your refund will be processed. We appreciate your patience and are sorry for the inconvenience and lack of communication.
If you still haven't received your refund, please send us a private message with your order details so we can look into this for you as a priority.
Linzi Customer Care
Great customer service
Unfortunately the shoes didn't fit but they were good quality.
After 2 weeks of sending them back through Evri they still hadn't been delivered. I contacted Linzi and answered very quickly and couldn't have been more helpful and contacted Evri themselves to find out the situation and then manually refunded me. Very impressed with the customer service.
6 July 2026
Unprompted review
Reply from Linzi
Hi Victoria,
Thank you so much for taking the time to leave us a review. We're sorry the shoes weren't the right fit, but we're delighted to hear you were happy with their quality.
We're also pleased our customer service team was able to help resolve the delay with Evri and process your refund for you. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
We hope to have the opportunity to welcome you back again in the future and help you find the perfect pair!
Linzi Customer Care
l have sent you seraval emails in…
l have sent you seraval emails in regards to getting back my refund from order Number :L1231608 You have received this order back on the 23rd of June in which you sent me a email off notification so whereabouts is my refund as you don't respond or have the common decency to reply back to your customers as l'm aware of this situation from seeing the reviews on here from other customers who are also experiencing similar issues as well your lack of communication and correspondence skills are Zero standard seriously never again will l shop with you
6 July 2026
Unprompted review
Reply from Linzi
Hi Shy,
Thank you for contacting us, and I'm sorry for the delay in resolving your refund.
I can confirm that your refund has now been issued. Depending on your payment provider, it can take a little time for the funds to appear in your account. Most refunds are processed within the standard banking timeframe after being issued.
We appreciate your patience and apologise for the lack of communication you've experienced. We understand how frustrating this has been and appreciate you bringing it to our attention.
Linzi Customer Care
Lovely shoes but poor service
I ordered shoes which arrived quickly. However when I organised an exchange of the item it was the slowest process ever. This was the beginning of June and I still haven't received the exchanged item. Very slow service and poor customer communication. I was told different time frames in the emails. The shoes are lovely but I don't think the hassle is worth ordering from this company unless they change their exchange/refund timeframe. There is no excuse why it takes nearly 1 month for an exchange or refund.
5 June 2026
Unprompted review
Reply from Linzi
Hi Jordan,
Thank you for taking the time to share your feedback. We're pleased to hear that your original order arrived quickly and that you love the shoes, but we're very sorry to learn about your experience with the exchange process.
We understand how frustrating it is to wait so long for an exchange, especially when you've received conflicting updates about the expected timeframe. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and poor communication.
Your feedback has been shared with our team as we continue to improve both our exchange process and customer communication.
If your exchange is still outstanding, please contact us directly with your order details so we can investigate and provide an update as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Linzi Customer Care Team
Horrendous customer service
Horrendous customer service, they have had my return since 19th June and still no refund. Wish I had read reviews before ordering.
17 June 2026
Unprompted review
Reply from Linzi
Hi,
Thank you for your feedback, and we're very sorry to hear about your experience.
We understand how frustrating it is to be waiting for a refund, especially after your return was received. We sincerely apologise for the delay and for the disappointment this has caused.
Please contact our customer service team directly with your order details if you haven't already, and we'll ensure your refund is investigated and processed as quickly as possible.
We appreciate your patience and the opportunity to put this right.
Linzi Customer Care
Excellent service
Excellent service . Shoes great , well packaged, comfortable and reasonably priced
23 June 2026
Reply from Linzi
Hi Sarah,
Thank you so much for your review! We're delighted to hear that you're happy with your shoes and that you found them comfortable, well packaged, and great value for money.
Your kind feedback means a lot to us, and we really appreciate you taking the time to share your experience.
Linzi Customer Care
Order didn’t turn up
Order didn’t turn up, emailed and was told it was being investigated and a response in 5 days. Nothing, chased and still nothing!!!
23 June 2026
Reply from Linzi
Hi Leah,
We're sorry to hear about your experience and understand how frustrating this has been.
Our Customer Care team reached out to you this morning to offer either a full refund or a replacement for your order. If you haven't seen the email, please check your junk/spam folder as well.
We sincerely apologise for the delay in resolving this and appreciate your patience.
Linzi Customer Care
Lovely shoes very comfortable and worth…
Lovely shoes very comfortable and worth the money .
Great delivery and packaged nicely
Thank you
23 June 2026
Reply from Linzi
Hi Samantha,
Thank you so much for your review! We're thrilled to hear that you find your shoes comfortable and feel they're worth the money.
It's also great to know you were happy with the delivery and packaging.
We really appreciate your kind feedback and hope you enjoy wearing your new shoes. We look forward to welcoming you back again soon!
Linzi Customer Care
Don't waste your time or money
Don't waste your time or money. I ordered two pairs of sandals, but I had to return them. They received the returned items on 19 June, yet I still haven't received my refund. Instead, they kept pushing the expected refund date further and further back.
I've now opened a case against them, which I hope will resolve the issue, as I haven't received any support from Linzi. I won't be ordering from them again in the future. They have their products back and they still have my money.
This is the worst customer service I have ever experienced.
19 June 2026
Unprompted review
Reply from Linzi
Hi Henrietta,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and completely understand how frustrating this situation has been.
We sincerely apologise for the delay with your refund and for the lack of support you've received. We appreciate how disappointing it is to have returned your items and still be waiting for your money back, particularly after receiving revised timeframes.
We'd like the opportunity to investigate this for you. Please contact our customer service team with your order details if you haven't already, and we'll review your case as a priority and provide you with an update.
Thank you for bringing this to our attention, and we're sorry we haven't delivered the level of service you expected.
Linzi Customer Care
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