To small.. went in shop to change Bluewater Rude unhelpful woman can’t return on Apple Pay so had to send back.. worst staff in a store ever
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I have returned an item with your Royal Mail instructions but have not had my refund. There doesn't seem an easy way to get in touch with you to follow this up.
Company replied
Lk Bennett is my favourite place, I love most dresses, shoes and bags!! I’m a very regular customer, however I do feel sometimes the prices are rather high!! I understand that good quality etc… but... See more
I saw my dress just 1 week before my sons wedding. Expensive (429.99) but it felt right. When I got home my husband and daughter pointed out the the dress fitted perfectly but puckered at the bottom o... See more
Company details
Written by the company
LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.
Contact info
Lower Guildhall, Bluewater Shopping Centre, DA9 9ST, Kent, United Kingdom
- 01322927459
4.0
Great
15 reviews
Hasn’t replied to negative reviews
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To small.
To small..
went in shop to change Bluewater
Rude unhelpful woman can’t return on Apple Pay so had to send back.. worst staff in a store ever
2 October 2024
Delivery went well and staff pleasant…
Delivery went well and staff pleasant as always
29 August 2024
I have returned an item with your Royal…
I have returned an item with your Royal Mail instructions but have not had my refund. There doesn't seem an easy way to get in touch with you to follow this up.
4 June 2024
Reply from LK Bennett - Bluewater
Hello,
Thank you for your review.
We are sorry to hear you have not had a refund.
We would advise to email customer.care@lkbennett.com.
Best,
LKB
The two ladies in Bluewater hopping…Lithuanian Lovelies
The two ladies in Bluewater hopping Centre were EXCEPTIONALLY helpful. I bought a suit and then saw another jacket. They helped me to order it on my phone which I had never done before. They were also courteous, kind and very truthful with my choices. They are both from Lithuania.
14 June 2024
The Sales Assistant was helpful and the…
The Sales Assistant was helpful and the Staff were welcoming.
18 May 2024
‘Simply the best’Lk Bennett is my favourite place
Lk Bennett is my favourite place, I love most dresses, shoes and bags!!
I’m a very regular customer, however I do feel sometimes the prices are rather high!!
I understand that good quality etc… but I still think is high..
My experience has been great and I received my items safely and on time and for that I’m grateful!
18 January 2024
Staff at bluewater store provide…
Staff at bluewater store provide extremely high standard service. The garments are always of high quality. On line services also exceptional
12 December 2023
Beautiful clothes and shoes
19 July 2023
Reply from LK Bennett - Bluewater
Dear Customer,
Thank you for your feedback.
We are glad to hear that you are happy with your order.
Best Wishes,
LKB
Excellent service ❤️
12 July 2023
Reply from LK Bennett - Bluewater
Dear Thuy,
Thank you for your feedback.
We are glad to hear that you had a great experience shopping at out Bluewater branch. Will share your feedback with our team.
Best Wishes,
LKB
The sales assistant was incredibly…
The sales assistant was incredibly helpful and had a super personality.
15 May 2023
Reply from LK Bennett - Bluewater
Dear Avril,
Thank you for your 5-star feedback.
We are glad you had a great experience shopping at our Bluewater Branch. We assure you that your great feedback reaches our team in Bluewater.
Best Wishes,
LKB
Excellent customer service !
I ordered shoes on line .They were of excellent quality but sadly were too thin in width .
I returned them to LK Bennett in the Bluewater shopping centre in Kent .The staff couldnt have been better .They offered me alternatives and the customer service offered was the best .I will certainly shop there again
30 March 2023
Reply from LK Bennett - Bluewater
Dear Victoria,
Thank you for taking time to leave us an excellent feedback.
I am glad to hear that you had a great experience in LK Bennett store In Bluewater. I will share your feedback with our store team.
Thank you
Best wishes,
LKB
I saw my dress just 1 week before my…
I saw my dress just 1 week before my sons wedding. Expensive (429.99) but it felt right. When I got home my husband and daughter pointed out the the dress fitted perfectly but puckered at the bottom of the zip. Due to lack of time I ordered a second dress on line which was perfect. I returned the first dress to the shop and had no problem with the return (I had even taken the second dress with me to prove that I had to bought a second dress). What distressed me was that the shop assistant who served me when I bought the dress, and whom I had put my trust in, looked at me and said that 'the end of the zip that was puckered wasn't it'. Surely she should have mentioned the fact to me in the first instance and offered to order in another dress in.
20 August 2022
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