London Luton Airport Reviews 

Awful experience trying to trace a bag that wet missing. No one was at the lost luggage desk for Wizzair on arrival at the airport. Filled out a lost luggage form but couldn't get the PIR number as no one was there to log it. No answer on email or phone despite multiple attempts to contact them. Can't trace lost luggage as they haven't provided a PIR number. Very frustrating and wouldn't recommend at all.

Luton Airport offers a thoroughly poor experience: no buses were running from the Mid Stay car park, forcing passengers to walk about 1 km with luggage, while security queues were long and inefficient and the cramped waiting areas felt overcrowded. Staff appeared unhappy and disengaged, reflecting an airport that is poorly organised and indifferent to passengers—avoid it if possible; Heathrow Terminal 5 is in a different class.

Chaos is an understatement, but the worse part of this organisation is the rudeness and arrogance of some of the airport staff. We witnessed a lady who had got herself into the wrong queue in arrivals, clearly a mistake, she wasnt causing any bother. A staff member abruptly told her to move, then shouted why are you still standing there, and then pushed her. She said dont push me and he just stood there starring at her whilst she walked off! I hope she has reported him! He wasn't the only arrogant staff member that afternoon either 31.8.26. The irony is they have 'here to help' on the back of their jackets! Absolutely no need for it

It is the worst airport I have ever been to, and without a doubt the worst in the UK. The staff there tend to be quite unpleasant—perhaps because the pay is poor, I don't know. The last time I was there, they made me leave behind a 100ml bottle of Carolina Herrera perfume because it supposedly didn't pass the security check. It was authentic and nearly full, and I am certain they made me "throw it away" so they could keep it for themselves. The security agent was extremely unpleasant; she didn't even say good morning, and naturally, she neither smiled nor looked me in the eye. This person does not deserve a customer-facing job;she should be fired

Nabeel malik customer service is very good and very helpful

id just like to give a big shout out to the upper management at Luton. I didnt think it would be possible for any airport to be worse than Stanstead but even despite recent 'improvement' works inside the terminal Luton beats it hands down. The usual standing room only in the terminal, fully booked out lounge and massive lines at food/drink establishments just give the airport a special ambience that no other airport can quite recreate. Bravo I say

Toilets in baggage hall were filthy and clearly hadn't been cleaned for a long time. Other set of toilets were closed completely despite multiple flights arriving. Airport seemed surprised that there would be luggage to remove from a scheduled flight... extremely long wait at baggage carousel.

Car parks are misleading!!! Nothing free , if you drive in you will pay , after 6 mounts they will send penalty. They going to charge you £50 anytime for 15 minutes.
0 improvement inside, stick with Gatwick, Million times better

No where to sit, nowhere to eat, facility outdated really

This airport is so badly managed from entrance to getting on your plane! Way too under staffed, way too many passengers for the size of the airport, no staff knows what they are doing, no efficiency, no organisation. An absolute mess and it get worse with every visit.

Great job on 8th August, got there at 3am went through so easy , not over busy at airport , boarding was good , flight was very good ,All staff on flight was great very happy with all

As with everything if it works it's good.
Problem is when something goes even slightly wrong and the airport staff need to act, a small problem turns into a disaster.
Traveled 7 times over 6 week period.
Saw this happen to others but didn't think of it until it happened to me.
Arrived at the automatic gate before the security checks.
Gate didn't open, tried 3-4 times.
Went to security staff and showed them the boarding pass. They did nothing and refused to let me through.
Went to the information point waited 10min nobody arrived. Eventually used the desk phone. The lady said go to the airline (this was not an airline problem). Got bounced through 3 airline staff, eventually get to speak to a manager. Manager says it a security gate problem and they should have sorted it out...then politely informed me my flight had gated and the security barrier would not open anymore.
So useless Luton airport staff caused me to mis flight because they couldn't do a simple job.
Classic case of nobody is responsible or accountable.

We used fast track security twice and both was really bad and slow. The last time took us 30 min to pass through (I honestly believe that the normal security would have been faster!). Only one belt was running, looking understaffed, and lots of bags went on the manual check side. Our did too and after the long wait when it finally got picked to be searched we have been told that the reason was that the bag scanner didn't work and so it had to pass again! When we complained the staff was also rude. Terrible

Rude DART shuttle staff who created tension when I asked about the shuttle charge after getting this to the train station. I did not see any signs about ticket costs. When I asked the staff he started blaming me for not “knowing” I should have asked staff at the start of the shuttle for all the details he felt I should have known to ask. This blame culture from customer facing staff isn’t acceptable.

When I asked at the airport travel information point there wasn’t anyone at Thameslink to ask. The bus company was available and was very helpful pointing me towards the station.

What a disgraceful and extortionate service to charge for trolleys on arrival!!

This is not the welcome anyone wants to receive and be ripped off the moment they step foot in OUR country.

The service STOLE money, didn't work and caused further delays waiting for someone to release the trolley.

BRING BACK FREE TROLLEYS FOR ALL PASSENGERS - TOTALLY AND UTTERLY DISGRACEFUL!!!

SHAME ON LUTON AIRPORT!!!!

Took my mosquito repellant off me, on my birthday. Pure scum.

I am a disabled passenger and would like to thank all the wonderful members of the team who assisted me on Monday. It was a really busy day at the airport but they were so kind. There was even a shuttle bus from the car park. The lovely lady who took us through departures had only recently started but she was amazing and will be a great asset to the airport team. Thank you for making a difficult journey a great experience. Fiona

Brilliant experience with good facilities and food choices. Staff are nice and there’s good accessibility for parking with frequent busses to and from.

Huge credit to Luton airport for a very positive experience on a recent trip to Italy. The queues were manageable, staff polite, I managed to get parking on the same day at reasonable cost and an easy to get to location. Thank you for making the effort to make travel as smooth as possible. You are now very much my airport of choice!

I won't use these again as they seem to forget people have dash cameras now day's.
My car was parked next to scrap yard and on a dodgy bit off waste ground with no CCTV.
The drivers kept weeing next my car .