Lookers Reviews 

Hi Dan and Mo,
I wanted to take a moment to personally thank you both for the absolutely splendid service from start to finish.
From the day I placed the order for my SQ5 all the way through to collection, the entire experience has been seamless. You guys are hands down the best in the business. I deeply appreciate how you consistently kept me posted with regular updates right up until delivery day. It made the anticipation and the whole handover process a real pleasure.
You both went above and beyond to deliver a top-tier experience, and I am absolutely thrilled with the car. Purchasing from Guildford Audi has been an absolute delight because of you two.
Thank you once again for your professionalism and support. Can’t wait to see you both soon for the next upgrade.

Sarah was a pleasure to deal with straight from the start. Professional, polite,
good product knowledge, a no pressure approach to selling, arranged a test drive immediately.
On collection day the vehicle was excellently well prepared and presented.

A full range of after sales services available.

Would highly recommend, all staff very approachable with high levels of customer service.

Easy to book appointment, was seen on time, I was always informed on any work carried out and all updates. I have no concerns.

easy to book, clear and precise instructions. always had feedback all the way through the service and when to come pick up afterwards. Helpful friendly staff

Joe Mack, the sales rep at Skoda Newcastle, was brilliant. Very friendly manner, extremely knowledgeable and did not feel pressurised at any point to make a rushed decision. Every step of the purchase was handled quickly and efficiently. I would wholeheartedly recommend Skoda Newcastle.

The staff were great had a cup of tea while I was waiting on my car great service 👍

Always excellent service, get to speak to real people who can help straight away.

Had been looking for a new car for months I saw one in the Charles Hurst web site. when there I was approached by Mario at Boucher Rd and he explained the one I was looking for was at the Vauxhall showroom so he walked across with me asking questions as to what I was looking for my budget etc I saw two cars I liked Mario was very helpful and business like I saw the car I had seen but he showed me a selection without putting me under any pressure we went for a test drive and I loved it. He took me through all the paperwork and explained everything in simple terms. When I picked the car up he had it waiting and once again made sure I understood all the instruments and even connected my phone to Apple play. The service I received was exceptional and it made buying a new car a pleasure.

The staff are always welcoming and friendly.
A video if the inspection is sent to you explaining what they have found and if things need attention.
They ask if you would like to have the work completed or prefer to wait.
Work is carried out very professionally.

Quick and efficient service

All very easy and no issues , communication process very good and overall feedback is positive.

Everything went very smoothly from start to finish. Phil handled everything extremely well and kept me informed every step of the way. Handover was completed with zero issues and I drove away within the hour.

Absolutely fantastic customer service from start to finish! Jidu was amazing and went out of her way to help us and answer all our questions. We were allowed to reserve our car when we didn’t think we could! The car is beautiful and we love it! Thank you so much to everyone at Lookers, especially Jidu! If I could give 10 stars I would! Highly recommend to everyone :-) Sophie and Bob

I dealt with Dan Deller

Who was excellent from start to finish very professional in all aspects of the transaction and made the whole process easy. I would highly recommend him

Lookers in Stockport is an easy and delightful place to buy a car. Was given guidance by Frazer, who knew a lot about the various cars I was interested in. It took very little time to complete the transaction, he arranged the paperwork and even went to the post office to get the tax, so very grateful for such lovely service and help. Showroom is a pleasant place to be in a heatwave.

Service & MOT carried out as booked & all good as usual from the mechanic side. Original booked date was wrong (online booking) but a new date was arranged. It was booked as an 'all day' appointment which I've never had before & which I wasn't aware of so had to leave the car & get 2 x taxis (home & back) which was an additional cost not factored in. Smooth process once the car was in but I thought it would be just a morning job. The actual work was all good but the booking side need to be outlined when made if its going to be an all day appointment as this was not made clear. Seat Stockport are all good though.

The car so far is excellent but the delays to delivery caused by Ford manufacturing were completely unacceptable. The car was placed on hold due to a headlight issue. Original delivery was end of May, then sometime in June, then maybe August then back to end of June. I had to get a short term lease from another company at my own considerable expense.

Clear communication.
Met deadlines
Very helpful.
Treated well.

From my first phone call to my last visit (collecting my amazing kia stonic) the customer service from all staff was second to none Nathan my sales rep was exceptionally fantastic nothing was a bother to him. The car handover was straightforward everything explained throughly. Highly recommend 💯 only dealer I'll be using in future