Lookers Reviews 

22,379
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 7,886 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the frontline staff for being exceptionally welcoming, professional, and knowledgeable, making every interaction pleasant and completely stress-free from start to finish. Many enthusiastic buyers appreciate the smooth and efficient purchase process, noting that personnel take ample time to guide them through every detail and explain all vehicle features clearly. Some reviewers were not happy with the communication provided by the aftersales teams during service visits. Consumers mentioned experiencing difficulties reaching service agents by phone and often failing to receive promised call backs regarding vehicle repairs or updates.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and very professional throughout the buying and servicing... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally professional,... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion among reviewers. While many... See more

Customer service

Users describe positive interactions with customer_service, noting that staff are helpful and make the buying... See more

User experience

Reviewers express delight and satisfaction regarding their user experience, highlighting professional service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the... See more

Company replied

Rated 5 out of 5 stars

Fantastic 10/10 service! Chris made everything so easy from start to finish. He was honest, approachable, and kept me informed throughout the entire process. From my first phone call to collecting the... See more

Company replied

Rated 5 out of 5 stars

Lookers were most helpful from the moment we walked through the door. Looking for a new camper is not easy with all the different features they can have so when you have a well informed and experience... See more

Company replied

Rated 5 out of 5 stars

Every single member of staff we interacted with was welcoming, courteous and knowledgeable. I felt that they knew what they were talking about and genuinely seemed interested in our custom. Deane wa... See more

Company replied


Company details

  1. Motor vehicle dealer
  2. Car dealer
  3. Vehicle Repair
  4. Truck dealer
  5. Used car dealer
  6. Used truck dealer

About Lookers

Written by the company

As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.

Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.

At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.

At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.

Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.

Written by the company

The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(22,379)

7,347 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot recommend Glen highly enough

I cannot recommend Glen highly enough! From start to finish, the service was absolutely fantastic. Glen was incredibly fast, efficient and reliable, exactly what you want when you need something done properly. Communication was brilliant throughout and everything was handled with real professionalism and care. It is rare to find someone who delivers such a high standard of work so consistently. I will definitely be using Glen again and would not hesitate to recommend him to anyone. Five stars without a doubt.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Taylor King - Audi S3

Taylor who dealt with us from the start to the finish on the purchase of our new car, was found to be very knowledgeable and professional and continues to support us with any questions with have about the Audi.
I hope the dealership realise they have a great employee working for them, and really hope they help him move forward within the company.
Thanks again Taylor.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Joe Mack at the Skoda garage…

Thanks to Joe Mack at the Skoda garage at Scotwoods.

Got a brand new car at a reasonably price I could afford monthly.

Nothing was too much effort with joe he went above and beyond, which made my experience smooth and easy ! picked my new car up less than a week what more can you ask?

Showed me my new car and all the gadgets asked me any questions I had so he own the experience to be honest.

Thanks Joe

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Special experience

On arrival met with really helpful professional sales rep Katie. I was with my son and the car was his first car for his 17th birthday. Katie provided excellent advice and made the purchase straight forward. As it was for his 17th birtday she was able to add over £1000 extras to the package. She also ensured that we could pick the car up on his actual birthday when again he was made to feel special.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

My customer experience with Lookers…

My customer experience with Lookers Darlington and especially Sophie was excellent.
Initial contact prior to my service was informative and this continued upon my arrival on the day of my service and until my vehicle was ready.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely purchasing process

Lovely salesmen, have dealt with several during my purchasing journey. They were accommodating and friendly. Explained all parts of the process thoroughly and I never felt pressured or pushed. Originally went in for a new car, fell in love with the demonstrator & drove away with it in less than a week, including settling the PCP finance on my part exchange vehicle from another manufacturer without any hassle. The showroom was clean, the greeting staff helpful & the brews aren't terrible either, definitely recommend!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Tito was very helpful

Tito was very helpful, professional and delivered a premium service. He found me the perfect model and spec car I was looking for within my budget and also happened to find my partner her perfect car, we both left happy and will definitely be back in the years to come for all our future cars. 10/10

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service at Toyota

Fantastic service at Toyota Newtownabbey from start to finish. Lauren was knowledgeable, approachable, and made our first move to Toyota feel easy. She recommended the CHR+ based on what we needed and it’s the perfect car for us.

No question was ever too small, even after purchase. We can’t recommend this branch enough — great cars & outstanding service. Thank you, Lauren!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Lookers Braintree

Great experience at Lookers Braintree. Grant looked after me and answered all my questions. Positive from initial test drive through to driving away in my new car. Really couldn’t have made it easier for me.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Job on Kodiaq

Hi, my new Kodiaq went in on the 6/7 August to have Rubber Mats and a plastic protector on the rear bumper fitted. All good, job done within time quoted and an excellent job.
This is my 6th Sköda and can’t recommend them enough.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Harry was superb

Harry was superb. Listened to all our needs, satisfied all our requirements and superb service. Thoroughly recommend. Process was easy throughout.

7 August 2026
Unprompted review
Lookers logo

Reply from Lookers

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! - Lookers customer service & resolution team

Rated 4 out of 5 stars

Helpful staff

Helpful staff
Proactive responses to my problems

7 August 2026
Unprompted review
Lookers logo

Reply from Lookers

Hi Paul, thank you for your kind words and this wonderful review! - Lookers customer service & resolution team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look