The tech support has been successful every time I have contacted MacKeeper. The tech reps are extremely professional and courteous. And they always solved my problem. I have contacted MacKeeper thr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is fantastic. There are multiple good features - I am particularly fond of the memory cleaner (cleanup) tool, which will increase availability of RAM and basically everything. There are a... See more
Company replied
I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person clear... See more
Company replied
I am an old pensioner and use a computer occasionally. I am NOT an expert ! I had a problem where all my son's old and current emails from past employments and his daughter's emails appeared on my co... See more
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Company details
Written by the company
We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.
Written by the company
Contact info
3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
- support@mackeeper.com
- mackeeper.com
4.2
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My Assistant
My assistant, a gentleman named Jimel. He was so patient and finally got me squared away. I am an elder lady and it is so nice to have the more tech savvy people help. It was also great to have human when AI could not quite get me to where I needed to be. A big thank you and particularly to Jimel.
9 July 2026
Unprompted review
Reply from MacKeeper
Hello Virginia! Thank you so much for this heartwarming review!
We know tech can be overwhelming, which is why having a patient, tech-savvy human by your side makes all the difference. We are so glad Jimel could get everything squared away for you. Please never hesitate to reach out if you need assistance in the future—our team is always happy to help! Vivienne
I sincerely appreciate all of the great service & support!
I sincerely appreciate all of the great service and support that keeps our Mac with top and reliable performance!
7 July 2026
Unprompted review
Reply from MacKeeper
Hello Robert! Thank you for the fantastic feedback! We are so glad our support team could help keep your Mac running smoothly and reliably. Your appreciation means the world to us, and we are always right here to help whenever you need us! Vivienne
The tech support has been a terrific success every time I contact MacKeeper.
The tech support has been successful every time I have contacted MacKeeper. The tech reps are extremely professional and courteous. And they always solved my problem. I have contacted MacKeeper three times in the past year and one-quarter, aside from quarterly maintenance. They are all aces at their work.
7 July 2026
Unprompted review
Reply from MacKeeper
Hello Mark! Thank you for this wonderful review! We are incredibly lucky to have a team of 'aces,' and they will be thrilled to hear that their hard work has been a consistent success for you. Thank you for relying on MacKeeper!
We are always right here whenever you need us! Vivienne
It was seamless and it looks complete
5 July 2026
Unprompted review
Reply from MacKeeper
Hello Kenneth! Thank you for the 5-star review! We are so glad we could deliver a smooth, top-tier experience for you today. We truly appreciate your support! Vivienne
They went above and beyond to make my…
They went above and beyond to make my experience.
All good things
1 July 2026
Unprompted review
Reply from MacKeeper
Hello, Billy! Thank you for the amazing feedback! We always strive to go the extra mile for our users, and we're thrilled that everything went so smoothly for you. Your kind words mean the world to our team, and we look forward to keeping up the great work for you in the future. Noelle
Excellent Support
The online chat person was knowledgeable and helpful. My issues was resolved in a few minutes.
1 July 2026
Unprompted review
Reply from MacKeeper
Hello, Maryle! That is fantastic to hear! We are so glad our team member could provide the quick, knowledgeable guidance needed to sort everything out for you so swiftly. Thank you so much for taking the time to share your positive experience! Noelle
Outstanding Service
The service was outstanding and incredibly helpful. I also loved how easy the software was to use. Just a few clicks, and the job was done!
30 June 2026
Unprompted review
Reply from MacKeeper
Hello, Vitalii! We love hearing this! Thank you for sharing your experience and for highlighting both our helpful support and the simplicity of our app. Keeping things smooth and straightforward is always our top priority. Enjoy the software, and thank you for choosing us! Noelle
I had to replace my MacBook Pro
I had to replace my MacBook Pro, but I ran into problems activating my current subscription on the new computer. I had forgotten my password, and after sending several reset requests, I had not received the email link. Natalie quickly reset the password for me and instructed me on the procedure for activating the plan on the new computer. I found that I was still under the 6-month plan even though I had recently purchased the 12-month plan for 3 computers. She quickly swapped the plans, had me log in again, and the problem was fixed. I was able to get right back to work on a critical project. Natalie was the greatest and is a credit to MacKeeper. Great job, Natalie!
30 June 2026
Unprompted review
Reply from MacKeeper
Hello! Thank you so much for taking the time to share your experience! Transferring to a new computer should always be a smooth process, and we are glad Natalie could quickly resolve the password issue. Your high praise means the world to our team, and we will make sure Natalie gets the recognition she deserves for her excellent support. Best of luck with your project! Noelle
The upsell is completely SHAMELESS
The upsell is completely SHAMELESS. While the tech support you get online to activate your account is polite and knowledgeable, the point of this interaction is to get you to shell out additional $800+ so that you can actually talk to a technician to help you with your Mac. As it is, what you are buying is a license for software ONLY, which MIGHT help you with your Mac, but it MIGHT NOT.
30 June 2026
Unprompted review
Reply from MacKeeper
Hello, Marta! Thank you for recognizing our support team's knowledge and politeness. However, we are deeply sorry that the additional recommendations felt like that and caused this level of frustration. While we offer separate specialized technical support packages alongside our standalone software licenses, we never want our interactions to feel high-pressure. We want to make this right and see how we can improve your experience. Please reply to this Trustpilot request with your order ID or reference number so we can look into your interaction and see how we can assist you. Noelle
Reply from MacKeeper
Hello, Danny! Thank you for taking the time to share your review! We are glad we could deliver a seamless, professional experience with zero issues. Your recommendation means a lot to our team, and we are always here whenever you need us next. Noelle
Staff very knowledgeable
Staff very knowledgeable, but it takes a long timeto get there.
27 June 2026
Unprompted review
Reply from MacKeeper
Hello Richard! Thank you so much for your honest feedback! We are so proud of our knowledgeable staff, but we hear your frustration loud and clear regarding the time it took to get things resolved.
We are sharing your feedback with our operations team to help us improve our routing. Thank you for your patience! Vivienne
Service activation and troubleshooting - GREAT
Made 2 calls and had service activated by George and he was professional an thorough. @nd call to Ian identified the chat process where I started and finished in less than 10 minutes and the issues were resolved Pleasantly surprised on day 1 and I hope this is going to continue
23 June 2026
Unprompted review
Reply from MacKeeper
Hello Richard! Thank you for this fantastic review! We will be sure to pass your wonderful shoutouts directly to George and Ian! Thank you for giving us the chance to pleasantly surprise you on your first day.
We are fully committed to keeping up this standard, so please never hesitate to reach out if you need us again! Vivienne
My husband and I have used MacKeeper…
My husband and I have used MacKeeper for many years. In fact, we used the service when it was called "Zoom", before the online Zoom app. We have always received polite, efficient, and helpful assistance for any situation we need help with. I have recommended that company to many people and have extolled their Excellent and Outstanding customer service! In fact, Hutch, Mason, and Rexxie just helped me download a new program to help me keep my all my Publisher documents. If you had a 10 Star rating, I would give them a 10+++++
20 June 2026
Unprompted review
Reply from MacKeeper
Hello Sheila! We are absolutely blown away by this incredible review! To have you and your husband with us since the early days is the ultimate compliment. We are so deeply grateful for your long-standing loyalty and for constantly recommending us to your friends and family—that is the highest honor we could ever ask for.
Thank you for being such an amazing part of the MacKeeper family for all these years! Vivienne
I have used this remote service for a…
I have used this remote service for a number of years and found them to be professionally competent and trustworthy
21 June 2026
Unprompted review
Reply from MacKeeper
Hello, Roy! Thank you for sharing your experience after years of using our service. We deeply appreciate your trust in our professionalism and competence. Your continued support means a lot to our team, and we remain dedicated to providing you with reliable assistance whenever you need it. Noelle
Disaster experience
Disaster experience. Very sketchy software and organization. Tried to remotely access my computer. Deleted files. Impossible to remove
Their techs tried many times to get remote access to my computer, even just in order to turn on the software I purchased. They asked for it and had pop-ups asking for it.
Then it deleted files that were similar, not the same, on my backup system and the cloud. It accessed my backups and deleted files.
Then, when I tried to uninstall it, the program kept reinstalling itself.
5 June 2026
Unprompted review
Reply from MacKeeper
Hello, Spencer! We are sorry for any inconvenience you have experienced. We’d like to take a closer look at what happened so we can address your concerns. Could you please provide your order ID or the email address associated with your subscription in reply to the Trustpilot request? Noelle
UPD. We just checked our system, but we couldn't find an account linked to that email. Could you send us a DM with any alternate emails you might have used, or your order reference number?
Service
Yes! The Young Lady had Walked Me throught the Steps and She understood Me and at One time I though I was taken too Long and she Reply back to Me, that it was Okay for Me not to Worry about it. It was done in a matter of Seconds.. Thank You MacKeeper..
15 June 2026
Unprompted review
Reply from MacKeeper
Hello, Richard! Thank you for sharing this beautiful feedback! Patient, understanding support is exactly what we strive for, and we're so glad she could get everything sorted out for you so quickly. Thank you for choosing MacKeeper! Noelle
Had issues with both tech applications…
Had issues with both tech applications and billing support. Kept being bounced from tech to billing and back. After several days and many frustrating hours, I got a tech who knew what she was doing and the issues were ultimately resolved (at least as of this afternoon). But the time taken and frustration incurred during the problems id and cure were extraordinary compared to other tech support centers that I have used during the past 40 years (mol). If mk had screen sharing capability, the time taken to diagnose and cure would have been drastically reduced. The current chat system sucks (sorry, couldn't think of a more appropriate word). I don't refer to the staff who were overall pleasant and ultimately helpful, but the process certainly was not. I like mk and will stay for now.
8 June 2026
Unprompted review
Reply from MacKeeper
Hello Paul! Thank you for this incredibly honest and detailed feedback. We are so sorry for the exhausting ping-pong experience you had. We are taking your feedback about the chat system directly to our operations team to improve our workflows. Please provide your reference number or email via Trustpilot so our Quality team can check your case. Finding your specific case will help us fix the chat routing process for good.
We are so glad our tech was finally able to resolve the issue, and we deeply appreciate your patience and your decision to stick with MacKeeper! Vivienne
Great work
Bonnie was patient and professional. She helped me navigate several steps to make sure that my Mac was functioning as it should.
8 June 2026
Unprompted review
Reply from MacKeeper
Hello! Thank you so much for this wonderful feedback!
Getting your Mac back in top shape is always our main goal, and we are so glad we could get everything functioning exactly as it should. Thank you for taking the time to share your experience and for trusting us with your Mac! Vivienne
I used clean my Mac for about 10 years
I used clean my Mac for about 10 years. It use to be a great program, but now it's turned into a sales gimmick. It scans your hard drive and then to do anything past that you have to purchase this and that and it's ridicules. Please refund my purchase price as I'm sadly disappointed in what Mac keeper has become.
Bruce Jones
6 June 2026
Unprompted review
Reply from MacKeeper
Hello, Bruce! Thank you for sharing your experience after a decade with us. We apologize for the frustration regarding the subscription features and your disappointment with the app. We want to look into this situation for you right away. Could you please provide your purchase email or reference number in a reply to this Trustpilot request? Noelle
Great support whenever I need it and…
Great support whenever I need it and always have the inserts I need
6 June 2026
Unprompted review
Reply from MacKeeper
Hello, Robert! Thank you for taking the time to share your experience! We are glad to hear that you can always depend on our support team and our inventory to get the exact inserts you need. Your feedback means a lot to us, and we look forward to keeping up the great service. Noelle
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