MBW Meet & Greet Valet Parking Reviews 

2,577
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 790 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently note the smooth and straightforward booking process, which makes organizing travel arrangements very simple. People frequently praise the dedicated and professional staff members who greet travelers at the terminal with friendly attitudes and reassuring support. Furthermore, drop-off and collection procedures are described as remarkably efficient, ensuring that drivers easily transition from vehicles to the airport terminal without delays. However, some reviewers were not happy with occasional problems like missing representatives upon arrival, booking details confusion, or unexpected vehicle damage. A few people also noted minor inconveniences regarding charging limitations for electric cars or a lack of clear grace periods.

What people talk about most

Service

People report positive experiences with service, highlighting a reliable, efficient, and professional meet... See more

Staff

Users describe positive interactions with staff, highlighting exceptionally helpful, cheerful, and... See more

User experience

Customers had positive experiences with user experience, highlighting a quick, efficient, and stress-free... See more

Location

Customers consistently note ambiguous experiences with location, as many reviewers highlight the convenient... See more

Booking process

Clients share positive opinions on booking process, frequently highlighting how straightforward and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saved the day when the original company I booked with failed to turn up to collect my vehicle at Heathrow terminal 5. As expected the cost was more than if I had pre arranged the drop off but they kep... See more

Rated 5 out of 5 stars

Absolutely brilliant service from Phil. Really good directions and video to show you how to get to the meet and greet and an easy handover. Our baggage was delayed by over an hour and someone called u... See more

Rated 5 out of 5 stars

We have been regular clients, for many years, of MBW meet and greet at Heathrow. They are an excellent company - reliable, safe, secure, accommodating, professional, friendly and wonderful Sam in thei... See more

Rated 5 out of 5 stars

I have used many valet car parking companies over the last 3 decades and MBW Parking are by far the best of the lot. They have NEVER let me down, and their service is specifically tailored to my pers... See more


Company details

  1. #2 of 9 best companies in Valet parking service
  2. #3 of 19 best companies in Car park

Written by the company

With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.

Safe Secure Heathrow Valet Parking

Written by the company

IAPA & BPA Members
Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,577)

754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an incredible man Phil is..

What an incredible man Phil is... I have used MBW parking many times and I get greeted with such kindness and joy. Today I had a hypo (low sugar episode) and he looked after me so well. He's a credit to the company

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Good Valet Parking

Always good company never have to wait very long for my car to be returned to me all staff are very polite, Phil is always on hand to help us out as we use the company on a regular basis

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Both drop off and collection were very efficient and friendly, car was ready when we got back from collecting luggage and were keen to be on our way. Always good to see Phil on the desk.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish service was great

From start to finish service was great. Lady that helped me book was clear, staff on arrival clear and friendly and Phil on pick up was super professional, friendly and helpful. The only way to park and go on business and holidays too. Thanks guys

7 September 2026
Rated 5 out of 5 stars

Super helpful staff

Excellent booking process, customer service, communications and instructions on how to find them were all clrar and easy to follow even through we were heading to T5 @ Heathrow! We found Phil reassuring upon our return which helped as we were jet lagged.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant service from Phil. Really good directions and video to show you how to get to the meet and greet and an easy handover. Our baggage was delayed by over an hour and someone called us to check on our whereabouts and make sure we were ok. We took the option of having our EV car charged for our arrival and it was fully charged making For an easier drive home. Highly recommend and will be using again in the future

4 September 2026
Unprompted review
Rated 5 out of 5 stars

great experience

our experience with MBW was very good. easy to book and when we had a query it was dealt with effeciently over the phone. collection routine was flawless and topped off with a cheery welcome from Phil who handed over our keys, issued the exit ticket and showed us to our waiting car. will be using MBW again

3 September 2026
Unprompted review
Rated 5 out of 5 stars

great service at Heathrow

Our experience at Heathrow T5 couldn’t have been better. On departure, just dropped the key off at the counter. On arrival, we picked the key up from a really friendly and helpful person called Phil. Our car was right there ready to be driven home. Would definitely recommend to anyone needing meet and greet parking at airports. Great service, brilliant staff and easy to book online.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Be careful additional charges not in Ts & Cs

Be careful! The desk ask for additional fees of £25 if they can get away with it, and my car took more than 20mins to come back

2 September 2026
Unprompted review
MBW Meet & Greet Valet Parking logo

Reply from MBW Meet & Greet Valet Parking

Dear Sir

We are sorry to learn you have faced issues withour services.

Please can you email us on customercare@mbwparking.co.uk.

We await to hear from you

Kind Regards


Customer Care Team

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