MBW Meet & Greet Valet Parking Reviews 

2,438
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 718 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent and reliable service, often describing their overall experience as smooth, easy, and trouble-free. The staff are frequently praised for being friendly, helpful, and professional, making interactions pleasant and efficient. The booking process is consistently described as easy and straightforward, with many appreciating the quick drop-off and pick-up, even with flight delays. However, some customers mentioned occasional issues upon car return, such as unexpected waiting times or the vehicle not being fully charged.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Location

Reviewers highlight ambiguous aspects of location, with many praising the ease and quickness of drop-off and... See more

User experience

Users describe positive interactions with the overall experience, highlighting a consistently smooth, quick,... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used MBW for several years now and we have always received great, reliable service from them. From friendly service on the phone booking our meet and greet (or using the straight forward onli... See more

Rated 5 out of 5 stars

I've used MBW Meet & Greet at LHR T5 many times over many years. Excellent service, good value for money. Phil on the desk is always friendly, helpful, and makes sure my car is back when I return. It'... See more

Rated 5 out of 5 stars

Always use MBW at Heathrow and don't consider using anyone else. Always professional and Phil goes that little bit further to make it a pleasure to use - called me last week after I landed before I go... See more

Rated 5 out of 5 stars

I've used MBW parking over several years for both work and personal trips. It's always a smooth and reliable service. Its always a pleasure to see Phil on the desk when I'm dropping off or picking up.... See more


Company details

  1. #3 of 9 best companies in Valet parking service
  2. #3 of 19 best companies in Car park

Written by the company

With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.

Safe Secure Heathrow Valet Parking

Written by the company

IAPA & BPA Members
Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,438)

703 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the best meet and greet…

This was the best meet and greet parking we have used at Heathrow. This was our first time using them after trying many of the others and this was easily the most seamless experience we’ve had. We will use them all the time now!

9 July 2026
Rated 5 out of 5 stars

Returned to quality parking

We had used MBW before and were pleased with their service but then we tried another company who were awful. This time we returned to MBW at Heathrow and were treated like old friends. The service we got was first class and Phil was a real gentleman. Our car was ready and waiting for us and I don't think I will want to use anyone else at Heathrow again. Thank you MBW.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great staff and quick service

Phil is very often the person that I deal with when dropping off or picking up the car - he is always very kind, efficient and friendly, which is a relief when I'm tired from a flight or in a rush! The car is often already there by the time I get to the car park and I've never had any issues in T5.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth process

Smooth, trouble free experience - directions and instructions all clear. Staff friendly and helpful. Returned late and out of hours following flight cancellation - no issue at all - car delivered immediately on letting them know we were back.Happy with whole experience.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Would use again

Dropping off the car was easy and quick. On our return, Phil who was very helpful and friendly had the car ready for us to collect and quickly sorted out the ticket.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

A great parking experience

We wanted parking at Heathrow T2 for a 3 week trip and chose MBW because of the reasonable price. Having had a terrible experience with another (offsite) company previously, I was reluctant to use another one where we were required to leave our keys behind, but decided to give MBW a go. How pleased were we that everything went smoothly and without incident. Communication was great, directions to the parking were clear and easy, drop off went smoothly and pick up was simple and efficient and the staff were friendly and courteous. Also, my car had only been driven the necessary miles to get it to the secure car park and back, and was returned in exactly the same condition as I had left it. A great experience and i will be using MBW in the future, Recommended.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I was let down by the parking operator I had booked and MBW came to my rescue and booked me in at short notice.
They were efficient, polite and friendly. Great service.

10 July 2026
Rated 5 out of 5 stars

MBW & Phil - Excellent Meet & Greet

I've used MBW Meet & Greet at LHR T5 many times over many years. Excellent service, good value for money. Phil on the desk is always friendly, helpful, and makes sure my car is back when I return. It's really nice to be recognised and remembered, especially after coming back from a tiring business trip. Makes a big difference. Five stars all around.

9 July 2026
Unprompted review
Rated 4 out of 5 stars

the service is always great

the service is always great
we had a slight wait for the car which is unusual
we had a hiccup with exiting as the ticket the driver gained on re-entering the car park did not print off properly, but proactively coming with us to the barrier and finally getting the clowns in the "assistance" office for the barrier to let us go was not down to MBW. keep up the great service, see you next time

8 July 2026
Rated 5 out of 5 stars

Great Company that Always Delivers

We always use MBW as we find the it easy to book, easy to get hold of and change booking if required, the car is well looked after not far from the airport and we receive it promptly on our return!
What is not to like!!

8 July 2026

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