medino Reviews 

7,245
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast delivery service, noting that packages arrive safely and on time. Many people also appreciate the competitive prices and the vast selection of products available on the website. Consumers find the online ordering process very straightforward and convenient for their daily needs. However, some people mentioned issues with incorrect orders or difficulties securing timely refunds. A few reviewers also noted problems regarding strict return policies and damaged packaging upon arrival. Some consumers expressed frustration when orders did not meet their expectations or experienced service limitations.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the incredible speed and... See more

Product

Customers report extremely positive experiences with product availability, quality, and pricing. Reviewers... See more

Price

People report positive experiences with price, often noting that costs are very competitive and affordable... See more

Order

Customers consistently note positive experiences with order processes that are quick, straightforward, and... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and professional care alongside fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A good price for the items. Despatched really quickly and arrived well packaged in good order. Came by royal mail, who ensured the item was delivered in person, not just knock and run like the courie... See more

Rated 5 out of 5 stars

I was amazed at how quickly my order arrived. I was kept informed about the delivery by email and the items were in perfect condition. The packaging was appropriate and protected the contents well.... See more

Rated 5 out of 5 stars

Excellent products, competitive prices, prompt delivery, all items super carefully packed. No breakages which is phenomenal. Could not be more impressed. Thank you

Rated 5 out of 5 stars

Parcel arrived on time, no outside damage, all products arrived in perfect condition. Very happy with service. Excellent range available at the site, saves a lot of running around lots of different ph... See more


Company details

  1. Online Pharmacy
  2. Chemist
  3. Home Care Service
  4. Medical supply store
  5. Pharmacy
  6. Weight-Loss Service

Written by the company

medino: shop online pharmacy & personal care products for less Get free shipping, fast delivery and great prices on your favourite brands and personal care products – only at medino, the pharmacy in your phone. Medino is the online pharmacy that makes it easy to get the health, beauty & skincare you need without having to leave your home or stand in long pharmacy queues. We’ve got thousands of pharmacy products (even over-the-counter products) and prescription medicine that you can shop online, with everything from allergy & hayfever to vitamins & supplements ready to order. Need a pinch of Optibac probiotics? Or how about a Solgar supplement or two? We've got them all, plus fast, free delivery options. And if you need it now, order before 8pm for next day delivery. No waiting around – just everything you need, delivered to your door tomorrow. Want to know more about where we ship to in the UK, our prices, and our safety measures? Take a look at our frequently asked questions or shipping info. You can talk to our pharmacists or get in touch with our customer service team. And if you need advice before you buy (or something good to read), check out our super-informative articles, too.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(7,245)

560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Safety Seal broken and they are not responding reasonably.

I ordered eye drops and eye cream which arrived quickly. The problem is that the safety seal was broken on the eye drops and the package looks like it had been tampered with. For hygiene safety reasons I can not use. I contacted the company, sent photos, and asked for a replacement and I would return the unfit product. Instead of replacing straight away, they are now 'looking into it':
"I will escalate this report to the relevant teams to make sure changes are made to prevent this from happening again"
and:
"In the meantime, I have made a note that you would prefer a replacement. I will try my best to offer a resolution suited to your preference. Depending on the case, I should be able to resolve this within 2 working days once I have the information requested"

I have already sent photos which was everything requested.

This is not rocket science. You've sent me an unusable item. Please stop messing around with marketing babble and do the right thing. Send me a replacement and tell me how to return the dodgy item back to you. Or refund me and I'll go elsewhere. My eyes are very painful.

14 August 2026
Unprompted review
medino logo

Reply from medino

Hi Monika,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience has been frustrating, and we appreciate you bringing your concerns to our attention.

We have already followed up via email and issued an immediate resolution but please so let us know if you have any questions.

KR,
Customer Support

Rated 5 out of 5 stars

Excellent

Excellent, reliable, quick service. I would definitely recommend this company.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service

This was my first order with Medino and I was impressed.
The Fushi organic aloe Vera juice was cheaper than elsewhere, delivery was free and arrived on the date given.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Self care at a great price

I placed my order on Saturday evening & received my goods on the Tuesday (order was over £30).
I ordered Nasogel & a hand wash which was very competitively priced. The goods arrived well packaged in their original sealed boxes. I’d defo order from Medino again.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

The pharmacist was in regular contact with me regarding my order and it was dispatched very quickly. Great service, great prices, would highly recommend.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for the delivery

Thank you for the delivery. I am pleased with the products. This is not the first time I have used your service, and I have always had a positive experience. I will certainly use your services again if the need arises.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

The best on line pharmacy I could have…

The best on line pharmacy I could have found with great variaty of products, great prices and umbeatable delivery times. Today I placed my order at 6:18pm and at 7:17pm my order was dispatched and 2 minutes later at 7:19pm I had the verification of dispatch and the tracking number from the shipping company. Ι will receive the next day my parcel as always.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Difficult to tell if the tablets do any good but my spasms do appear to have dissipated so they may be working. The price was excellent

10 August 2026
Unprompted review

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