Meta Reviews 

If I can Rate a fat zero I would!
I received my metas clubs masters Oct 14th as a gift from my fiancé for my bday he even included a special note to which I never recieved in my package I was so upset and so was he. He ordered on the actual Meta website. Please don not order thru them you will be upset about there service. i found out and should’ve done more research on the glasses that they were only audio so if your looking for camera on it they don’t have it! I could not talk to anyone directly for my exchange instead I had to chat with someone online had me very frustrated. They said I’d have to do a return and get refund and then reorder. They sent a return label and said the refund will take 5-7 that’s it even after I expressed about there lack of service got a sorry and they understand but nothing compensation wise. So order from another retailer like Beat buy or eye wear store atleast you can talk to someone! Meta either do better or just stop selling these glasses to which we can’t get immediate assistance for!!

Don't buy anything from these people from this company. The return procedure is the worst. I've ever seen anywhere a bunch of endless loops and email verifications that get you absolutely nowhere. There's no one to talk to. I don't care if you spent a thousand dollars on their glasses. You can't even talk to anyone. It is the worst, the worst. The worst do not buy meta products. Their glasses, anything they are the worst company. I've ever dealt with the return policies suck, and there's no one even talk to. They'll take your money, but they won't take your call.

In July Facebook band my payment methods I did not find out about it until August. I made an appeal, but apparently my account had already been permanently banned now I’m stuck three months later trying to figure out how to remove the permanent ban. Meta uses only AI for customer support. There are no humans to appeal to and there is no way to speak to someone could help me make the appeal to reinstate my account. I have gone through many different support sites only to be told that the band was permanent and nothing could be done about it. I however, did not do anything that warrants a permanent band I made excessive purchases in one game and I was banned permanently without questioning me whether I had made the purchases or not the computer. They’re lovely AI just decided that it was security risk and then I was to be permanently banned after three months of dealing with this. I have reached a point of frustration that it’s beyond anything there’s no human available to talk to you about this. I am stuck and I have nowhere to go from here only to come here and complain that I really wish that Facebook and Meta were not so cheap and I wish they could hire some humans to intercede when all AI methods have been exhausted. I can’t even get Meta verified because I can’t use my payment methods. I’m stuck in an endless loop and I’m very frustrated. I hate when there are no solutions and I hate when there’s no customer service to talk to who can give me real answers. AI is programmed to an extent and which they reached that extent there’s nothing else it can be done. Meta please tell me what I need to do to get this resolved because I want nothing more than to be able to go back and make purchases in game content as I always have customer service without any resolutions is worthless. That is why I’m giving you a one star review because your customer service is useless.

Any business that relies on the Meta Business Suite and encounters an issue is left entirely on its own.
The support is an absolute joke. You are dismissed exclusively with automated templates and useless AI responses. It is impossible to get a real human being on the line.
You waste hours going around in circles while your own business operations are completely stalled. For a tech giant like Meta to offer no real customer support is simply embarrassing and highly damaging to business!

absolutely HORRIBLE customer service, my instagram account got disabled because their stupid AI cant read numbers properly saying that im “too young” for instagram even when i submited and the live agent (had to pay money just to talk to an actual human btw) said the decision was “finalized by the system” like what the actual fck.

Support fully run by AIs which understand nothing, and thus useless.

I remain stuck in my issue forever, after a 360€ purchase

A hustle

Do NOT use their Meta Ads....

Horrific experience - its 'ALL IDIOTS' (AI). As soon as you ask to go through a real person, a message appears saying you have used all your service credits (I did not know I had any?)

We are a small not-for profit community group and they have drained the little funds we had for promoting our community service.

Extremely frustrating experience with Meta Ads, poor support and still waiting for our refund of the remaining funds

My experience with Meta Ads has been extremely disappointing and frustrating. What should have been straightforward advertising campaigns and promotions for our legitimate real estate business turned into a long and unnecessary process of technical, verification, and account-related problems.

We simply wanted to run advertising campaigns and promote property listings for our business. Instead, we encountered repeated issues with the Promote and advertising features, despite having funds available, as well as problems with business verification, beneficiary and payer information, and the advertising account setup.

We provided the requested company documentation and followed the suggested procedures. Despite this, the process remained unclear, with repeated issues and no clear explanation of what was actually preventing or restricting us from advertising.

After dealing with these ongoing problems and the lack of effective support, we ultimately decided to close the advertising accounts ourselves. However, we are still waiting for the refund of the remaining funds.

The biggest problem throughout this experience has been the lack of effective customer support. When a legitimate business is trying to resolve account, verification, and advertising issues, there should be a straightforward way to speak with someone who can actually investigate the situation and provide a clear solution. Instead, you are largely left dealing with automated systems, help pages, and unclear support processes.

I understand that Meta needs security, verification, and advertising policies. However, legitimate businesses should not have to spend countless hours trying to resolve basic account issues, especially when their money is involved.

After this experience, we are seriously reconsidering whether we want to invest any further money into Meta advertising. The time, frustration, and lack of reliable support have completely outweighed the potential benefits of the platform.

For a company of Meta’s size, I expected a much more professional, reliable, and business-friendly support experience.

Sad where this company is heading to. I spend hundreds of thousands on ads over many years and now they keep having bugs that just burn through the entire ad spend within minutes, not producing any results (probably just bot traffic), and while in the past I was able to talk to real people, I can't even make a refund request because their AI does NOT allow me to speak to a real human.

This is just stealing money at that point.

A very unprofessional company they only use artificial intelligence. They never talk to their customers. They believe they’re right in the customer is wrong. I have had it with this company. I wouldn’t trust anything that they operate with MUSE spark.1.1 they want people to connect with people. That’s what they say. I say they’re hypocrites because they do want AI to take over the world and I don’t trust them not one bit. So it makes a complaint against you. You can’t even see the complaint or defend yourself. They believe the person and they don’t do a full investigation and that’s BS. I am so sick of the Harvard mentality. I am so sick of we believe all women routine they think men Are liars and they treat us like children even when we were adults in our 40s and 50s and that’s a lot of crap. I would not recommend this if you’re not Gen Z or Gen Alpha stay away from it.

Son sent a request for a game he wanted to purchase for his meta quest . Tapped the request and was directed to purchase. Purchased game and the game never showed purchased on his account. Got the game refunded and tried again thinking it was a glitch. Same thing happened. Found out it was purchased to my account even though I tapped the request to purchase for his. I do not play games and do not have a meta quest. Tried getting it refunded or transferred to his account but could not get any help. Nothing but AI bots giving me same generic message. Can’t talk to a real person about the issue. Very frustrated and will never buy anything from this company again!

Name. Rahim Jan

Sir my Facebook account was hacked then I recovered then after that I saw a fake account was connected with my original account then I tried to delete it but it didn't get deleted then I requested to delete the fake account then it went to review today on the contrary my original account was suspended by you guys.
Please recover my original account I have worked this account and my personal data is in my account please recover my original account and restore my account
If I made a mistake, I want disability because I don't speak English well, so maybe I made a mistake.
Please recover my original account

Absolutely horrible company, no regard for individuals at all. I buy/sell as a second income on marketplace and had my account banned in January of 25 because I tried to sell an EMPTY gun cabinet. The bots suspended me and every appeal since has been rejected. I'm a paying verified Meta member and I'm finally done, getting a real life person to deal with your issues is impossible. THERE IS NO COMPASSION OR UNDERSTANDING with this company, it's just about the money. I've cancelled by verified subscription and I'm elsewhere for my buy/selling. I give up.

I am a paying Meta Verified subscriber.
Name: Stanislav Novotný
On October 2, 2026, my Facebook and Instagram accounts were PERMANENTLY BLOCKED with no reason given. I lost 17 years of work. I have 12,000 followers and several company pages connected. This is my business and livelihood. I tried to appeal. It was rejected automatically by a bot. I requested a manual review by a real person. No one answered.
I cannot access support because my account is blocked. I emailed, but received "undelivered". I pay for Meta Verified specifically FOR SUPPORT. But it is IMPOSSIBLE to contact a real person. The help pages do not work. The chat is locked for non-verified users.

This is destroying my business.
Meta takes money and provides zero support when you need it most.

Please Meta, escalate this to a live employee for manual review.

Meta CANCELLED today my Meta Verified subscription because my account was closed. I paid for support and got nothing. :( :( :( Horibble!

I recently bought a Meta Quest 3 and was looking forward to becoming part of the Meta Quest community. As a new customer, I was also offered a €30 welcome bonus through the referral program.

Unfortunately, what was supposed to be a nice welcome turned into a very frustrating experience.

I followed the referral process several times. I tried referral links from three different people, and every time I reached exactly the same point: after logging into my account, instead of receiving confirmation that the referral had been accepted, I got the same error message saying there was a technical problem and that I should try again later.

I spent about a week trying repeatedly. I contacted Meta Support as recommended and provided screenshots, detailed explanations and even videos showing the entire process step by step. I explained the situation several times, but the conversation kept going in circles. I was repeatedly asked for information that I had already explained I could not access as a new user.

Eventually, I was told that the case could potentially be resolved by manually crediting the €30 bonus. I provided everything requested, including the serial number of my new Quest 3. Unfortunately, even after several rounds of communication, the problem was still not resolved.

In the end, I decided to give up and told support to leave it.

And honestly, the €30 is not the main issue for me. I don't want to beg for a welcome gift. The disappointing part is that something advertised as a friendly welcome for a new customer turned into repeated explanations, sending the same evidence multiple times, and no solution.

I bought the Quest 3 because I was excited to start using VR, especially with American Truck Simulator. Instead, my first experience with Meta's customer support has been extremely disappointing.

I hope Meta improves the referral system and, more importantly, the way cases like this are handled by customer support. A welcome offer should make a new customer feel welcome — not frustrated and ignored.

I am a public figure and international speaker who has used the threads platform to grow a lot of following. I have grew my account and spent so much effort building it just to get disabled and then i submitted an appeal it obviously was not reviewed and the account is gone now. its like everything is trash. there is no way to contact them either.

Like Facebook I came off more trouble than its worth, privacy invasion, scammers, trouble makers, like their glasses too that never work after a week or two, now like What's App they have messed that up too, signing in problems, scan this and you get sent all over the place wasting time, give them your phone number oh its not working they say or its not a phone number, well I guess if they rang me they would find out it is working. Avoid anything to do with META.

ABSOLUTELY THE WORST CUSTOMER SERVICE. After submitting two help tickets (neither was answered) and chatting with two representatives who have vague, nothing-burgers for answers that helped little if at all, I am still left with the same block on my meta ads.

I'm 74 years old and have done small adds on Marketplace. Since these weren't working I decided to have a go at a FB add. Being totally new to the system it took me countless hours and days to produce a simple add but I set a limit of two pounds a day just to be careful and tried it out. In the meantime, I edited a Marketplace add which at one time I had boosted but didn't ever want to do that again as it's too expensive, however, by editing the add, without my permission, Meta boosted it again and proceeded to automatically increase the daily limit to 18 pounds. It was a nightmare to try and stop this. There is no human contact possible and AI directs you round and round. There is no way to get my money refunded even though I never authorised the boost - they just did it themselves because I edited the add. It's a sneaky trick to steal money in my opinion. The money they managed to charge me before I noticed my bank account amounts to almost half my weekly state pension. Shame on you Meta - Greedy and underhand.