Millets - Andover Reviews 

337
TrustScore 5 out of 5

4.9

29 High Street, SP10 1LJ Andover, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff in store were fabulous in helping me choose a North ridge jacket for my grandson as berghaus were all out stock .girl was lovely knew her products .sad to see shop closing .I'd definitely keep h... See more

Company replied

Rated 5 out of 5 stars

I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... See more

Company replied

Rated 5 out of 5 stars

I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... See more

Company replied

Rated 5 out of 5 stars

I rushed in with my two year old literally on the floor pushing along his car after frantically looking for a compass for a friend who is off travelling. The team welcomed both of us warmly, directed... See more

Company replied


Company details

  1. #68 of 91 best companies in Outdoor clothing and equipment shop
  2. #66 of 122 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #62 of 79 best companies in Camping Shop

About Millets - Andover

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 29 High Street, SP10 1LJ, Andover, United Kingdom

  • 01264 316877

4.9

Excellent

TrustScore 5 out of 5

337 reviews

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4.9

All reviews

(337)

5,532 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely 5 stars

Definitely 5 star review
Very helpful staff, young lady in particular was super helpful with my request and we ordered a coolbox online. Whatever they do not have in stock they're willing to go the extra mile to help

19 August 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

wonderful customer service!

Went in to buy a powerbank and the customer service was wonderful - both Angus and Kerry were lovely!!

1 August 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Wonderful helpful young lady and man …

Wonderful helpful young girl and boy today Sunday 28th July
Called to ask if an item was in stock and it was so she kept it behind till for me . When I collected the young man explained how easy it was to put up and use . Many thanks !!!!! Sharon and Grandaughter Mya

28 July 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

The importance of keeping it personal.

It's still so much better going into a store, especially when there are friendly, patient and well informed staff. Thank you for helping me choose a great pair of walking shoes.

19 July 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Good service from a well informed and…

Good service from a well informed and courteous young man

13 July 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

The lady assistant was very helpful

The lady assistant was very helpful. Excellent service!

13 July 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service from a very young lad called James in your Andover branch. Went in looking for work socks on the off chance they did them, ended up with 2 packs of 3 and I am very happy with them.

7 July 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Good experience

Ellis was very helpful and patient with shoes, small store but still good for what jt is

28 June 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service reat service from Alex he was very…

Great service from Alex he was very patient . Could do with replacing the mirror up by the shoes to save walking down through the shop every time you want to see what the shoes look like on . Thanks

17 June 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing staff

I visited Millets Andover in search of a pair of walking boots, Zoe was incredibly knowledgeable and went the extra mile in helping me find the perfect ones. Cannot thank her enough!

13 June 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful and happy staff

Very helpful staff, smiles and laughter with that staff too. What a joy to shop there. If they don’t have it in the store they gave us options on how to get our items.

21 May 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. One thing we wanted was not in the size we needed. They took time to suggest several ways to get the size we wanted.

19 May 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent assistants

The two shop assistants were very helpful and friendly. I tried on 2 boxed garments that did not fit so both needed to be folded up back into their boxes. Olly happily did this and made a good job of it.

18 May 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing service …

Kerry helped me today with essentials for a festival I am going too soon! Very helpful and friendly ! Thank you so much !

1 May 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

The assistant was extremely helpful and…

The assistant was extremely helpful and went above and beyond, a great asset to your store.

28 April 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Very polite. Knowledgeable and helpful …

Went in for some waterproofing solution and was greeted by a very welcoming shop assistant who was very polite, helpful and knowledgeable. Great service thank you

30 April 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

amazing service

I went in with my mother to buy some shoes for dofe. Millets isn’t really local to me but similar stores nearby didn’t have any shoes that were quite right for me. An amazing staff member helped me out and i’ve found some shoes that are very comfortable and a good fit. The experience and service was very good and i’m very happy with the shoes.

12 April 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I had to return a Lowe Alpine backpack…

I had to return a Lowe Alpine backpack which was sent in error as it was the wrong one dispatched. The staff at Andover were exceptional in their assistance not only in resolving the matter but also ordering on my my behalf another. The new bag arrived the following day. Thank you.

21 March 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful staff at Andover Millets…

Very helpful staff at Andover Millets and had exactly what I needed. Great trip all round.

11 March 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

After the online branch of millets sent…

After the online branch of millets sent the wrong item, the manager and assistant at the shop in andover sorted the issue effectivey and efficiently and were extremely polite throughout, apologising for a mistake that wasn't their fault. They still took ownership and resolved my problem with minimum of fuss. Thank you

7 March 2024
Unprompted review
Millets - Andover logo

Reply from Millets - Andover

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

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