I have just been to Millets in East Grinstead and been served by JON He could not have been more helpful and he gave me great advice about the merits of different walking shoes. He is very knowledga... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience during a recent visit to the East Grinstead store was great. Despite no air con within the store in record breaking temperatures, the customer service was faultless. I didnt expect to be... See more
Company replied
As Scout leaders with children who are Explorer Scouts there is always something we need last minute for a camp and this store is always the perfect place to grab everything we need. Great value and g... See more
Company replied
Chloe was super patient and helpful. The selection of trekking boots and sandals was very good. We always go to this Millets because of its selection, service and price.
Company replied
Company details
- #65 of 90 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - East Grinstead
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
55-57 LONDON ROAD, RH19 1AW, East Grinstead, United Kingdom
- 01342 779818
4.9
Excellent
696 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly staff.
I had made a phone call in the morning inquiring about an item to see if they had it in stock, which they did. The assistant on the call was very helpful. Later in the morning when I arrived at the store they had put the items ready for me behind the counter, which I thought was nice. All the staff members were helpful and friendly. Would return to this store.
20 December 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
A* customer service!
Millie was really helpful to me the other day finding a gift for my husband as I had no clue what was the best thing to get as I know nothing about camping or hiking! So thanks again Millie!
19 December 2024
Unprompted review
Reply from Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Repair kit
I bought a repair kit from Millets today. Jonny was very knowledgeable and helpful and explained how to use the product.
I would highly recommend Millets - they are always helpful.
20 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Wonderful service as usual ☺️
20 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great friendly and helpful staff and…
Great friendly and helpful staff and always great prices!
19 December 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Marvelous Millets, Thanks Jonny!
As soon as I walked through the door I was greated with such amazing service. The smiles on the faces of the staff made me feel very welcome! Jonny was fantastic with helping me with each size and particular colour coat I needed.
Couldn't have asked for better :)
17 December 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Amazing service and help
7 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Reply from Millets - East Grinstead
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Excellent customer service
Excellent customer service. Highly recommend.
17 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Magnificent Millets
Johhnhy and Millie provided a magnificent service for me today. They were enthusiastic to help and gave really helpful advice in choosing the perfect Christmas gift for my family.
At Millets, I wandered in style,
Jonny and Millie made it worthwhile.
A coat and a fleece,
My comfort’s increased,
I left with a grin and a smile!
17 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Stellar Service for the Millets team!
My daughter Belle visited the shop today and the experience she received was really positive. Great welcome and support from the team.
17 December 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Friendly, helpful staff
Went into millets recently to buy a hat and the staff were super helpful and accommodating
16 December 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great discount on some new boots
Great discount on some new boots. Online price matched in store.
17 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Excellent customer service from Sharon…
Excellent customer service from Sharon who was knowledgeable, patient and very helpful.
She ensured I got the shop discount on the right size boot which had to be ordered as right size not in stock. Boots arrived super fast. I’m delighted with them.
30 November 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
East Grinstead Millets
The East Grinstead staff are just lovely. Every single service with a smile and always happy to help.
13 December 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
I am a local resident to this branch of…
I am a local resident to this branch of Miletts.
I have use the shop many times.
Every staff member I have encountered here is always extremely helpful, friendly and happy to help or just let me browse around!
13 December 2024
Unprompted review
Reply from Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Thank you Alfie and staff for, always great service
Always great service in this store - Alfie is a great asset to your store . Thanks for your help Alfie, when choosing shoes for our son’s Christmas present :)
6 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Sharon was very helpful
Sharon was very helpful. I bought a nice new pair of magnum boots.
7 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very friendly and helpful staff
Jon was super helpful and full of knowledge and advice. I always feel I can go into the shop in East Grinstead and ask questions.
10 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Honest impartial advice.
10 December 2024
Unprompted review
Reply from Millets - East Grinstead
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.