The store is closing down but that doesn’t stop the staff delivering exception customer service. Tracy was amazing at finding walking boots, socks and waterproof trousers quickly for my son who start... See more
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Sarah at Millets was so wonderful with helping us shop for my daughter's DofE kit list. She went through the list, and helped us choose the best options. She found the perfect hiking shoes! Honestly s... See more
Company replied
Excellent shop - helpful staff and a great range of products at decent prices for travel, camping and outdoor activities. Best place to get hiking shoes/boots in town.
Company replied
Edward was friendly and efficient and it was a pleasure to be served by someone who obviously enjoys his work. It is always a nice shopping experience to visit the Woking branch of Millets.
Company replied
Company details
- #64 of 89 best companies in Outdoor clothing and equipment shop
- #65 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #61 of 78 best companies in Camping Shop
About Millets - Woking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
36 The Peacocks Centre, GU21 6GD, Woking, United Kingdom
- 01483 617512
4.9
Excellent
961 reviews
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Served by Ali who was friendly and…
Served by Ali who was friendly and helped me without being pushy. Grabbed a bargain. Very happy
29 July 2025
Unprompted review
Reply from Millets - Woking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Friendly and professional customer service
Good selection of hiking shoes. Leah who assisted me was very friendly, patient and helpful! Thank you.
28 July 2025
Unprompted review
Reply from Millets - Woking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Personal hygiene.
Good stock and good service however the gentleman that was helping me had such an unpleasant smell, it was intoxicating with no way to avoid it to the point where I can taste it in my own mouth! Hand were dirty too it even made my item feel dirty I had to clean it with a wipe when I got home. Personally hygiene in a store is so important. I just feel sorry for the staff who have to deal with it all day.
15 July 2025
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
I dropped in for advice regarding my walking boots
I dropped in for advice regarding walking boots that I purchased from the store several years ago which cause pain in my toes when walking down steep hills. Sarah was very understanding and her advice was very helpful.
15 July 2025
Unprompted review
Reply from Millets - Woking
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Sara was very helpful
Sara was very helpful. Made shopping in Millets an easy experience. Definitely worth a visit!
9 July 2025
Unprompted review
Reply from Millets - Woking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Very helpful young lady who found the…
Very helpful young lady who found the product I wanted very efficiently & helpful
6 July 2025
Unprompted review
Reply from Millets - Woking
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Lots of choice and good prices
Lots of choice and good prices. Jo was friendly and helpful
5 July 2025
Unprompted review
Reply from Millets - Woking
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent service
it seems almost every time we visit Millets Bracknell Leah serves us. She is super helpful, willing to find, fix or deliver whatever request we make. Always smiling and offering little bits of wisdom. Thank you Leah
3 July 2025
Unprompted review
Reply from Millets - Woking
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Jo was very helpful
Jo was very helpful and took the time to support us in ensuring we bought the right equipment. Really appreciated.
21 June 2025
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Jo was very good
Jo was very good. Always good customer service at millets.
20 June 2025
Unprompted review
Reply from Millets - Woking
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Reply from Millets - Woking
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great deal and good customer service
I went to Millets looking for a pair of hiking shoes and I was really lucky to find the one I wanted on clearance for half price. Sarah was great as she explained to me how the Goretex technology works (which is something I was looking for in the shoes but I didn’t know how it worked), she also provided me with some socks I could use for trying the shoes and she explained well Millets refund policy if needed. Happy customer here :)
6 June 2025
Unprompted review
Reply from Millets - Woking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
This is my local shop I came with my…
This is my local shop I came with my boyfriend to get some stuff for our upcoming holiday in the Lake district and the staff is outstanding.
Leah was extremely helpful and lovely.
17 May 2025
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Sarah could not have been more helpful
Sarah could not have been more helpful. Unfortunately on this occasion we couldn’t find a shoe with the correct fit but not for want of trying. Many thanks to Sarah for her expertise and product knowledge.
19 May 2025
Unprompted review
Reply from Millets - Woking
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Jo and Sarah were so helpful!
19 May 2025
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amazing team!
Thanks for Sarah and the whole team for the 5* assistance and help provided for us in shopping for our son’s DoE equipment!
Amazing team! We appreciate your help!
14 May 2025
Unprompted review
Reply from Millets - Woking
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Excellent service from Sarah
Sarah was knowledgeable, patient and guided me to the most suitable footwear for my needs. Excellent service.
12 May 2025
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Very good assistant
Very good assistant; Sarah. Offered help but was not overbearing. Displayed good product knowledge. Although I was initially just browsing, I ended up buying high end walking boots and a Champ Swiss Army knife partly due to the competitive pricing and partly due to good service
12 May 2025
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Leah - Woking Millets
Leah was extremely helpful this afternoon in Woking Millets. She found the perfect pair of walking boots for my son, demonstrating extraordinary patience!
6 May 2025
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Fantastic customer service
Love Millets! Special thanks to Sarah who went above and beyond to assist us with
some purchases ahead of my son's DofE expedition. The customer service provided was second to none. Thank you and will definitely be coming back for more items.
3 May 2025
Unprompted review
Reply from Millets - Woking
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
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