The store is closing down but that doesn’t stop the staff delivering exception customer service. Tracy was amazing at finding walking boots, socks and waterproof trousers quickly for my son who start... See more
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Sarah at Millets was so wonderful with helping us shop for my daughter's DofE kit list. She went through the list, and helped us choose the best options. She found the perfect hiking shoes! Honestly s... See more
Company replied
Excellent shop - helpful staff and a great range of products at decent prices for travel, camping and outdoor activities. Best place to get hiking shoes/boots in town.
Company replied
Edward was friendly and efficient and it was a pleasure to be served by someone who obviously enjoys his work. It is always a nice shopping experience to visit the Woking branch of Millets.
Company replied
Company details
- #66 of 91 best companies in Outdoor clothing and equipment shop
- #65 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #61 of 78 best companies in Camping Shop
About Millets - Woking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
36 The Peacocks Centre, GU21 6GD, Woking, United Kingdom
- 01483 617512
4.9
Excellent
961 reviews
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Friendly people and nice.
1 November 2024
Unprompted review
Reply from Millets - Woking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly staff
Friendly staff, good quality products , reasonable price.
31 October 2024
Unprompted review
Reply from Millets - Woking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Leah
Brought a coat ,
She was very nice and helpful I knew what she was talking about
30 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Kai was very knowledgeable and helpful!
30 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Kai was amazing
Kai was amazing, really helpful and I got exactly what I needed. I heard the other lady in the store talking to another customer equally she was brilliant
30 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Jo"s customer service was excellent
Jo"s customer service was excellent, went an extra Mike to make our day and put a dmile on our face. Great asset for your company
27 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Jo was helpful today
Jo was helpful today, and tge team are very knowledgeable.
26 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very good and helpful service from Jo…
Very good and helpful service from Jo today when buying walking shoes
26 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Kai top class
Kai, our server was outstanding - product knowledge on hiking boots was exceptional and a lovely sales style
And the store was well stocked too.
Top class!!!
26 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets - Woking
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Kai was super helpful and gave great…
Kai was super helpful and gave great advice which helped me choose exactly what I needed.
21 October 2024
Unprompted review
Reply from Millets - Woking
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Kai is a very knowledgeable person with…
Kai is a very knowledgeable person with a very polite and helpful attitude who makes shopping at your store stress free. Millets woking us the go to store for me for thus reason.
19 October 2024
Unprompted review
Reply from Millets - Woking
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Very Helpful assistant
I went to buy a new pair of walking shoes. While looking at various options, I was approached by Hannah. She was polite, helpful and welcoming and helped me find the right shoes. Good service.
19 October 2024
Unprompted review
Reply from Millets - Woking
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Good staff
Kamilla was helpful, knowledgeable and honest, I didn't feel pressured to buy anything I didn't need.
17 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service by Kamilla today
Excellent service by Kamilla today. She knew her stuff amd answered all the questions I had about a new pair of walking boots.
Great service.
15 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
I went in to purchase some new walking…
I went in to purchase some new walking shoes. Kai was very helpful in picking out a suitable pair and was very knowledgeable about the products, and how to maintain them after use.
14 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Leah,
Leah,
Can‘t thank you enough!
Such a professional service, knowledgable and polite. My sincere thanks. James Inman
12 October 2024
Unprompted review
Reply from Millets - Woking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great service and staff
Thanks Leah for your knowledge and attentive help; it was a pleasure being in the shop and very happy to have another pair of Brasher shoes.
12 October 2024
Unprompted review
Reply from Millets - Woking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Woking walking shoes
Walked into a busy moment at the Woking Millets but in spite of three or four other customers, Sarah was very helpful and fast to try to assist me buying some new walking shoes.
Kai took over and we got the right product immediately.
Thanks to both of you for your professionalism and friendliness. Will certainly see you next time soon.
And apologies if I have got any names wrong guys!
10 October 2024
Unprompted review
Reply from Millets - Woking
Hi,
Thanks for choosing to shop with us and thanks for your review.
Thanks again for your time,
Millets Customer Care Team
Great team super helpful thanks @Sarah.
Great team super helpful thanks @Sarah.
10 October 2024
Unprompted review
Reply from Millets - Woking
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
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