Moneybox Reviews 

Concerned that if I hadn't notice that no interest was being added to my account that it would have been missed by the company

My Moneybox experience has been very positive and I would recommend their products.

Larrisa helped me when i put some details in wrong and the service was amazing. Straight to the point, kind and clear in her instructions.

I came because of LISA, stayed for visual representation and a bit of a dopamine hit to track progress on 3 different types of accounts (LISA, Cash ISA for emergency fund, and Stocks and Shares ISA for comparison and a little bit of play around with ETFs, to be sold if needed).

Even though it’s very unlikely I will ever manage to get on a property in the UK at current prices, Moneybox helped me feel in control of my money without adding unnecessary pressure to the already strained finances. At this point, I treat LISA as an additional pension pot, for it’s unlikely any money there would be enough for a deposit for a nice place in London.

I must admit I looked into opening Moneybox LISA earlier, but always felt I needed to be in a much more stable financial position to be able to contribute regularly and reach £4000/year - I wish I knew earlier how flexible adding deposits actually is, and most importantly - how you can always change settings and skip collections on weeks when you’re short until your situation improves - it’s particularly helpful for people with unpredictable incomes.

One bit that irked me recently, however, is the fact that I believe some of my data might be being passed on to other parties.

A flyer came through a letterbox advertising a potential new property development. It highlighted low deposits, and how wonderful it would be for first time buyers.

At first I thought it was just a random leaflet, but the location was way too far away to be just coincidental. I then remembered I was clicking around Moneybox app about a week earlier and answered some questions in Mortgage In Principle section - but I didn’t ask to be sent anything or to be contacted.

This might seem harmless, but if Moneybox is really sharing data with some partners, they really should reconsider if that’s a good path - I don’t wish to be targeted with marketing materials for flats I might not be able to sell later due to leasehold/extortionate service charges!

relatively easy to transfer isa account
Staff responded to my query.

I would never use this again

Customer service was good (an adviser responded to a query I had quickly). The not so good was that Moneybox's online isa application form, did not have an option to choose whether I wanted to transfer an isa from another institution straight away, or whether I wanted to wait until maturity, which could possibly have resulted in my being charged a hefty penalty if I had completed the application early. To be fair to Moneybox, their online form did warn about the possibility of being charged a penalty if I did opt to transfer my isa early, but it was annoying not to be able to arrange the transfer of my isa in advance of the maturity date, which it is possible to do with most other institutions.

Today I called Moneybox and spoke to Jay.
I was reviewing all my accounts with Money/box and needed technical advice.
Jay answered all my questions very patiently and empathetically.
He explained the shares section of my account very well.

I followed all his instructions and managed to move every accounts money into a new 1 year fixed Isa with a much better rate.

Without his help I would not have been able to do this.
He offered further help if I found it difficult to do all the steps.

Great customer service and patient with an older person like me.

Thank you Jay

Aggressive marketing on google. Don't even use similar services but still see their ad 5-10 times a day. Great way to make people hate you before they decide to use ur service.

Answered my question clearly.

Dead easy to transfer an ISA to Moneybox. All done on line No forms No delay. Cash in a Stocks & Shares done easy and quickly especially since all platforms are on line.

Very easy to navigate what you are looking for
Easy to save regularly
Great customer service
I am very happy with everything

Everything is so easy to use and presented well in an easy to read format

I have used money box for some time now. I am entirely happy

My query was dealt with quickly. It was great being emailed by a person, Jess, who appreciated our problem and released our money quickly. Amazing service.

Very helpful

Good introductory ISA rate, nice clean app to navigate, a few bugs time to time with various updates. Sadly part of the same issue with a bunch of these banks only offering a good introductory offer before reducing it to a point whereby penalising anyone who doesn't engage frequently in moving their ISA account to a new introductory rate. I feel more of these companies should be valuing customers that wish to stay and keep their money invested.

Easy ,to move around the website