I have a managed investment ISA; most importantly the portfolio seems to be working really well and providing returns. The website needs some work - there are informative screens & features about p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPDATE: Following the review below, the issue was resolved fairly promptly. I really wanted to like this company. The platform and app itself seems good. However the customer service e appears t... See more
Company replied
On the whole I have found the company trustworthy, fair and responsive. The app is pretty good too. My only reason for losing one star was the time it took to sort out a stake they made, however it wa... See more
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I wasn’t paid out interest at the end of a 12 month ISa on the full amount invested. There was just a fraction listed as bonus. I used chat and emails to raise the issue, but this was awkward and not... See more
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.2
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Moneyfarm
Hello Rob,
Thank you for sharing your feedback. We’re pleased to hear that you find our platform easy to use, our communication clear, and our fees competitive.
We appreciate you taking the time to share your experience, and thank you for choosing Moneyfarm.
Kind regards,
The Moneyfarm Team
OK for the moment
16 October 2026
Reply from Moneyfarm
Hello Peter,
Thank you for sharing your feedback. We're glad to hear that things are feeling OK for now.
If there's anything further we can do to support you, please don't hesitate to get in touch. We're always happy to help.
Kind redards,
The Moneyfarm Team
Company run by incommunicative AI bots
Spent a couple of days trying to open an account with this company. As an OAP, with limited IT skiils , I found it difficult to go through the ID verification process. Having apparently accepted my photos of various documents and myself, the A1 bot then reneged on my acceptance and instructed me to do it all again!!! That was the final straw. The company appears to throw out a series of automated emails , which bear no relation to the interaction process, and also conflict with it.
I had reservations about robo advice/ management , and my attempt to open an account with this company confirmed them. Needless to say, I would not recommend trying to open an account with Moneyfarm- a completely frustrating and unrewarding process . Beware AI bots!!!!
15 October 2026
Unprompted review
Reply from Moneyfarm
Hello Michael,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties during the account opening and identity verification process.
I can see that a case was raised with our Operations team to help you complete your account setup. However, shortly after this, we received your request to close the account, meaning our team was unable to continue assisting you with the process.
We understand your concerns about the automated emails you received and apologise if these added to the confusion. These emails are intended to acknowledge that we have received your messages or queries, but we recognise that they should be clear and relevant to your experience.
We’re sorry that we didn’t provide the smooth and supportive account opening experience you expected.
If you would like to reconsider opening an account with us, we would be happy to help. Please feel free to contact us at Trustpilot@moneyfarm.com, and we’ll do our best to support you.
Kind regards,
The Moneyfarm Team
Easy to use
Easy to use
. Gives plentiful amount of infomation on how to navigate and deposit money
Fairly simple to withdrae money
11 October 2026
Reply from Moneyfarm
Hello Aayan,
Thank you for sharing your feedback!
We're pleased to hear that you've found our platform easy to use and the information provided helpful when navigating your account, making deposits and withdrawing money.
We want to make managing your investments as straightforward as possible, so it's great to know you're having a positive experience with Moneyfarm.
Thank you for being a valued client!
Kind regards,
The Moneyfarm Team
I trust money farm to invest my money in the best way for me
They're very helpful and informative throughout the investment process and it's great for me who knows nothing!
6 October 2026
Reply from Moneyfarm
Hello Phoebe,
Thank you for your lovely review! We're delighted to hear that you've found our team helpful and informative throughout your investment journey.
We understand that investing can feel daunting when you're just starting out, so it's great to know you've felt supported and confident in trusting Moneyfarm with your investments.
Thank you for choosing Moneyfarm!
Kind regards,
The Moneyfarm Team
Reply from Moneyfarm
Hello Antoinette,
Thank you for your kind feedback! We're delighted to hear that you've found our team professional and supportive, and that you're happy with our products.
We always aim to provide a positive experience and help our clients feel confident in their financial journey.
Kind regards,
The Moneyfarm Team
Adrian
Excellent service,good value,great at keeping u informed about all aspects of your investments.
9 October 2026
Reply from Moneyfarm
Hello Adrian,
Thank you for your lovely feedback! We're delighted to hear that you're happy with the service and value we provide, and that you feel well informed about your investments.
Keeping our clients updated and supported is really important to us, so it's great to know this is making a difference.
Thank you for choosing Moneyfarm!
Kind regards,
The Moneyfarm Team
Direct contact giving good information
Direct contact giving good information. Good App
8 October 2026
Reply from Moneyfarm
Hello there,
Thank you for your kind feedback. We’re really pleased you’ve found our team helpful and informative, and that you’re enjoying the app!
Kind regards,
The Moneyfarm Team
Reply from Moneyfarm
Hello Peter,
Thank you for taking the time to share your feedback.
It’s fantastic to hear that you’re pleased with the returns and your experience with us.
Kind regards,
The Moneyfarm Team
I recommend Moneyfarm
On the whole I have found the company trustworthy, fair and responsive. The app is pretty good too. My only reason for losing one star was the time it took to sort out a stake they made, however it was eventually sorted fairly. Would use again.
2 October 2026
Reply from Moneyfarm
Hello Angela,
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you’ve found Moneyfarm trustworthy, fair and responsive, and that you’ve been enjoying using the app.
We’re sorry that it took longer than expected to resolve the issue you experienced, but we’re glad to hear that it was eventually resolved fairly.
We really appreciate your patience and your kind words, and it’s great to hear that you would use Moneyfarm again.
Kind regards,
The Moneyfarm Team
No longer worth it.
Performance has not been anything particularly worth paying any fees for. My own portfolio on T212 performed better than Moneyfarm and the recent steep hike in fees made me stop investing with them completely. Im looking to close my account very soon as this makes no sense anymore - would not recommend anymore.
30 September 2026
Reply from Moneyfarm
Hello there,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed with the performance of your investments.
Our managed portfolios are built by our Asset Allocation team and are globally diversified across a range of asset classes, with portfolios designed to suit different levels of risk.
While we aim to deliver competitive long-term returns, investment values can rise and fall and we cannot guarantee a particular level of performance. We’ve sent you an email inviting you to book an appointment with one of our Investment Consultants.
They’ll be happy to discuss your portfolio with you, understand what you’re looking to achieve and talk through the options available to you, including whether your current investment approach remains appropriate for your circumstances and risk level.
We hope this gives us an opportunity to discuss your concerns in more detail and help you understand the options available to you.
Alternatively, if you would like to reach out to us directly, please contact us at trustpilot@moneyfarm.com.
Kind regards,
The Moneyfarm Team
Please don't put your hard earned cash…
Please don't put your hard earned cash with these crooks.. The very worst financial institution I've ever come across.
30 September 2026
Unprompted review
Reply from Moneyfarm
Hello Mark,
We’re really sorry to hear that you’ve had such a disappointing experience with us. We take feedback like this seriously and would welcome the opportunity to understand what has happened and see how we can assist.
Unfortunately, we’re unable to access or identify your account from the information provided in this review. We have therefore sent you an information request through Trustpilot so that we can obtain some further details and look into this for you.
Alternatively, please contact our Customer Services team at Trustpilot@moneyfarm.com, and we’ll be happy to assist.
Kind regards,
The Moneyfarm Team
The best service
30 September 2026
Reply from Moneyfarm
Hello Brendan,
Thank you so much for your kind feedback! We’re delighted to hear that you’ve had such a positive experience with our service.
Your feedback means a great deal to our team, and we really appreciate you taking the time to share it.
Kind regards,
The Moneyfarm Team
Excellent isa account only moved due to…
Excellent isa account only moved due to a higher interest rate
25 September 2026
Reply from Moneyfarm
Hello Mark,
Thank you for your 5-star review.
We’re glad you had an excellent experience with your ISA account. We understand that interest rates are an important consideration when deciding where to hold your savings.
Thank you for choosing Moneyfarm, and we wish you all the best for the future.
Kind regards,
The Moneyfarm Team
Reply from Moneyfarm
Hello Simon,
Thank you for sharing your feedback. We’re really pleased to hear that you’ve been happy with the service and performance of your investments, while also finding our costs reasonable.
We appreciate you taking the time to leave a review and are glad to have you with Moneyfarm.
Kind regards,
The Moneyfarm Team
Reply from Moneyfarm
Hello David,
Thank you for your review. It’s great to hear that you’re happy with your returns and that you're finding the app straightforward and useful.
We’re also pleased that you’ve found our email updates helpful in keeping you informed. We really appreciate you taking the time to share your experience.
Kind regards,
The Moneyfarm Team
Have used Moneyfarm for investing for…
Have used Moneyfarm for investing for many years and have always found them to be professional in all aspects, good website and an application that works without any issues. Have earned an excellent rate of return in my time with them. Would recommend without hesitation,
26 September 2026
Reply from Moneyfarm
Hello Terry,
Thank you for taking the time to share such detailed feedback.
It’s fantastic to hear that you’ve been with Moneyfarm for many years and have consistently found our service professional. We’re particularly pleased that you’ve found both our website and app reliable and that you’ve been happy with the returns you’ve achieved during your time with us.
We truly appreciate your recommendation and continued trust in Moneyfarm.
Kind regards,
The Moneyfarm Team
Reply from Moneyfarm
Hello Elisha,
Thank you for your review. We’re pleased to hear that Moneyfarm has been helpful in supporting your saving and investing goals.
We appreciate you taking the time to share your experience with us.
Kind regards,
The Moneyfarm Team
Reply from Moneyfarm
Hello Carl,
Thank you for your kind words. We’re glad to hear you’re enjoying the app and have been happy with the service.
We appreciate you taking the time to leave a review and share your experience.
Kind regards,
The Moneyfarm Team
I have been a client of Moneyfarm for…
I have been a client of Moneyfarm for several years. Mostly this has been uneventful and required little direct contact. I was required to take action regarding the App. I did what was required . I was then unable to access the App. I eventually got access but my account showed zero funds. When l re entered the App l had access to a third parties account, not my own. After contacting Moneyfarm and several protracted phone calls and sending screenshots l was eventually taken somewhat seriously. This was only when the breach of compliance was finally recognised. I eventually got access back to my account. I was not informed what feedback l would get for the breach of compliance or how this would be dealt with. Moneyfarm will clearly want to minimise any fault and no doubt put the ‘blame’ on me. This may well be an isolated incident but the dismissive way l was initially dealt with does not fill me with any confidence.
24 September 2026
Unprompted review
Reply from Moneyfarm
Hello Barry,
Thank you for taking the time to share your experience. We’re sorry for the frustration and concern caused while you were trying to access your Moneyfarm account.
We take account security and the protection of our clients’ information very seriously. We have fully reviewed the circumstances with our Technical team and carried out extensive checks on the relevant account activity.
These checks did not identify any unauthorised access, security breach, issue with your account, or compromise of any third-party account or information.
We appreciate that the situation was understandably concerning, and we’re pleased that you have now regained access to your account.
If you would like to discuss this further, please email trustpilot@moneyfarm.com.
Kind regards,
The Moneyfarm team
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