Have to say, this is probably the best casino in the UK. Obviously you have to provide relevant documents, but once that is done(which was less than an hour to verify), everything is smooth sailing,... See more
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Straight forward to open account. Did have to provide standard docs when it came to withdrawals. All money recieved relatively quickly. Hit nice on my first dipper. Mohamed helped with bits on the liv... See more
Company replied
Bunch of scammers, had problems with withdrawing money and all I got we trying to resolve the problem, live chat useless, told that rubbish chatbot my problem, it says I can’t help you and agent will... See more
Company replied
Abysmal Deposited £10 using the code "SPORTS" which apparently gives you 3 x £10 free bets Upon clicking deposit the code changed from "sports" to "null" I made them aware straight awa... See more
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Company details
About Mr Vegas
Written by the company
Mr Vegas Casino - Play over 11,000 casino games and slots online!
Contact info
You should know
3.5
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Mr Vegas
Hi Ashley,
We invite you to contact our Customer Support team directly so we can assist you with resolving your issue. As we’re unable to discuss sensitive information publicly, our team will be able to provide further assistance through the appropriate support channel.
Thank you for your understanding.
Best regards,
Team Mr. Vegas
Been a MrVegas user for YEARS.
Been a MrVegas user for YEARS.
Site functions decently, rewards don't exist aside from Friday treasure (small % of winnings in preceeding week).
Despite having completed KYC/SoF et al, account would repeatedly be locked to speak with RG team, this was happening on consecutive months despite no change in time/style/volume. This meant wasting time on the phone answering the same questions with the same answers that hadn't changed - yet I was made to do it or the account would stay locked.
Now the issue (unrelated to the above).
Playing a BluePrint game, game has malfunctioned and displays a max bet limit exceeded warning. There are no limits imposed by MrV that affects this. There is no game set max bet limit. There is currently £99 on the game. Despite the game terms stating that malfunction voids all play, despite having the evidence of this, video, and back end data, MrV have not resolved and have said a special team is investigating. Except no one knows who this team is, can't contact them, don't know when it'll be resolved or update on what they're doing. They already have all the required evidence and details to hand, yet won't resolve.
Customer services is atrocious. Live agents pasting the same AI generated responses, despite chats on different days. Some live agents are incompetent and zero help, holding a "not my team so not my problem" attitude. Crappy practices such as sending a message and instantly closing chat to prevent a response being made. Despite previously being called by a manager in the past - customers are apparently not allowed to talk to managers.
Avoid the platform. This is how they treat a user that has played consistently on the platform for years; utter disdain.
Edit - In response to the reply, the account restrictions were referenced in a general review of the platform. The current issues are detailed above - the game malfunction and poor CS.
Amazingly, having posted this the game round in question has been terminated and now longer is shown when the game is opened. What a coincidence!!! Still not update nor given info. Jokers.
5 October 2026
Unprompted review
Reply from Mr Vegas
Hi Kong,
We would very much like to review the matter and assist you further. However, we have been unable to identify your player account based on the information provided in your review. We have therefore requested some additional information via Trustpilot so that we can locate your account and investigate the matter with the relevant team.
We take concerns regarding game issues, account restrictions and the service provided by our Customer Support team seriously. Once we receive the requested information, we will be able to review the circumstances of your case in more detail and provide you with an updated response.
Best regards,
Team Mr. Vegas
Great support!!
I had a problem when I started a game so I contacted support. The service Oscar provided me was spot on. My problem was solved in a few minutes!!
3 October 2026
Reply from Mr Vegas
Hey Peter,
Thank you for taking the time to share your positive feedback about Oscar! We’re delighted to hear that you had such a great experience with his service. We’ll be sure to pass your kind words on to Oscar and the rest of the team.
If you ever need any further assistance, our team is always happy to help!
Best regards,
Team Mr. Vegas
Joined and deposited 20
Joined and deposited 20. Was enjoying it. Went to log in. Deactivated. Got an email from safer gambling team who said because I didn't answer a call (I was at work plus my phone automatically blocked the call as a scam) they have re activated my account. I have funds in there that I cant access. Chat bot useless. Live chat useless. No one replies or helps.
2 October 2026
Unprompted review
Reply from Mr Vegas
Hi Bonnie,
We understand your frustration regarding the temporary restriction on your account and the difficulty accessing your funds.
Your account is currently under a standard review, and these checks are carried out as part of our usual processes. Our Safer Gambling team has contacted you directly regarding this review, and you can reply to their email with your availability for a call so they can assist you further.
Kind regards,
Team Mr. Vegas
Reply from Mr Vegas
Hi Rick,
Thank you for your feedback. We're delighted to hear that Oscar was able to assist you promptly and efficiently. We'll be sure to share your kind words with him, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Mr Vegas.
Brilliant app brilliant games bright…
Brilliant app brilliant games bright colours and easy to use
1 October 2026
Unprompted review
Reply from Mr Vegas
Hi Bear,
Thank you for taking the time a positive review.
We're so glad to hear that you're enjoying the app and that you find it easy to use. We truly appreciate your kind words.
If there's anything we can help you with, please don't hesitate to get in touch. We're more than happy to help.
Kind Regards,
Team Mr Vegas.
Bunch of scammers
Bunch of scammers, had problems with withdrawing money and all I got we trying to resolve the problem, live chat useless, told that rubbish chatbot my problem, it says I can’t help you and agent will be with you very shortly, waited 2 hours and sign of the agent, must be very shortly means couple of days.would not recommend this one to anybody
30 September 2026
Unprompted review
Reply from Mr Vegas
Hi Adrejs,
We understand your frustration regarding the withdrawal issue and the difficulty you experienced when trying to reach our support team.
We’re sorry that your experience with the live chat did not meet your expectations. Our Customer Support team is available to assist with withdrawal-related issues, and we appreciate your patience while these matters are reviewed and resolved.
Kind regards,
Team Mr. Vegas
Have to say
Have to say, this is probably the best casino in the UK. Obviously you have to provide relevant documents, but once that is done(which was less than an hour to verify), everything is smooth sailing, I literally get the money in my bank in 1 second after taking them out. I know this market is full of paid reviews and bots, but I actually made an account just to give them a review. Great service MrVegas!
Edit: Looks like I had already an account, but didn't login in a long time...
29 September 2026
Unprompted review
Reply from Mr Vegas
Hi George,
Thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear that you found the verification process quick and straightforward, and that your withdrawals have been processed so smoothly. It’s fantastic to hear that you’ve had such a positive experience with our website.
It’s great to know you’re enjoying the service, and we’ll be sure to pass your kind words on to the team.
Thanks again for choosing Mr Vegas, and we hope you continue to enjoy your experience with us!
Best regards,
Team Mr. Vegas
What gambling commission they doing
What gambling commission they f
g doing in UK have no idea really i think they all working together with the casinos just taking rtp vat money from them and they close their eyes for cheater's and they still keep taking our money very quick always nothing about fair or enjoy in the slots really all the online website's really completely dead in UK about last 2 year they all taking only pfff again and again bllshtt
28 September 2026
Unprompted review
Reply from Mr Vegas
Hi Rapbay,
We understand that you’re unhappy with your recent experience and have concerns about fairness and regulation.
Our games are provided through regulated game providers and use certified Random Number Generators (RNGs). Game outcomes are random and independent, while RTP is a theoretical percentage calculated over a large number of game rounds and does not guarantee a particular result for an individual player or session.
We take concerns about the fairness and integrity of our games seriously and operate in accordance with the applicable regulatory requirements.
Kind regards,
Team Mr. Vegas
Luke was fab got it sorted quick very…
Luke was fab got it sorted quick very polite
28 September 2026
Reply from Mr Vegas
Hi there,
It’s great to hear that Luke was able to get everything sorted for you so quickly and that you found him polite and helpful throughout!
We’re really pleased you had such a positive experience, and we’ll be sure to pass your lovely feedback on to Luke and the team!
Kind regards,
Team Mr.Vegas
I signed up with these last week some…
I signed up with these last week some of the games to glitch but my main problem is I deposited tonight and when I playa game it comes up gameplay interrupted your loss limit as been reached now I have no idea what that means other sights I play on I never have that problem so what does that mean why let me deposit and now I can't take my money back either and it gets advertised on TV thats not right surely
28 September 2026
Unprompted review
Reply from Mr Vegas
Hi Suzie,
We understand that the message regarding your loss limit may have been confusing, particularly if you haven’t encountered this on other sites before.
For UK customers, loss limits are a mandatory safer gambling measure and are applied to accounts in line with regulatory requirements. Once the applicable loss limit has been reached, further gameplay may be restricted until the relevant limit period resets.
If you would like further clarification regarding the limit applied to your account, or assistance with the withdrawal issue you mentioned, please contact our Customer Support team directly. They’ll be happy to review this with you and provide any further information or assistance required.
Kind regards,
Team Mr.Vegas
Oscar was very helpful and he fixed my…
Oscar was very helpful and he fixed my problem in just few minutes.I was not able to deposit even though it was my first deposit.
27 September 2026
Unprompted review
Reply from Mr Vegas
Hi there,
It’s great to hear that Oscar was able to help with your deposit issue and get everything resolved for you so quickly. We’re really pleased that he was able to identify the problem and get you back on track within just a few minutes.
We’ll be sure to pass your lovely feedback on to Oscar and the team!
Kind regards,
Team MrVegas
Good RTP
Good RTP. Good balance of bonuses and wins. Quick pain-free withdrawals. Best site I've been on by far.
3 January 2026
Reply from Mr Vegas
Hi there,
It’s great to hear that you’ve been enjoying your experience with us! We’re really pleased that you’ve been happy with the range of bonuses and games available, as well as the quick and hassle-free withdrawal process.
It’s especially nice to hear that you consider us the best site you’ve played on so far. We really appreciate the lovely feedback and hope you continue to enjoy your time with us!
Kind regards,
Team Mr.Vegas
On 22nd September I had a failed…
On 22nd September I had a failed transaction but it still took the 40 pounds out of my bank we’re now on the 26th September and still nothing has been put back in this is fraud and if nothing is put back in soon am seeking legal advice
22 September 2026
Unprompted review
Reply from Mr Vegas
Hi there,
We understand your concerns regarding the failed transaction and the funds that have not yet been returned.
Due to the limited information provided, we were unable to locate your account. We have therefore requested some additional information, and once this has been provided, we'll be happy to review your case further and assist you.
Kind regards,
Team Mr. Vegas
Bunch of Scammers by Reading the…
Bunch of Scammers by Reading the reviews. Reading the reviews I will not be signing up. Disgusting behaviour from this company.
25 September 2026
Unprompted review
Reply from Mr Vegas
Hi Thomas,
We understand that you’ve formed this impression based on reviews you’ve read online. However, as you’ve mentioned that you have not signed up or used our services yourself, this review does not appear to be based on a personal experience with us.
We take all feedback left on Trustpilot seriously and review each case individually. Where a customer raises a concern, we always aim to understand what has happened and provide the appropriate support or clarification where possible.
If there is anything specific about our services that you would like further information on, our Customer Support team will be happy to assist.
Kind regards,
Team MrVegas
I don’t know how this company is…
I don’t know how this company is allowed to advertise on ITV when it’s complete fraud. I deposited £50 and my balance is showing as £0 on my login page. I’ve messaged many times about it. Mohammed has told me it’s being handled by the finance team? I gave my details of bank transaction and still haven’t heard anything back. I’ve never known anything so ridiculous. I will be claiming a refund through my bank as if you read the 1star reviews you know it’s a scam website. Don’t bother wasting your time with it
21 September 2026
Unprompted review
Reply from Mr Vegas
Hi Rachel,
We’re sorry to hear about the frustration and inconvenience this has caused, and we understand your concern when a deposit has not been credited as expected.
We can assure you that your case has been escalated to the relevant team for further investigation. As you have already provided the requested transaction details, the team will review these as part of their investigation and will reach out to you directly as soon as there is an update available.
We appreciate your patience while this is being looked into and hope to have this resolved for you as soon as possible.
Kind regards,
Team MrVegas
Mohamed on the live chat was very…
Mohamed on the live chat was very supportive and understanding and got my problem dealt with so quick
25 September 2026
Unprompted review
Reply from Mr Vegas
Hi Chloe,
It’s great to hear that Mohamed was able to help with your issue and get everything dealt with so quickly. We’re really pleased that you found him supportive and understanding throughout the process.
We’ll be sure to pass your lovely feedback on to Mohamed and the team!
Kind regards,
Team MrVegas
Scam site so STAY CLEAR
Scam site so stay clear, had an account with mr vegas for 5 days now deposited a £10 at first used it on games and it gave me a horrible welcome bonus of free money that I couldn’t with draw so I changed my bonus and did the sports one screen recorded the deposit with the bonus code so that I had all the proof I needed and still after plenty of times reaching out no response and no one has even tried the slightest to help me everybody has just said wait for an email which I am yet to receive. Have gone to higher ups about this app as I am appalled
Now responded however in the email they told me I had no other option to redeposit using the bonus code AGAIN even thought I have PROOF in a screen recording of me doing it what a scam they said they would help on Trustpilot and everywhere else yet just scam you for your money 💴
24 September 2026
Unprompted review
Reply from Mr Vegas
Hi Cavan,
We understand your frustration while waiting for an update.
We can confirm that your case has been escalated to the relevant team for further review. As soon as there is an update available regarding your case, the team will reach out to you directly with further information.
We appreciate your patience while this is being looked into.
Kind regards,
Team Mr.Vegas
22nd 23rd 24th 25th Sept 2026
22nd 23rd 24th 25th Sept 2026
Back on again this weekbplayed various games slots roulette guess what yip no wins yet again everything is empty once again took took took took not even single win in return
In 3 years am minus £36.765 what joke eh
You are nothing but liars
25 September 2026
Unprompted review
Reply from Mr Vegas
Hi Teebee,
We understand that you’re unhappy with your recent gaming experience and the results you’ve had.
Game outcomes are determined randomly using certified Random Number Generators (RNGs), meaning each individual result is independent and cannot be guaranteed. While we appreciate that extended periods of unsuccessful play can be frustrating, individual results do not indicate that games are being manipulated or that wins are being withheld.
If you would like us to look into a specific gameplay issue, our Customer Support team will be happy to assist.
Kind regards,
Team Mr. Vegas
My query was dealt with fast and Oscar…
My query was dealt with fast and Oscar was very helpful
24 September 2026
Reply from Mr Vegas
Hey there Tracey,
Thank you so much for giving us feedback on Oscar's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Mr. Vegas
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