Myprotein Reviews 

221,863
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 26,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently point out the exceptionally fast delivery service, noting that online orders always arrive promptly and in remarkably excellent condition. Consumers are also thrilled with the fantastic product variety, deeply praising the delicious flavors and reliable quality of the protein snacks and drinks. However, some people mentioned experiencing frustrating issues with missing items from their deliveries or occasionally receiving damaged packages during transit. Some reviewers were not happy with clothing sizing limitations or noted that certain popular products have significantly increased in price recently.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items such as the clear whey juice,... See more

Delivery service

People report positive experiences with delivery service, often highlighting the remarkable speed and... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious flavors, good fabric, and... See more

Order

Reviewers share mixed feedback about their ordering experience. Many customers praise the seamless process... See more

Price

Consumers find price to be positive and consistently report satisfaction with competitive and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I thought this was great value for money. I bought a kilo of unflavoured soy protein so I can use in savoury and sweet dishes. Delivery was much quicker than expected. The reason I did not choose 5 s... See more

Rated 4 out of 5 stars

This company is very easy to order from. Items are dispatched quickly and arrive well packaged. I had to return an item of clothing but this was easy to do. Only issue I had was paying a return postag... See more

Rated 4 out of 5 stars

Good delivery time and a quality product. The chocolate whey and collagen is good quality and mixes well. However, I find it too sweet - perhaps a dark chocolate version would be a welcome in the fut... See more

Rated 4 out of 5 stars

I had to message about my order as it was still in the processing stage instead of dispatched however they were really good and got on to it straight away, the exact service i love. As for the product... See more


Company details

  1. #171 of 235 best companies in Fitness and nutrition

About Myprotein

Written by the company

MYPROTEIN

Helpful links



Best Sellers Protein Shakes Vegan Clothing Customer Service Clearance Multibuy

About us

We’re a leading sports nutrition brand, delivering a range of quality products including protein powder, vitamins and minerals, high-protein foods, snack alternatives, and performance clothing.

At Myprotein, our aim is to fuel the ambitions of people across the world — making the best in sports nutrition available to everyone, whatever their goal. We pride ourselves in providing a broad selection of products at exceptional value to power this, including a range of dietary needs including vegetarian, vegan, dairy-free and gluten-free, so any customer can enjoy the benefits of high-quality nutrition.

We produce everything in-house, cutting our third-party costs to deliver great prices, and guaranteeing the greatest quality. We’ve invested strongly in state-of-the-art production facilities and advanced testing measures to make sure we deliver on purity promises, and can be sure that everything leaving our warehouse meets the highest standards.

While specialising in quality sports nutrition products, we’ve also created a range of sportswear with cutting-edge designs and performance fabrics to support anyone, anywhere, as they strive to reach their goals.

We’ve got a large and growing community too — that’s why we share the latest and most-important nutritional know-how across our blog and social media, with recipes, workouts and everything in-between, so that we’re supporting our customers at every stage in their fitness journey.


Contact info

  • Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ, Manchester, United Kingdom

  • myprotein.com

4.3

Excellent

TrustScore 4.5 out of 5

222k reviews

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4.3

All reviews

(221,863)

25,090 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
clear

Rated 3 out of 5 stars

Murkier and less pleasant than expected

I have previously bought tubs of your clear collagen protein in peach tea from Holland and Barrett and thought I was getting the same product again. It’s definitely not the same and is a murkier muddier looking drink, less pleasant to consume. However it will do the job

4 September 2026
Rated 5 out of 5 stars

The best

Very good products, very tasty my favorite is the clear whey juice in raspberry lemonade Easy to find what you want on the website, quick delivery & up to date tracking

2 September 2026
Rated 1 out of 5 stars

Really disappointed for the second…

Really disappointed for the second time. I ordered a smoothie protein powder and it got damaged in dispatch. It took a while to sort and it wasn’t clear my options. I thought I’d try again and yet again there has been an issue with dispatch - re rerouted?! I won’t buy from here again as it takes too long. Sad as I like the products but it becomes another job to sort and locate where my product is.

5 September 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hi Vicki,

Thank you for taking the time to leave a review.

We are sorry to hear your experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?

Kind Regards,

Stephen

Rated 1 out of 5 stars

Sent short-dated stock & trapped in an impossible customer service loop

I received my recent Myprotein order only to find the Impact Protein Bars expire in 42 days, while every other item in the exact same order expires in 2027 and 2028.
Dispatching near-expiry stock at full price to returning customers is unacceptable.
When I raised this, 'Quality Compliance" claimed 42 days was "enough time to eat 6 bars"-completely missing the point that shelf-stable goods are meant to last, and expecting customers to adjust their eating habits to clear warehouse stock is terrible service.
To make matters worse, the email sent by Compliance explicitly stated it was a "no-reply" unmonitored address. Yet, live chat agents repeatedly refused to escalate my case, insisting I reply to that exact unmonitored email address.
I am left holding short-dated stock with agents refusing to provide a prepaid
return label or full refund (Order no. 778847548).

4 September 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hello Fabio,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with your recent order, particularly regarding the expiry dates of the protein bars. We understand your concern about receiving short-dated stock and the difficulties you encountered with our customer service channels. We are truly sorry that your experience did not meet your expectations.

A message has been sent to your account.

Kind regards,
Liam

Rated 1 out of 5 stars

The day after I spent £200 on Protein…

The day after I spent £200 on Protein Clear, you promoted a 35% discount. I would have expected you to have retrospectively sent me a voucher code for the difference, and being a regular customer.

29 August 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

20+ Years of Great Quality at Great Prices

I’ve been using Myprotein on and off for over 20 years, and it’s one of those companies that has really stood the test of time. I think that comes down to consistently offering good-quality products at reasonable prices.

The fitness supplement market is incredibly saturated, but Myprotein keeps things simple with clear messaging, competitive pricing and products that are both tasty and effective. There’s almost always a deal available too, which certainly helps!

I often find myself stocking up or trying something different, but that’s largely because I know the quality is generally going to be there. After 20+ years, that consistency says a lot.

2 September 2026
Rated 5 out of 5 stars

Great all round service

Easy navigation of website, everything clear to find. Great selection of products at reasonable prices. Products are well made and perfect for anyone looking for gym wear or hybrid clothing that keeps you looking fresh. Quick delivery items, couldn’t fault the service.

31 August 2026
Rated 5 out of 5 stars

Great delivery & product

Everything was super clear in terms of delivery and even though the delivery hour changed a couple of times I was always notified of those changes which was very much appreciated,
The product I bought “The Pump” and I honestly have never had a pre workout that worked like this. It really is a must try to believe it for yourself.
I had an significant amount of extra strength that I had never had before with any other pre workout. This is serious stuff. I really enjoyed my workout with The Pump pre workout.
Quality product.

30 August 2026
Rated 5 out of 5 stars

The web site was clear and well thought…

The web site was clear and well thought out, the package came in two days which was really fast for standard delivery.
I went for the vanilla because it tastes good and not fake like some can do. It also goes well with other ingredients so you have a more versatile product that you can incorporate in your different dishes and drinks.

30 August 2026
Rated 5 out of 5 stars

Big thumbs up

Big thumbs up. Best clear protein and chocolate brownies and MP really stepped up on getting my order to me on time. Great communication. Thank you

30 August 2026
Rated 3 out of 5 stars

I ordered the clear way bundle of 20…

I ordered the clear way bundle of 20 sachets to take away on holiday. Unfortunately one had burst which had covered all the other packets and when I opened the box it went everywhere. Had to spend some time clearing it all and wiping everything down. Also now a packet short

29 August 2026

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