Really helpfull and freindy Great seevice
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Review summary
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Reviews shaping this summary
I spoke to Oliver today, who took some more information regarding my property & made an appointment to speak later in the week at a time that was convenient to me. Very efficient & polite.
Company replied
Spoke to Oliver after calling to enquire about their services. He was very knowledgeable and professional. Would recommend contacting if you have any questions.
Company replied
I had an initial call with the team today and spoke with Jess. She was very helpful, friendly, and professional, answering all of the questions I had in detail and making the process very clear.
Company replied
Company details
Written by the company
National Homebuyers are the UK’s largest national property purchasing company and have been helping to solve the UK’s property problems for over 20 years. National Homebuyers is the UK’s leading property buyer, assisting thousands of people by offering the highest level of customer service and specialising in helping all clients by having vast cash sums available to purchase any property in any area of the UK, regardless of condition or location, and we GUARANTEE to say YES. Our fast cash offers are calculated on an individual basis and we never use a set percentage or average for an area. This ensures every client receives the very best personalised offer possible for their home. If you are looking to sell your house fast, for whatever reason, then we can help. Our team of property experts are always on hand to assist and share their expertise with you, to provide a cash offer and help you achieve your aim of selling your house fast in a time scale that suits you. So if you want to sell your house fast then give us a call and get your cash offer now on 08000 443 911.
Contact info
Sterling House, 20 Victoria Way, RH15 9NF, Burgess Hill, United Kingdom
- 01444 257 111
- info@nationalhomebuyers.co.uk
- nationalhomebuyers.co.uk
4.0
Great
802 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Efficient process
I dealt with Ross, he made the process very smooth and efficient which was much appreciated!
24 September 2026
Unprompted review
Reply from National Homebuyers
Hi Mairead
Many thanks for taking the time to leave a positive review!
We all really appreciate it!
Thanks from all the team at National Homebuyers
We were contacted by Victoria who…
We were contacted by Victoria who contracted my company to provide a house clearance service - This was our first interaction with this company and they were professional to deal with from start to finish - communication was excellent and any questions were answered and dealt with immediately - it was a pleasure to work with this company and Victoria is a rare employee who went the extra mile providing a seamless process - it is an emotional time when dealing with the sale of a home in this current market and if you are thinking of using a home buying company then this is the one for you! 5 stars ⭐️⭐️⭐️⭐️⭐️
9 September 2026
Unprompted review
Reply from National Homebuyers
Hi Simon,
Thank you so much for taking the time to leave such a fantastic review. We really appreciate your kind words and are delighted to hear that your experience of working with National Homebuyers was so positive.
Victoria will be particularly pleased to hear your comments. She takes great pride in looking after our clients and suppliers and always strives to make what can be a difficult and emotional process as straightforward as possible.
We also really appreciate your comments regarding our communication and the way the process was handled from start to finish. Building strong relationships with the people we work with is extremely important to us, and feedback like this means a great deal to the whole team.
Thank you again for your five-star review and for the excellent service you provided to us. It was a pleasure working with you, and we very much hope we have the opportunity to work together again in the future.
Kind regards,
All the team at National Homebuyers
As a contractor I dealt with Victoria…
As a contractor I dealt with Victoria and was asked to complete gas work on a property under sale though this company.
I can say they were easy to deal with and super efficient on communication and payments.
I would have No hesitation to do deal with the company on the future.
10 September 2026
Unprompted review
Reply from National Homebuyers
Thank you very much for taking the time to leave such a kind review.
It was a pleasure working with you, and we really appreciate your comments regarding the communication, efficiency and payment process.
Victoria will be delighted to hear your feedback, as we always aim to make the process as straightforward as possible for the contractors and suppliers we work with.
We very much appreciate your willingness to work with us again in the future and look forward to hopefully working together on another property soon.
Thank you again for your support.
Kind regards,
From all the team at National Homebuyers
Very good customer service
Very good customer service. Spoke to leila who explained everything and answered all my questions. Very friendly and polite. Excellent.
3 September 2026
Unprompted review
Reply from National Homebuyers
Thank you very much for taking the time to leave such a lovely review.
We’re delighted to hear that you had such a positive experience and that Leila was able to answer your questions and explain everything clearly.
We’ll certainly make sure Leila sees your kind comments. Providing friendly, helpful and professional service is extremely important to us, so it’s always great to receive feedback like this.
Thank you again for your kind words and for choosing National Homebuyers.
Kind regards,
From all the team at National Homebuyers
Good Service
Holly was very knowledgeable and helped go through all the questions in order to receive an initial offer.
8 September 2026
Unprompted review
Reply from National Homebuyers
Hi Katie
Thank you for the delightful review! We all strive for these ones.
From all the team at National Homebuyers
Simple and easy service
I have been in communication with Jess and over that period she has been extremely helpful. She took the time to understand my position and reasonings for selling and outlined each part of the process clearly. A simple and easy service as expected.
24 August 2026
Unprompted review
Reply from National Homebuyers
Hi James
Thank you for the kind review regarding Jess, she is a great asset to the company and we will make sure she is personally recognized.
From all the team at National Homebuyers
Great Customer Service
Had an initial discussion with Honor who was polite and very helpful. She took time to answer all my questions and understand my situation. Great customer service
9 September 2026
Unprompted review
Reply from National Homebuyers
Hi Olivia
Thank you so much for your kind review regarding Honor, she hasn't been with us very long but she is an outstanding member of the team already
Thanks from all the team at National Homebuyers
google review status?
I asked this company (with a view to using them) where is your evidence of the ‘excellent’ google reviews as claimed on your website.
I’m still waiting over a week later ….
12/9/26 - still waiting. Any update guys?
17/9/26 update
Just had a request for more info - please note @ homebuyers that I asked where your actual google reviews are so I could see them, instead of just the claim on your website.
I have had no email from you, so I’m guessing there was a glitch there. Please send email again and I will certainly respond.
Thank you
Just found the site with reviews - don’t know why it didn’t come up last time but my apologies for that.
However, I didn’t get an email and the reviews don’t concur with what you claim.
I will alter my score to suit.
29 August 2026
Unprompted review
Reply from National Homebuyers
Dear Raine,
I am writing further to our email to you of 9 September 2026, which we have not received a response to.
At present, we have been unable to respond publicly to your review on Trustpilot as our business account has been locked, and we therefore wanted to contact you directly.
In our previous email, we asked you to clarify what you meant by the comment regarding “where are our reviews?”, as we clearly have customer reviews on both Trustpilot, where you have left your review, and Google.
Our response to your email was as follows:
“Good morning,
Please can you let me know what you mean by ‘where are our reviews’?
As we clearly have them on both Trustpilot, where you have left one, and Google when you look us up.
Please let me know how I can help.”
Unfortunately, we have not received a response from you, and we are therefore still unclear as to the reason for this particular comment or whether there is anything further we can do to assist.
We would very much appreciate it if you could contact us directly at help@nationalhomebuyers.co.uk so that we can understand your concerns and, where possible, address them.
17/9/26 National Homebuyers have sent the proof of the email to the email you provided, we hope this helps, and appreciate the review rescore
We look forward to hearing from you.
All the team at National Homebuyers
Great handling
We’d had an incredibly hard time on the market after our previous sale fell through after survey. When we came to National Homebuyers we dealt with Elizabeth right from the initial research and she really fought in our corner. She kept us informed, was easy to talk to and explained each part of the process and what she can do to speed it for us. Would recommend her and the team to anyone
2 September 2026
Unprompted review
Reply from National Homebuyers
We completely understand how disheartening it is when a sale falls through — it can be such an incredibly stressful time, and we’re so glad Elizabeth was there to stand by you and fight your corner throughout.
Elizabeth is truly one of a kind, and hearing how she kept you fully informed, explained every step clearly, and did everything she could to move things forward quickly means the world to us. We take great pride in having a team that doesn’t just do the job — but genuinely cares and goes the extra mile when it matters most.
Thank you for trusting National Homebuyers when you needed it most, and for recommending Elizabeth and the team to others.
We really appreciate you taking the time to share your experience.
Wishing you all the very best in your new home!
The Team at National Homebuyers
Elizabeth was a pleasure to work with…
Elizabeth was a pleasure to work with throughout. When we hit a snag with the process she helped us throughout. We got well below market value but we knew beforehand, what we were signing up for to guarantee the sale allowing us to move forward with our onward purchase.
2 September 2026
Unprompted review
Reply from National Homebuyers
We really appreciate you sharing your experience — and Elizabeth will be absolutely delighted to know she was able to support you smoothly through those tricky moments. It means a great deal to us that she was there to help keep things on track when you hit a snag.
We also want to thank you for your transparency and understanding around our pricing — we’re always upfront that our offers reflect the certainty, speed and guaranteed sale we provide, so you can move forward without the uncertainty and delays that often come with the open market. We’re so glad this solution worked for you and that you could progress with your onward purchase — that’s exactly what we’re here for.
Thank you for choosing National Homebuyers, and for trusting us with your move. Wishing you every happiness in your new home!
Best wishes,
The Team at National Homebuyers
They claim to hope to meet your…
They claim to hope to meet your expectation and then make a derisory offer. I think they are preying on people who are desperate to sell
1 September 2026
Unprompted review
Reply from National Homebuyers
We are sorry that you feel our offer was not at a level you considered acceptable, but we strongly disagree with the suggestion that we “prey on people who are desperate to sell”.
National Homebuyers has been operating for over 20 years and has purchased thousands of properties during that time. Our business is built around providing homeowners with an alternative to the traditional open-market sale, offering speed, certainty and flexibility where those are important to the seller.
There is also an important safeguard which appears to have been overlooked. Every customer appoints their own independent solicitor to act for them throughout the transaction. Our solicitors deal with the customer's solicitors directly, so we have no ability to simply take advantage of someone because they are keen to sell.
Our offers are based on our assessment of the property, the costs and risks involved in purchasing it, and the return required to make the transaction commercially viable. A cash-buying offer will therefore often be below the property's open-market asking price. That does not make the offer “derisory”, nor does it mean that the homeowner is being exploited.
We have successfully completed thousands of property purchases over more than two decades. Quite simply, if our business operated by taking advantage of desperate homeowners, as suggested in this review, it is difficult to see how we could have built and maintained a business over that length of time.
We completely accept that our service will not be suitable for everyone, and there is never any obligation to accept an offer from us. However, we do take the suggestion that we deliberately exploit people extremely seriously and believe it is important that prospective customers have an accurate understanding of how our service operates.
Kind regards,
Dishonest and disgusting company how can anyone work for them
I only put one star as I can’t put less.
Please please please don’t use this company read the other poor reviews they are all true.
All the good reviews are fake, you can tell by the way they have been written.
Dishonest and disgusting company.
They make you an offer that’s not great but you can just about accept, then ask lots of pointless questions to delay just to drag the process out.
The week before we exchange they offered us £50K less than they had offered.
They have no intention of buying a house at what they offer you.
This should be illegal and they should all be thrown into jail.
27 August 2026
Unprompted review
Reply from National Homebuyers
We are sorry that you feel this way about your experience with National Homebuyers. However, there are a number of statements in this review that we feel require clarification.
Firstly, we strongly reject the allegation that our positive customer reviews are fake. They represent the experiences of customers who We are sorry that you feel this way about your experience with National Homebuyers. However, there are a number of statements in this review that we feel require clarification.
Firstly, we strongly reject the allegation that our positive customer reviews are fake. They represent the experiences of customers who have chosen to leave feedback about our service.
We also do not accept the suggestion that questions were raised simply to delay your transaction. During the conveyancing process, a number of legitimate legal and property matters were identified which required investigation before we could proceed.
These included outstanding matters relating to the property's service charge accounts, drainage and the Section 104 Agreement for the development, consent relating to decking installed at the property, three separate Section 106 planning agreements, and enquiries concerning the privately owned road serving the development.
Our solicitors were also attempting to establish the position regarding compliance with the Section 106 Agreements. The local authority advised that further investigations could take up to 21 days, while the seller's solicitors were not prepared to assist with obtaining this confirmation within the required timescale. There were also outstanding enquiries relating to the private roadway, which remained in the ownership of the developer.
These are not "pointless questions". They are matters that can affect the legal position, value and future resale of a property and therefore have to be considered as part of our due diligence when purchasing a property.
We appreciate that a revised offer, particularly at a late stage, is extremely disappointing. However, an initial offer is necessarily based on the information available at that time. Where subsequent legal, survey or due-diligence investigations identify matters affecting a property, these have to be taken into account before a purchase can proceed. It is therefore incorrect to suggest that National Homebuyers had "no intention" of purchasing the property at the original offer or that the conveyancing enquiries were deliberately raised to drag out the transaction.
We take allegations of dishonesty extremely seriously and would be happy to discuss the circumstances of this transaction directly with the reviewer.
We do of course wish you the best in the future from all the team at National Homebuyers
Joke of a company
Joke of a company - approached me after seeing my property had just been added to the market for £290,000 - cash offer has come in at £225,000 - this was less than the house was purchased for 5 years ago and has had ~£40k spent on improvements since. Understand that the value wouldn't be market value but to offer £65k less than it's worth is beyond insulting.
31 July 2026
Unprompted review
Reply from National Homebuyers
Thank you for taking the time to leave your review.
We're sorry to hear that our offer was not what you were hoping for.
Our cash purchase service is intended for homeowners who are looking for a quick, guaranteed sale and who value the certainty and convenience that this can provide. As with all genuine cash-buying companies, our offers will generally be below full market value to reflect the costs, risks and investment involved in purchasing a property directly.
We fully appreciate that you've invested significantly in your home over the last five years, and we understand why you feel that a traditional sale through an estate agent is likely to achieve a higher price. In your circumstances, that may well be the most suitable option.
Our offer was made without any obligation or pressure, and we completely respect your decision not to proceed.
We genuinely wish you every success with your sale and hope you achieve the price you're looking for.
Kind regards,
All the team at National Homebuyers
Amusing but massive rip-off
I went along with the nonsense after receiving a letter saying they were interested in making a cash offer for a house we'd put on the market 2-3 weeks ago for £425000. This was agreed as competitive with our Estate Agent. Although the first person said we wouldn't get an offer for £425000, there was a strong steer that we would be there or there abouts.
Looked at some of the more genuine reviews to appreciate that anything around £400000 may be a push but thought it would be interesting to see what was offered anyway.
Good job I was sat down when another lady called today to offer £340000 which was still subject to further checks. As my wife and I had worked in Banking for 25 years+, was interested to find out how they could rationalise this. The scripted style response was stamp duty and overheads. Quite incredible.
If I'd have proceeded to valuation and all the other bizarre tactics this company is likely to employ, I'm confident we might have struggled to get £300000 despite the house being in A1 condition, although the grass is slightly discoloured due to heat so that's maybe £20000 gone.
If you're selling a 1 bedroom property to these clowns, you'll probably end up with enough for a good night out so please avoid at all costs.
29 July 2026
Unprompted review
Reply from National Homebuyers
Thank you for your review.
We completely respect your decision not to accept our offer, but we do feel it is important to correct a number of misconceptions.
You approached our valuation process knowing that we are a professional cash-buying company, not an estate agent. A cash purchase is fundamentally different from an open market sale. We provide homeowners with speed, certainty and the ability to sell without the delays, uncertainty and risk of a traditional transaction. That service comes at a price, which is why cash offers are below open market value.
Our valuation was based on our assessment of the property, current market conditions, acquisition costs and the commercial risks associated with purchasing a property outright. It was never presented as an estate agency valuation or a guarantee that your property was worth less than your asking price.
We are disappointed by your use of terms such as "clowns" and your suggestion that we employ "bizarre tactics". Thousands of homeowners have successfully used our services because they value certainty over achieving the highest possible price. Our business model is transparent, entirely optional, and there is never any obligation to accept an offer.
If our cash purchase service wasn't suitable for your circumstances, that's absolutely your choice, and we genuinely hope you achieve the price you are seeking through the open market. However, criticising a business simply because its commercial model does not align with your expectations is neither fair nor representative of the service we provide.
We do of course wish you the best of luck with the sale
From all the team at National Homebuyers
Grifters. Do not use this company.
Received a letter from them saying my home is currently on the market for £325000. They would like to purchase it for cash and achieve the price I require at a timescale that suits me. Doesn’t make sense. They will also contribute £1000 towards my legal fees. The house hasn’t been on the market for at least 50 years and is certainly worth much more than that. These people are grifters and hopefully will get their just rewards. Loathesome practice. Hoping to contact morons who don’t understand.
17 July 2026
Unprompted review
Reply from National Homebuyers
Hi Pam,
Thank you for taking the time to leave a review.
We're sorry that our letter caused you concern. From time to time, we contact homeowners who are selling their properties based on information available to us, but unfortunately our data isn't always perfect and mistakes can happen.
The figure quoted in our letter is simply an estimated value based on market data and is not a formal valuation. If your property is worth considerably more, or you're not looking to sell, we completely understand.
We are, however, disappointed by some of the comments made about both our business and our customers. We have helped thousands of homeowners across the UK with property sales, whether through a direct cash purchase or our Assisted Sale service, and we pride ourselves on treating every customer fairly and professionally.
Had you contacted us directly, we would have been happy to remove your address from our mailing list immediately to ensure you receive no further correspondence.
Thank you again for your feedback, and we wish you all the best.
Kind regards,
National Homebuyers
Informative
I enquired not knowing very much about this type of service but Jess kindly outlined all of the details for me so I understood the process. Very beneficial discussion!
14 July 2026
Unprompted review
Reply from National Homebuyers
Hi Lorrie
Thank you for the 5* review regarding Jess!
Thanks from all the team at National Homebuyers
National Homebuyers
National Homebuyers, first class service, definitely 5 out of 5.
Well done 👏
2 July 2026
Unprompted review
Reply from National Homebuyers
Hi Jamie
Thank you so much for the 5* review
From all the team at National Homebuyers
Great Service
Very simple and straightforward service. My discussion with Jess was very useful and she guided me in the right direction in order to sell my property. Thank you!
1 July 2026
Unprompted review
Reply from National Homebuyers
Another great review regarding Jess! She is always striving for these types of reviews
Thank you from all the team at National Homebuyers
Excellent service
Jess was very friendly and explained the service to me in detail. Thank you!
29 June 2026
Unprompted review
Reply from National Homebuyers
Hi Adrian, thank you for the kind words regarding Jess, she will thrilled
Thank you from all the team at National Homebuyers
This company are total waste of time
When i signed up with then at discount price, i was told they would complete within 6- 8 weeks, this now prolong into 12 weeks.
At the end to complete, i was offered a much lesser amount than the original values siting sales are slow, hence we will pay you 181k instead of 215k.
All their solicitors firms should be investigated, they were using delay tactics to frustate sellers by sending questions that are unnecessary.
Ayoola.
28 May 2026
Unprompted review
Reply from National Homebuyers
Hi Ayoola
Thank you for the review, unfortunately we do not have anyone on our system that match's your name.
Accordingly we have reached out to you for more details/information.
Thanks, from all the team at National Homebuyers
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